Rodney Wright Email & Phone Number

Lincoln, Rhode Island

• Plan and lead up to 7 shops within individual territories based on inventory control, production efficiency and customer resolution.• Provide excellent customer service on a daily basis• Examine a wide range of estimates for quality assurance.• Facilitates corrective repairs or prompt referral of total loss vehicles• Train and develop new employee’s on an individual basis • Negotiate repair process with body shops• Increase body shop referrals through building and maintaining loyal relationships with customers and shops.• Complete appraisals that consistently meet or exceeded the standards set by the Department of Insurance. • Maintain ongoing relationships and implement company policies and procedures with Direct Repair Facilities.• Proficient in understanding and use of basic policy, and be able to recognize questionable coverage situations which necessitate supervisory involvement