Rodney Varner Byrd Email and Phone Number

* perform proactive monitoring, configuration management and fault resolution of assigned client networks. Additional responsibilities include:* Performs customer advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Takes calls and provides status from and to customers on a regular basis.* Works in coniunction with internal and external resources to the company technicians/engineers to troubleshoot and resolve customer's issues.* Has direct interaction and escalates troubles internally and externally on behalf of the customer.* Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.* Works tickets on a routine basis and may request support of others.

Deploy, troubleshoot, and repair network equipmentDeploy troubleshoot, and repair operations hardwareDeployment of building IT infrastructureEthernet and fiber cablingServer room implementation

Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow and heat.