Rodney Logan Email & Phone Number

Sydney, New South Wales, Australia

North Sydney, Australia

Before taking a recent break I had 2 roles at Coevolve. 1st was as the Global Operations Director. In this role I helped create a 24x7 Support team from Malaysia and ran this team for 6-7 years. During this time I was responsible for recruitment, process creation, Service Management, escalation Management (Clients and Vendors), oversaw all activation and Incident Management activities for our Global Client base as well as run all Service reviews with key Clients. Moving in to my 2nd role role as head of Client Experience I Managed resources in Malaysia, Australia and the UK in supporting Client post Sales activities including ongoing orders and Change Management, Service reviews and renewal activities. I continued to have direct engagement with Clients through Service review meetings, improvement planning and strategy. Over my almost 10 years at Coevolve I supported Global Clients across Asia, EMEA and North and South America. I have always relished these interactions as by understanding and appreciating the culture of my Clients I was able to earn trust and forge strong relationships that would allow better collaboration during difficult times and promote ongoing Business. This rings true for my Vendor relationships where I was able to achieve better outcomes for my Clients and for Coevolve through simply earning and keeping trust.I love working with technical teams where my strength is to ensure I take accountability and run offense so the brilliant engineers can resolve issues or create new opportunities for Clients.

Sydney, Australia

Reliance Globalcom, a division of Reliance Communications, is a global provider of managed network and application delivery services for multinational enterprises, carriers and consumers. Reliance Globalcom’s data business unites the former Flag, Vanco and Yipes businesses into a single, fully managed solution, delivering the network reach, resiliency and service portfolio for businesses. Reliance Globalcom provides global managed network solutions and services, and has network management capability in partnership with carrier partners. The company also offers a portfolio of retail products and services consisting of global voice, internet solutions and value added services with 2.5 million retail customers in 163 countries on six continents.Reliance Globalcom owns an undersea cable system spanning 65,000 kilometres which is integrated with Reliance Communications' domestic optic fiber which runs over to 190,000 kilometres. Reliance Globalcom's global VPLS enabled Ethernet network capability serves India, the United States, Europe, Middle East, and the Asia Pacific region.

Working at Connxion Australia. Connxion is made up 2 main Business streams. 1: Electronic Bill presentation(EBP) services. EBP is processing and rendering Customer data for presentation on a bill (eg mobile or utilities), providing hyper links for billing capabilities, document storage and bill delivery through email, paper(mail houses), reporting and sms notification's. and 2. Managed Services: supporting the JetStar head office and airport environment. Monitoring, reporting, design, Service desk, Project Management etc.I am the Services Manager. In this role I have around 34 staff made up of permanent and contractors supporting both parts of the Business from developers through to Project Managers.