Rodney Pattison Email & Phone Number

Moorebank, Nsw, Au

Sydney, Australia

Set-up the logistics and procedures of accepting customers arriving at Sydney Airport (Domestic & International) from their cruise.Set-up logistics and procedures of customers flying in to Sydney Airport (Domestic & International) to meet their cruise.Managing a team is Customer Service Staff and Porters to make sure we meet all arriving customers from their cruise ship, getting them to correct terminal in time for their check-in for their flight home. Managing a team is Customer… Show more Set-up the logistics and procedures of accepting customers arriving at Sydney Airport (Domestic & International) from their cruise.Set-up logistics and procedures of customers flying in to Sydney Airport (Domestic & International) to meet their cruise.Managing a team is Customer Service Staff and Porters to make sure we meet all arriving customers from their cruise ship, getting them to correct terminal in time for their check-in for their flight home. Managing a team is Customer Service Staff and Porters to make sure we meet all arriving customers from their flights, getting them on their coach transfer and making sure they arrive at the pier on time for their cruise. Training all staff in Customer Service and procedures that had been set down. Listening to staff on better ways we can improve what we do and then implementing them. Training key members of our team to fill in for myself so operations can continue smoothly in my absence.Setting sales targets and goals for our airport staff to sell transfers to those that had not pre-booked transfers. Show less

Sydney, New South Wales, Australia

Customer Service Specialist for The Department of Family & Community Services

Pyrmont

Project lead on an assignment to repatriate a travel sales function in-house to Virgin Australia.Reviewing the current servicing and booking processes, with an objective of redesigning the offering in order to transition the function in-house.Review ‘current state’ of the sales function and ensure full understanding of team processes, policy, services, deliverables and available tools (including systems infrastructure).Develop all training manuals, reference materials… Show more Project lead on an assignment to repatriate a travel sales function in-house to Virgin Australia.Reviewing the current servicing and booking processes, with an objective of redesigning the offering in order to transition the function in-house.Review ‘current state’ of the sales function and ensure full understanding of team processes, policy, services, deliverables and available tools (including systems infrastructure).Develop all training manuals, reference materials and training aids supporting the sales function for front line agents.Identify training issues and provide tools to identify on-going training needs for agents once function fully transitioned.Shape the GDS training requirements, including manuals, referencematerials and aids reservations agents.Provide leadership and GDS SME support to training team. Show less

Thailand

PROFESSIONAL OVERVIEW• Highly versatile marketing and communications professional with over 25+ year’s experience, providing the clarity, drive and vision needed to increase brand awareness and product growth within today’s highly competitive markets.• Competitive by nature with a “big picture” prospective, recognised as a results driven manager who is able to build, deliver and execute strategic marketing programmes and public relations to meet all required objectives.•… Show more PROFESSIONAL OVERVIEW• Highly versatile marketing and communications professional with over 25+ year’s experience, providing the clarity, drive and vision needed to increase brand awareness and product growth within today’s highly competitive markets.• Competitive by nature with a “big picture” prospective, recognised as a results driven manager who is able to build, deliver and execute strategic marketing programmes and public relations to meet all required objectives.• Pivotal in leading the branding, marketing and PR strategies for businesses in both Australia and Thailand.• Widely recognised as “the person that can deliver”, driving campaigns and authoring projects for product awareness, product launch, client relations, PR and corporate communications.• Able to build and deliver functional relationships with business executives and stakeholders, influencing positive decisions during times of tough negotiations to ensure win-win outcomes.• Noted as a true driver of “people and performance”, inspiring others to achieve greater performance through building confidence, mentoring, coach and continuous skills development.BUSINESS EXPERTISE• Marketing and product development strategies.• Branding and communications management• Customer service solutions • New business start-ups• Competitive brand positioning • Cost management and budget controls• Consumer trend analysis and reviews • Tactical thinking• Managing investor and stakeholder relations • Contractual negotiations and service reviews• Building culture and team ethics • Leading and developing teamsCORPORATE TRAVEL MANAGEMENT• Strong people management skills.• Experienced in strategic planning.• Ability to solve problems and make decisions.• Strong communication skills. • Exceptional customer service skills.• Ability to multi task a range of duties and meet deadlines.• Logical and systematic thinker.• Ability to self manage and prioritise.• Sound attention to details. Show less

Thailand

Designed/Developed Company Website. Arranged the Data base. Employed all the start-up staff. Training of new staff. Financed the whole start-up of this business. I have no day-2-day running of this business these days however I am still a 50% share holder.• Grew new commercial relationships, prepared sales proposals, researched new advertising leads.• Used superior presentation and communications skills to pitch for new business while ensuring the retention of existing… Show more Designed/Developed Company Website. Arranged the Data base. Employed all the start-up staff. Training of new staff. Financed the whole start-up of this business. I have no day-2-day running of this business these days however I am still a 50% share holder.• Grew new commercial relationships, prepared sales proposals, researched new advertising leads.• Used superior presentation and communications skills to pitch for new business while ensuring the retention of existing clients.• Responsible for developing and executing sophisticated Marketing Plans along with integrated Brand strategies and Promotional campaigns.• Heavily involved in utilising customer insights to develop and execute campaign strategies.• Educated internal teams on the opportunities for marketing innovation, consumer understanding and cultural trends.• Identified and analysed key target markets.• Developing strategies for ongoing customer acquisition.• Developed Digital strategies as well as offline strategies.• Build a strong rapport with clients and delivered an effective CRM strategy.• Continually developed and improved sales processes and systems.• Recruited, trained the professional development of sales staff.• Budgeted, forecasted and developed effective business plans. • Achieved overall revenue targets. Show less

Roselands & Hornsby

Full Service Travel Agency

North Sydney

• Played a key role in the development of sales and reservations, ensuring all company KPI targets for revenue and service were not only met, but were exceeded.• Personally asked to managed the Qantas Premium Desk which caters for VIP and Corporate members.• Personal consultant for the who's who of business and entertainment. • Ensured all process and procedures adhered to Qantas requirements.• Responsible for the supervision of check in staff at Sydney… Show more • Played a key role in the development of sales and reservations, ensuring all company KPI targets for revenue and service were not only met, but were exceeded.• Personally asked to managed the Qantas Premium Desk which caters for VIP and Corporate members.• Personal consultant for the who's who of business and entertainment. • Ensured all process and procedures adhered to Qantas requirements.• Responsible for the supervision of check in staff at Sydney International Airport. Show less

Originally appointed to the role of Reservation Sales before being asked to take on the Customer Supervisor position.• Provided leadership and operational direction to a team of 20 staff, directing strategies for performance, quality management, sales and service delivery across the Customer Service Team.• Led and directed change management strategies to increase efficiency and service delivery.• Supplied vision and imagination at the highest level to achieve corporate… Show more Originally appointed to the role of Reservation Sales before being asked to take on the Customer Supervisor position.• Provided leadership and operational direction to a team of 20 staff, directing strategies for performance, quality management, sales and service delivery across the Customer Service Team.• Led and directed change management strategies to increase efficiency and service delivery.• Supplied vision and imagination at the highest level to achieve corporate objectives for service delivery targets, maintaining and developing organisational culture, compliance, values and reputation.• Maintained operating policies, procedures and occupational health and safety (OH&S) requirements.• Collaborated closely with internal management, staff and other associated business areas to share best practice initiatives whilst overseeing any changes in brand requirements and new customer requirements.• Conducted statistic analysis on performance, working with team leaders to translate the results into solutions which will improve requirements against plan.• Provided leadership and management to the team including coaching, staff training needs, talent management and succession planning.• Received the “Award of Excellence” from Sir Colin Marshall from British Airways. Show less

Education record

Education record