Responsible for developing professional and empathetic relationships while providing homeless individuals and families with connections to appropriate housing programs and resources.

Case Manager in the Supportive Services for Veteran Families (SSVF) Rapid Rehousing Program; responsible for Intake, Assessment, Placement and Retention of Homeless Veterans in permanent housing.

Provided supportive services, service coordination and case management for very low-income Veteran families experiencing homelessness in the Veterans Community Services Supportive Services for Veteran Families(SSVF) Program. Conducted outreach services to homeless Veterans, which included outreach on the streets and in shelters. Accessed strengths, needs, desires and barriers to housing. Developed placements into permanent housing by cultivating relationships with landlords. Conducted home visits and follow up visits. Developed individual case plans with each participant. Followed documentation standards of case plans, case notes, service logs and referrals.

Created and sustained relationships with employers. Matched job seekers with employers. Helpedclients with resume building, application completion and mock interviewing through work readiness programs. Recruited, screened, interviewed and performed intake, assessment, casemanagement, placement and follow ups to ensure clients are retaining their jobs. Providedsupportive services to clients: transportation, job incentives, ESL, training and education referrals. Communicated and collaborated with staff on behalf of clients in accordance with individual self-sufficiency plans, while honoring confidentiality; provided individual employment counseling. Conducted job search assistance and basic skills instruction. Conducted outreach, marketing and public speaking presentations to employers. Maintained a computerized database management system of client and employer files. Post-placement follow-up to ensure retention and self-sufficiency, with a 90% success rate.

The Parolee Service Center is a program that provides residency and services to female parolees to enable their successfull transition from Prison back into the Community. The Program focuses on Work Readiness and Employment, Substance Abuse Education, Computer Literacy and Domestic Violence Awareness.

The Community Connection Resource Center provides evidence-based rehabilitative programming opportunities for individuals reentering their communities after a period of incarceration. The Program seeks to reduce recidivism and increase public safety by immediately engaging the participants in Substance-Abuse Programs, Cognitive Behavioral Interventions, Structured Housing, Computer Literacy, Vocational Training and Job Development

Responsible for managing a parolee caseload which includes monitoring client program compliance, documenting client progress and activity and reporting program violations. Orientation of new clients and use of assessment tools to detemine client risk to the community and need for comprehensive behavior change plan, using cognitive behavioral treatment, substance abuse therapy, anger management, employment readiness and electronic monitoring

Managed a caseload of Welfare-to-Work program participants, worked with participants and community providers in a liaison capacity, and conducted outreach activities related to work participation. Assisted program participants in procuring employment at a living wage and advancing toward self-sufficiency. Provided participants with a clear understanding of the Welfare to Work Program and their respective role within it while motivating, encouraging and supporting participants in successfully completing each step/activity. Advised participants of program choices based on appraisals, test results and refered them to appropriate services. Referred, facilitated and authorized appropriate level of supportive services for participants. Conducted Job Search Workshops and other training-related services for participants. Maintained monthly contact with participants to monitor compliance with Welfare to Work Plan. Initiated non-compliance procedures and followed-up on process for participants who failed to meet program requirements. Provided employment counseling and job leads to participants to ensure placement and retention. Maintained accurate and timely records for participants by updating computer systems and physical files.