Rodney Robinson Email & Phone Number

Atlanta Metropolitan Area

Hawaiian Islands

The Mobile Key Technician will support, grow, and maintain our business relationships with dealerships and fleet operations in your metro area. This person is responsible for performing locksmith duties and programming of technology-oriented car remotes. This person will also be responsible for developing and maintaining a weekly sales route in their territory to maximize profits. You will be responsible for managing inventory, maintaining a company vehicle, audits, and accurate logs of sales stops.

Honolulu, Hawaii

ATM Installation and Equipment Tech, perform all necessary service on equipment such as ATM's, kaba Mas Hamilton locks, bank equipment.

Valdosta, Georgia

Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and othersTroubleshoot and repair failed IT hardware in retail store and/or office settingsPick up shipped good service parts and drop off defective service parts on a timely basisProvide exceptional customer serviceEdit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)Performance review metrics include the following: SLA achievement Customer Service scores Inventory movement and accuracySafety Compliance related training and follow throughService call managementMaintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management systemMaintain constant adherence to inventory control practices and standardsKeep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedulesFocus on safety at all times including maintaining a safe driving recordAdditional Responsibilities may include, but are not limited to:Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as neededComplete staging / integration services of IT hardware as needed; Installation or cabling projects may require travelExtensive driving required in company provided vehicleMay be assigned other duties as needed

Savannah Area, Georgia

• Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction• Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25)• Provide installation, maintenance and repairs on ATM (Automated Teller Machine - second line maintenance) and other electromechanical equipment at various locations within an assigned territory/region• Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level• Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures • Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services• Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases

Savannah, Georgia Area

Performed "First line Maintenance"on ATMs-bill jam,card readers,and replaced screens.Prioritized and planned service calls; ranked#2 in a three state area for service time,repaired time, and record of fixing it right the first time.

Augusta,Georgia Area

Performed customer service independently for civilian and military personnel.

Augusta, Georgia Area

Logistics and security company that transport currency,jewelry,data, and documents.Hired,schedule,trained and developed staff and installed ATMs.Conducted street inspections, and enforced vault procedures and firearm training.