Managed Service Provider for multiple Small Businesses. Provide outsourced IT Support and management including network administration, server support, desktop support, help desk support, onsite repairs and upgrade of hardware, cyber security, data backups, ransomware prevention and remediation, cloud computing migration, and cloud PBX setup and administration.• A certified reseller for Ring Central and 8x8. • Migrated and trained several customers from existing PBX to cloud based UCaaS phone systems.• Remote support of network, servers and desktops• Automation of patch management, security audits for servers and desktops.• Onboarding for new hire, desktop, server roles, mobile policy, phones, Microsoft 365.• Security awareness training, password management, standards compliance, and cyber attack types.• Conduct quarterly strategy meetings to align IT efforts and expenditures with company goals.

Software Engineering, Technical Support and Sales Engineering for a SAAS based Property Management solution provider in the Commercial Real Estate space. Presented to and sold our services and implementation approach to hundreds of customers. Support existing customer base with several hundred installations across the United States.• Technical Presentations and training for new customers.• Gathering requirements through virtual and onsite requirement workshops.• Scoping, estimating, and developing system integrations for each project.• Custom software integrations using Microsoft Visual Studio, C#, VB, HTML, CSS, and SQL Server• Project manager and customer advocate during implementation.

Handling of all IT related issues, projects, purchasing, strategy, and planning including IT Service Management Strategy and Process. Led overall IT Strategy & Built IT Service Management Strategy and Roadmap to move IT to a more business outcome focused organization. • Designed and implemented mobile applications on iOS and Android platforms to increase church involvement and tithing. Lead development team and oversaw rollout. Achieved 90% adoption rate in 3 months.• Deployed civiCRM/Drupal based CRM to better engage members. Used to manage over 400 volunteers’ applications, background check status, schedules, and quarterly performance reviews. Improved member engagement and follow-up with counseling, weddings, benevolence, hospital visitations, and memorial service planning. To date system includes over 10,000 contacts. • Implement and manage hybrid cloud environment using Windows Server 2016 and ESXI VMWare.• Implemented campus wide wireless network to provide public/private access. • Organized off campus venues including all contracts for facilities. Oversee vendors for all power, staging, lighting, sound equipment and video equipment for live events with $40,000 budget and 5,000 in attendance. • Streamlined training of volunteers to run highly technical and mission critical systems for live sound, live video, and video streaming to multiple web platforms.

Lead software engineer for SAAS based Property Management solution provider in Commercial Real Estate space. Architect and design key features of flagship product “Property Centre.” Provided support to sales team as Sales Engineer to assist in product integration and adoption.• Led team of developers in agile environment to design, develop, and build use cases for rapid development of online payment and service request modules with customer involvement using Visual Studio, C#, Ajax, MS SQL.• Designed and developed payment system integration and reporting.• Directly contributed to numerous multi-year contracts in Sales Engineer role.

Started as Software Engineer and was promoted to team lead for group of eleven software engineers responsible for maintaining the code base for companies’ largest customer.• Provided sales engineering support to increase sales to existing customer.• Identified need by customer for API interface. Evangelized design and interface to Executive staff and customer development staff. Led design team and implementation team. Project increased annual revenue from customer.• Developed in COBOL/ISAM as business layer, with Java as presentation layer.• Developed Business layer in c++ and CORBA