• Developed and implemented automated configuration management solutions using Salt, Terraform, and GitLab CI/CD pipelines.• Designed, implemented and managed a virtualization environment that utilized current hardware resources to create affordable virtual machines suitable for low-risk and experimental uses by teams s.a. Migrating a physical Kubernetes cluster to a virtual machine and enabling the physical GPU to be accessed by the virtual machine through PCI passthrough.• Restored, reconfigured, and managed Cisco Meraki switches, wireless access points, and security appliances that were previously inaccessible. Configured VLANs, DHCP, and VPN access to meet the specific needs of the organization.• By using a variety of tools and technologies, I was able to provide support to resolve issues across all environments including Azure IoT, Ubuntu, Commercial Off-The-Shelf (C.O.T.S.) solutions, Kubernetes, Rancher and Windows operating systems. I was also able to partner with teams throughout the organization to ensure that issues were resolved quickly and efficiently.

• Implemented an automated disaster recovery as a service (DRaaS) solution for hybrid virtual and physical environments using Amazon Web Services (AWS) and Druva to reduce costs and complexity, while migrating from a third-party physical vendor-supported disaster recovery (DR) solution.• Collaborated with a cross-functional team to successfully migrate all applications and infrastructure from our on-premises data center to Amazon Web Services (AWS).• Proactively improve system performance and scalability• Deploy and maintain AWS infrastructure as code• Troubleshoot distributed systems' throughput, utilization, and configuration• Design and implement new systems to support business applications• Collaborate with storage and network engineers for proper configurations• Evaluate and deploy technologies to meet business needs• Thoroughly document system changes and deployments• Manage and monitor Windows Servers and VMware• Foster collaboration and achieve goals in a safe and timely manner• Demonstrate team commitment by being cooperative, collaborative, and flexible.

Manage and mentor team of 4 technicians (1 on site and 3 remote) providing hardware and software support, application deployments, and server administration for all online distribution centers for the "by-mail' product line.

• Developed and enhanced support processes, resulting in cost reductions and productivity improvements• Implemented virtualization program and support web portal, increasing flexibility and decreasing deployment time• Conduct requirement analysis, communicate with stakeholders and management• Provide oversight of test environment servers and ensure compliance with policies and regulations• Responsible for Active Directory server support, backup, and security

• Developed and implemented technology solutions supporting operational and strategic goals; Managed IT staff and vendor relationships; Maintained annual IT budget• Managed networks, systems administration, security, end-user support, telecommunications, and Internet• Evaluated, purchased and implemented Voice/Data, messaging, LAN/WAN, telephony, and wireless products• Installed Blackberry Enterprise Server, documented IT processes and procedures, and provided system uptime statistics and metrics• Accountable for backups, disaster recovery, and offsite data storage

• Delivered timely, high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. • Utilized knowledge of the customer environment to drive issues to resolution. • Developed and maintained a source for customer information to facilitate better support. • Managed escalations and sub-cases to ensure timely and high quality resolution of all issues. • Developed and implemented strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. • Developed a relationship with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support.• Provided 3rd tier technical support and advisory services to Microsoft customers• Supported DNS, Active Directory, Windows 2003, Windows 2000 and NT 4.0 Server, Cluster Server, Microsoft Proxy and IAS Server, DFS, SMS Server, FRS, Kerberos, Certificate Server

• Field Team Lead for the Windows XP Desktop Migration project; Led team (staff up to 7) during delivery through to socialization; Coordinated team resources to achieve the desired results • Migrated/Troubleshot objects from NDS to Active Directory • Oversight of the pre-deployment of servers to sites; Provided Active Directory/Exchange administration, server support; Administered NT4/2000/2003 Intel servers for large corporate environment • Responsible for server builds, using Compaq scripting tools and remote insight boards• Provided documentation, reporting, desktop backup deployment solution using NAS devices, Legato Backup Software and DLT autoloaders and SNAP server deployment

• Managed LAN/WAN operations of a 100-user environment; Provided all hardware, software, network design and support for mixed environment Novell Netware 3.x and 4.X, Groupwise 5.5, Veritas Backup Exec on Compaq Servers; Designed intranet for increased productivity • Oversight of Windows 2000/NT4 Servers, Backoffice 4.5, Microsoft Exchange 2000/5.5, Proxy server 2.0 on HP Net server; Implement and supported VPN solution using Citrix Metaframe 1.8, Windows NT Terminal Server• Installed Cisco 2610 Series router (BGP4 to Apollo Airline Reservation System) Windows 2000 Professional, Windows 95/98 Desktop environment. (Norstar Voice Systems-PBX, Cellular phones and pagers.)