Rodney Alexander Email & Phone Number

Chantilly, Virginia, United States

Manages 20+ employees, oversees the Control Room daily operations, and maintains partner accounts.Implements data center physical security strategies and procedures in accordance with standard policies.Leads by training new staff members and providing up-to-date training material, resulting in prepared staff. Responsible for saving the business revenue due to modifying the employee schedule and reducing overtime. Manages all email, chat, and phone communications while completing 20+ technical support tickets weekly. Provides IT solutions by installing and maintaining classified and unclassified telecommunications and updating computer networks in order to provide reliable, modern digital and voice information.

Annandale, Virginia, United States

Provided software training to internal customers to maintain and support retention efforts.Applied thorough analysis to identify financial options and assist with student budget planning.Assisted the hiring committee by leading as an Interviewer for new hires within the department.Created and implemented training material for 15+ advisors, resulting in quality prepared staff. Defined new requirements and encrypted 28 computers to ensure system security after a system breach.Led by managing support requests, dashboards, tests for all system enhancements, and by monitoring configuration, production, testing, IT network operations, and applications.

Chantilly, Virginia, United States

Established a new referral program that became the primary source of new gym memberships. Implemented an online follow-up program for new customers, resulting in establishing brand loyalty.Participated in new product development, pricing, and rollout, exceeding first-year distribution goals.Managed existing customer referral incentives, such as free apparel and sessions with trainers, resulting in boosting sales and customer satisfaction ratings.

Washington Dc-Baltimore Area

Conducted regional demographics analysis, raised campaign funds, and increased community engagement. Led by training new team members in appropriate procedures and strategies to ensure strong performance.Tracked daily, weekly, and monthly program objectives and monetary goals while effectively coordinating efforts with other teams to achieve optimum success.

Mclean, Virginia, United States

Executed marketing programs in the Virginia and D.C area, increasing new client sales by 50%.Proposed and implemented new organizational goals and strategies resulting in a $120K increase in sales.Developed communication strategies to initiate and maintain contact with clients, creating materials such as newsletters and brochures offering free classes to increase interest.