Rodney Clark Email & Phone Number

Remote

Initiated outbound calls and emails to vendors seeking alternative payment methods, demonstrating strong communication skills and understanding of vendor concerns, leading to effective negotiation and mutually beneficial solutions.Utilized analytical skills to review correspondence, analyze vendor requests, and prepare proactive solutions, ensuring a strategic approach to resolving vendor concerns and optimizing card spend retention goals.Managed and closed tickets within… Show more Initiated outbound calls and emails to vendors seeking alternative payment methods, demonstrating strong communication skills and understanding of vendor concerns, leading to effective negotiation and mutually beneficial solutions.Utilized analytical skills to review correspondence, analyze vendor requests, and prepare proactive solutions, ensuring a strategic approach to resolving vendor concerns and optimizing card spend retention goals.Managed and closed tickets within Salesforce.com, maintaining detailed records of vendor interactions, resolutions, and updates, showcasing exceptional organization and attention to detail in tracking vendor communication and issue resolution.Conducted in-depth analysis of spend volumes against proposed pricing models, enabling data-driven recommendations for vendor pricing strategies, showcasing a strong analytical mindset and contributing to the development of strategic plans to address emerging trends in vendor requests and responses. Show less

Remote

Support customers (and suppliers) through outbound phone calls both inside and outside the organization to resolve unprocessed transactions while educating suppliers on payment processes to increase revenue.Responsible for verifying contact and payment information for processing of electronic payments, while acting as a liaison between customers and suppliers outside of the organization.Responsible for inputting customer information into multiple databases while maintaining… Show more Support customers (and suppliers) through outbound phone calls both inside and outside the organization to resolve unprocessed transactions while educating suppliers on payment processes to increase revenue.Responsible for verifying contact and payment information for processing of electronic payments, while acting as a liaison between customers and suppliers outside of the organization.Responsible for inputting customer information into multiple databases while maintaining accurate notes of supplier contact and reach-out attempts.Worked closely with multiple internal teams to coordinate and solve customer and supplier specific issues. Show less

United States

Havefund is a website dedicated to educating individuals on fundamental financial principles and literacy. Covering a wide array of topics including real estate transactions, effective budgeting techniques, retirement planning, investing strategies, and more.

Spokane, Washington Area

Directed restaurant operations at 2 restaurants including team training and development, contract negotiations, marketing campaigns, opening and closing procedures, and mixed sales strategies to increase net profits by an annual average of 18%▪ Executed scheduling system to handle and oversee 32+ employees through 2 high volume restaurants resulting in less burnout, higher employee retention rate and 22% lower labor cost on average.▪ Implemented and streamlined workflow efficiencies… Show more Directed restaurant operations at 2 restaurants including team training and development, contract negotiations, marketing campaigns, opening and closing procedures, and mixed sales strategies to increase net profits by an annual average of 18%▪ Executed scheduling system to handle and oversee 32+ employees through 2 high volume restaurants resulting in less burnout, higher employee retention rate and 22% lower labor cost on average.▪ Implemented and streamlined workflow efficiencies through implementing kitchen systems resulting in 24% faster order ticket times.▪ Established written guidelines and techniques in multiple departments resulting in a 17% lower Cost of Goods Sold further increasing revenue for business.▪ Successfully established and responsible for maintaining quality relationships and contracts with multiple vendor accounts ranging from food, beverage, linen and tech.▪ Oversaw reservation system resulting in a 46% increase in reservations while reducing customer wait times by an average of 15 minutes.▪ Analyzed and improved technology and ordering system through effectively planning, designing, testing and maintaining P.O.S system and functionality resulting in fewer order mistakes, increased sales and customer engagement. Show less

Kalispell, Montana

Directed restaurant operations including team training and development, process improvements, marketing campaigns, opening and closing procedures, and sales strategy.▪ Established a core revenue channel through offering catering and delivery services resulting in 38% higher weekly sales.▪ Executed a monthly marketing initiative through a bread sale drive resulting in a 30% increase in bread sales.▪ Increased social media presence through implementing effective marketing campaigns… Show more Directed restaurant operations including team training and development, process improvements, marketing campaigns, opening and closing procedures, and sales strategy.▪ Established a core revenue channel through offering catering and delivery services resulting in 38% higher weekly sales.▪ Executed a monthly marketing initiative through a bread sale drive resulting in a 30% increase in bread sales.▪ Increased social media presence through implementing effective marketing campaigns resulting in an average 20% higher engagement rate▪ Established formal team based communication through implementing weekly meetings resulting in less employee turnover while increasing team morale and process improvements Show less

Kalispell, Montana

▪ Established great customer rapport by utilizing upselling techniques resulting in greater customer reviews for the restaurant and increased ticket totals.▪ Oversaw training of 4+ servers resulting in increased customer service skills and greater customer feedback responses.▪ Analyzed customer orders through proper note taking and listening which resulted in 100% of customer’s orders being correct when dietary restrictions are present.

Bigfork Montana

▪ Established great customer rapport by utilizing upselling techniques resulting in greater customer reviews for the restaurant and increased ticket totals.▪ Increased customer satisfaction through creative upselling techniques resulting in 96% customer satisfaction rating while building strong relationships with customers for future visits.

Kalispell Montana

▪ Produced increased revenue through utilizing unique upselling strategies resulting in 6% higher weekly sales.▪ Maintained a clean and organized business storefront, grounds, and gas pumps including product merchandising resulting in increased customer satisfaction store-wide.

Certificate, Entrepreneurial And Small Business Operations, A+

This certificate encompasses all aspects of starting and properly funding a business while evaluating the proper structure to ensure.

Certificate, Marketing, A

General Social Media Marketing Certificate that provides a general overview of social media marketing and what it entails.

Certificate, Marketing, A

General Digital Marketing Certificate that provides a general overview of digital marketing and what it entails.

High School Diploma, General Studies