Rodney Finley Email and Phone Number
ewing, new jersey, united states
Rodney Finley's Location
Litchfield Park, Arizona, United States, United States
Rodney Finley's Contact Details
Rodney Finley work email
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- Valid
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Rodney Finley personal email
n/a
Rodney Finley phone numbers
About Rodney Finley
Highly qualified and results-driven professional, demonstrating solid interpersonal, communication and problem-solving skills. Adept at providing exemplary customer service while achieving all company goals and objectives. Energetic and goal oriented with an impressive performance record and a well-rounded background in optimizing internal performance. Currently seeking a position which will utilize all skills, abilities, and areas of expertise as follows: Customer Service Administrative Support Information Verification Strategic Negotiation Team Collaboration Record/File Maintenance Positive Attitude Problem Solving Mortgage Loan Banking Fraud Detection
Rodney Finley's Current Company Details
Cenlar Fsb
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Business Professional who works well with others and speaks effectively
ewing, new jersey, united states
- Website:
- cenlar.com
- Employees:
- 1793
Rodney Finley Work Experience Details
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Customer Service RepresentativeCenlar Fsb Oct 2016 - PresentPhoenix, Arizona AreaAs a Loan Services Customer Service Representative, I work with all levels of mortgage service inquiries, including payments, escrow analysis, insurance, tax, and default. Positively interact with clients through telephone, email, and face to face interactions.
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Default Services Mi Claims ProcessorDitech Financial Llc Feb 2016 - Jul 2016Tempe, ArizonaI was laid off and given a severance package due to low workload in my department. Assisted MI Claims department in preparing, filing and following up on Mortgage Insurance Claims, submitted with various mortgage insurance providers for 1st and 2nd liens. ~ Filed mortgage insurance claims on default loans. ~ Managed pipeline ~ Updated MI applications as appropriate~ Special projects and other duties as assigned
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Member Service ConsultantArizona Federal Credit Union Jun 2015 - Feb 2016Phoenix, Arizona AreaAssist members with various bank transactions such as: deposits, withdrawls, account assistance, etc. -
Customer SupportCharles Schwab Apr 2014 - Mar 2015Phoenix, Arizona AreaCustomer Verification Research Center (CVRC)Add and Lift Patriot Act Restriction Codes Recognize potential identity and/or fraud concerns on New AccountsPerformed address verification at Account opening Reviewed and Analyzed Brokerage HYIC and HYIS Accounts , as well as credit bureaus, in order to determine credit worthiness (On New and Existing Customers) Verifying our client's identity and tax payer identification Conducting risk-based investigative searches Implementing Fraud Detection--ID Theft Prevention Working with 3rd party and/or vendor provided solutions Corresponding with internal business partners Answering hotline calls and sending letters -
Customer SupportAdecco Staffing, Usa Apr 2014 - Mar 2015Phoenix, Arizona AreaCustomer Verification Research Center (CVRC)Add and Lift Patriot Act Restriction Codes Recognize potential identity and/or fraud concerns on New AccountsPerformed address verification at Account opening Reviewed and Analyzed Brokerage HYIC and HYIS Accounts , as well as credit bureaus, in order to determine credit worthiness (On New and Existing Customers) Verifying our client's identity and tax payer identification Conducting risk-based investigative searches Implementing Fraud Detection--ID Theft Prevention Working with 3rd party and/or vendor provided solutions Corresponding with internal business partners Answering hotline calls and sending letters -
Mortgage Loan OfficerBank Of America Feb 2009 - Jul 2013Phoenix, Arizona AreaMortgage Loan Servicer, Short Sale Closer | Short Sale Negotiator, SOJT Examined Hud-1s, title reports, lien documents, credit reports, pay stubs, bank statements, tax returns, P&L statements while demonstrating negotiation and problem solving skills.Train incoming associates in a one on one settingMitigate loss incurred to the bank and investors by negotiating offers; closed short salesProcessed all documents reviewing accuracy and possible fraud adhering to policy guidelinesProcessed income, credit reports and bank statements to determine eligibilityBuilt rapport with senior management and outside departmentsEffectively communicate with agents, homeowners, attorneys and escrow companiesAbility to manage portfolio sizes of 50-100 files, in a fast-paced environmentThorough knowledge of FHA and Non-GSE guidelinesPossess analytical, organizational, logical and sound decision making skillsExcellent verbal and written communication skills, Independent self-motivated workerPerformed audit controls on peers files to ensure quality and guidelines were met -
Mortgage SpecialistBank Of America Jun 2007 - Feb 2009Phoenix, Arizona AreaFHA Short Sale DIL Specialist/Customer Service RepresentativeReceiving, responding to and resolving customer telephone-inquiries regarding real-estate loans in a high-volume call centerMaintained departmental quality and productivity standardsCross-referring a variety of Countrywide products and servicesProvided short sale status to agent/customers- Conventional- FHA/VACommunicated regularly and effectively with homeowners that are seriously delinquent in order to identify and negotiate the best workout or collection option available for their individual needs.Negotiated terms with all involved parties (homeowners, investors/insurers, brokers, etc.) from the initial workout solicitation pre-approval to the final approval of workout once supporting documentation is received.Follow up on all necessary documentation. Coordinate workout completion with applicable internal departments, when necessary.Complete documentation of workout and/or collection efforts including communications, reason for default, workout/payment plans, update phone numbers and mailing addresses.Prepared marketing materials based upon loan criteria
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BankingBank Of America Jan 2005 - Jun 2007Phoenix, Arizona AreaSenior Credit Card Analyst I, Card Fulfillment – UnderwriterReviewed and analyzed consumer credit card applications, credit bureaus and personal tax returns to determine credit worthiness on new or existing customers.Reconsidered applications as an exception to policy/procedures based on additional information supplied by the customer.Handled calls from Private/Premier Client Managers, Banking Center Managers or Customers utilizing proper terminology to explain policies and procedures
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BankingBank Of America Oct 2003 - Jan 2005Phoenix, Arizona AreaResearch and Adjustment Rep IInvestigate daily incoming research and adjustment inquiries.Performed chargeback’s within business guidelinesDetermine accounting entries and make appropriate disposition.Maintain internal operational and financial controls.Answer service requests and inquiries received from various channelsEnsure cases are resolved in compliance with industry regulations.Training – First shift and second shift new hires
Rodney Finley Skills
Loans
Portfolio Management
Mortgage Lending
Fha
Credit
Credit Cards
Training
Customer Service
Frequently Asked Questions about Rodney Finley
What company does Rodney Finley work for?
Rodney Finley works for Cenlar Fsb
What is Rodney Finley's role at the current company?
Rodney Finley's current role is Business Professional who works well with others and speaks effectively.
What is Rodney Finley's email address?
Rodney Finley's email address is ro****@****ech.com
What is Rodney Finley's direct phone number?
Rodney Finley's direct phone number is +160268*****
What skills is Rodney Finley known for?
Rodney Finley has skills like Loans, Portfolio Management, Mortgage Lending, Fha, Credit, Credit Cards, Training, Customer Service.
Who are Rodney Finley's colleagues?
Rodney Finley's colleagues are Shane Donton, Jose Hernandez, Krzysztof Kowalski, Myrykle West, Taheera Heard, Takisha Gomez, Jane Chafatelli.
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