Rodney Mutembei Email & Phone Number

Niagara Falls, On, Ca

• Research emerging web technologies and trends for possible incorporation into sites.• Make recommendations for new technology integration based on suitability and alignment to business goals.• Collaborate with all stakeholders and partners on new and ongoing releases.• Produce websites compatible with multiple browsers.• Advised internal users on web service capabilities, principles and protocols.• Test web-based product functionality and delivered iterations to customer.• Guide customers on project stages and iterations with input on best practices, user needs and technology capabilities.• Transform native applications into mobile-friendly products.• Improve tools to boost user interaction and deliver design versatility.• Work cooperatively with client services, sales and design team in deadline-driven environment.• Liaise between marketing and IT on web development projects integrating front-end assets to back-end systems.• Perform user experience quality assurance testing to identify and remedy shortcomings.

• Collaborate with stakeholders during development processes to confirm creative proposals and design best practices.• Subject Matter Expert (SME) on all technical applications used by the company that incorporate Software as a Service (SaaS).• Train all staff on User Rights administered applications and tools complete with User Training Manuals developed by me & sign-off sheets together with user-application assessment forms.• Follow SDLC best practices within Agile environment to produce rapid iterations for clients.• Code using HTML, CSS, Python and JavaScript to develop features for both mobile and desktop platforms.• Design and update layouts to meet usability and performance requirements.• Respond to emerging tickets real-time, whilst prioritizing them and offer solutions ASAP.• Provide support for all client-facing applications and tools.• Escalate issues with third-party vendors when need arises.

Nairobi County, Kenya

In 2021, I founded Rage Room Kenya to provide a unique, safe, and therapeutic space for individuals to release stress and frustration in a controlled environment. Our goal was to create a fun, innovative experience for clients, helping them to relax through physical release, team-building activities, and stress management. While facing challenges like financial constraints and operational hurdles, including navigating licensing issues, Rage Room Kenya embodied the spirit of entrepreneurship and community well-being in a post-pandemic world. My experience in launching this venture honed my skills in business development, operations, and client engagement.

Edgware, England, United Kingdom

• Patched software and installed new versions to eliminate security problems and protect data.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Collaborated with outside departments to implement system-wide improvements.• Performed root cause analysis and general troubleshooting.• Trained both staff & clients on application tools usability as a Subject Matter Expert (SME).• Removed malware, ransomware and other threats from laptops and desktop systems.• Set up and administered VM and Ms Azure systems and configurations.• Suggested software and hardware modifications to reduce lag time and improve overall speed.• Monitored systems in operation and quickly troubleshot errors.• Configured hardware, devices and software to set up work stations for employees.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Increased sales by educating prospects on benefits of products and services in comparison to competitors.• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.• Helped streamline repair processes and update procedures for support action consistency.• Maintained servers and systems to keep networks fully operational during peak periods.• Rolled out software updates and applied server patches to thwart threats from penetrating networks.• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Mombasa, Kenya

• Planned computer systems using information engineering and structured analysis.• Performed system analysis, documentation, testing, implementation and user support for platform transitions.• Conducted system analysis and implementation to maintain and improve computer systems.• Train hospital-wide staff on newly developed or available systems.• Troubleshoot & rectify database issues.• Assessed business requirements to create focused solutions.• Develop & implement hospital management systems.• Integrate third-party systems with in-house systems.• Ensure synergy of several in-house applications with each other as well as third-party systems.• Provided client support on system operation and troubleshooting.• Established specifications and coordinated production with software programmers.• Researched and adopted new technologies to add value to existing offerings.• Educated stakeholders on data protection tactics to reduce breaches.• Enhanced interfaces to promote better functionality for users.• Improved systems with addition of new features and infrastructure.• Organized system operating procedures to strengthen controls.• Discovered root causes of problems and identified appropriate solutions.• Investigated system issues and implemented resolutions to reduce downtime.• Defined and documented scope of projects for distribution to team.• Monitored employee tasks to gauge business functions and inefficiencies.• Installed system updates to address vulnerabilities and reduce security issues.• Presented business leaders with ROI estimations to drive project planning.• Developed diagrams to describe and lay out logical operational steps.• Diagnosed, troubleshot and resolved network and system problems.• Gathered requirements and performed gap analysis through design workshops with users.• Curated Departmental Disaster Recovery Plan (DRP).• Resolved or escalated problem tickets to resolve user issues.

Nairobi, Kenya

• Analyzed and assessed functional and organizational activities.• Assessed business processes and identified ways to boost improvement.• Performed data entry operations to update database with customer responses.• Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.• Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.• Collaborated with upper management to drive strategy and implement new processes.• Optimized core processes to improve business performance and operational agility.• Mapped processes to holistically examine business flow and identify improvement opportunities.• Supervised processes to eliminate weak points or bottlenecks in business operations.• Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.• Established online configuration knowledge base to support functionality by developing robust system application overview.• Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.• Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.• Optimized system and platform performance capabilities in most efficient, practical way possible.• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.

Nairobi, Kenya

• Configured networks for smooth, reliable operation to meet business processes and objectives.• Performed day-to-day LAN and WAN administration, maintenance and support.• Authored documentation for system configuration and troubleshooting.• Identified and immediately resolved issues with network devices.• Managed data backups and disaster recovery operations to comply with business continuity initiatives.• Managed computer operation scheduling, backup, storage and retrieval functions.• Introduced management tools to create and manage virtual server computing environment.• Recommended development of plans for systems development and operations.• Backed up company data to distributed storage centers to avoid massive data loss.• Monitored system performance and responded to alerts.• Maintained applications to keep software current with necessary software updates and upgrades.• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.• Provided on-call support for network engineering duties.• Assisted IT staff on troubleshooting issues and closing calls.• Implemented network security measures to minimize data loss.• Verified continuity of computer and telephone system services for users..• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.• Maintained network hardware and software and monitored network to support network availability to end users.• Supported project planning team to promptly address hardware and software problems and network emergencies.

Nairobi

• Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.• Supported audits and led teams to fully investigate quality control processes and root out deficiencies.• Collaborated cross-functionally with supervisors from departments to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.• Maintained testing equipment in good working order to effectively quality control production lines.• Validated new methods and equipment to properly integrate improved strategies into quality control processes.• Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.• Reported on short- and long-term trends in production to help management make proactive decisions.• Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.• Coordinated disposal of discrepant materials unsuitable for rework or recycling.• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.• Collected production samples regularly and performed detailed quality inspections.• Inspected products and worker progress throughout production.• Tracked quality issues with external customers, suppliers and internal plant operations.• Determined quality department standards, practices and procedures.• Recorded, analyzed and distributed statistical information.• Reported production malfunctions to managers and production supervisors.

Nairobi, Kenya

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.• Created business intelligence tools to capture client metrics.• Wrote highly maintainable, solid code for software system.• Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.• Implemented scripts to enhance user experience.• Coordinated with stakeholders to define project technical requirements.• Collaborated with team to determine application requirement specifications.• Integrated data visualization media and tools to illustrate complex analyses.• Contributed to codebase used in software deployment on multiple virtual machines.• Designed custom dashboards and reporting interfaces.• Tested server code to validate code changes.• Suggested new technologies and tools for enhancing product value and increasing productivity.• Reported on updates to project specifications and progress.

Bachelor Of Science - Bs, Information Technology

Full Stack Developer