Rodney S

Rodney S Email and Phone Number

Customer Service with support professional People Leader experience @ Capital One
mclean, virginia, united states
Rodney S's Location
United States, United States
Rodney S's Contact Details

Rodney S work email

Rodney S personal email

n/a
About Rodney S

I have strong skills in a wide range of areas including, finance management and customer service. The finance management skills I have are working with customers who have delinquencies on their account by helping them arrange payments to get their accounts back in good standing. Then the customer service skills I have are deescalating calls with irate customers and finding solutions for issues with customers credit cards. Furthermore I have received rewards for being in the top percental for customer experiences and customer recommendations. Some of the rewards I have are the most customer kudos calls for several months in my department. I also have received a reward for having the best customer service rating in my department for one month.

Rodney S's Current Company Details
Capital One

Capital One

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Customer Service with support professional People Leader experience
mclean, virginia, united states
Website:
capitalone.com
Employees:
55043
Rodney S Work Experience Details
  • Capital One
    Senior Account Manager
    Capital One Jan 2018 - Present
    Chesapeake, Virginia, United States
    -Overcome customers payment objections on their account-Help customers understand their accounts and responsibilities-Update account information and complete appropriate documentation for accurate reporting-Manage associates when needing assistance in solving problems with card holder-Educate and coach frontline associates on proper procedures and regulations when handling calls-Handle escalated issues with irate cardholders
  • Portfolio Recovery Associates, Llc
    Account Representative
    Portfolio Recovery Associates, Llc Jan 2017 - Jan 2018
    Norfolk, Virginia, United States
    -Obtain and review appropriate correspondence and documents-Review terms of sales, service, or credit contract with customers-Assess customer’s present financial conditions, and provide options for payments-Maintain and update customers files and databases
  • Best Buy
    Sales Consultant
    Best Buy Aug 2014 - Dec 2016
    Chesapeake, Virginia, United States
    -Helped Customer on decision making for products that best suite their needs and wants.-Established strong customer relationships to resolve problems and complaints. -Build long term relationships with customers

Rodney S Education Details

Frequently Asked Questions about Rodney S

What company does Rodney S work for?

Rodney S works for Capital One

What is Rodney S's role at the current company?

Rodney S's current role is Customer Service with support professional People Leader experience.

What is Rodney S's email address?

Rodney S's email address is ro****@****one.com

What schools did Rodney S attend?

Rodney S attended Tidewater Community College.

Who are Rodney S's colleagues?

Rodney S's colleagues are Deborah Milano-Zeni, Anthony Shuler, Anne Nasert, Colin Liu, Taneia Gray, Hassan Antar, Ryan Low.

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