Rodney Roy Email & Phone Number

Colorado Springs, Colorado Area

Analyze and deliver customized technology solutions to business challenges. Compose specifications for new capabilities, including network, data center, applications, and IT services. ✔ Standardized technical design development process, drove consistent output, and expedited implementations by introducing compartmentalized method.✔ Orchestrated traffic operations server and application rationalization and relocation, rearchitecting solution to maximize uptime, update application platform, and improve delivery of imagery for citizens; migrated video streaming services used by public safety and local TV stations.✔ Revamped offsite backup solution and steered strategy to ensure efficient long-term solution, accounting for legal hold, onsite / offsite, and cloud offsite storage demands.✔ Maximized business and technology alignment via engaging with Microsoft and other app / integration vendors.✔ Increased efficiencies and enhanced document management through developing SharePoint repository which now contains ~500 documents.✔ Selected and engaged vendor, secured management approval for, and drove implementation of body cameras to improve public safety while minimizing use of internal IT resources.

Colorado Springs, Colorado

Lead a team of Solution Engineers and was responsible for the design of IT solutions requested by all city departments. City Departments have an extensive technology and business scope and the team developed solutions spanning Network, Systems, Data, Applications, and Security/Compliance. In this role I developed a standard design framework that expedited input and validation of each design and made the team's output more consistent and accurate.

Colorado Springs, Co

Implemented bespoke solutions, including hardware, software, and professional services for this HP spin-off delivering technical solutions to ISPs worldwide. Assisted sales team in delivering proof-of-concept (POC) to as many customers as possible, organizing deployment of solution into potential customers’ field equipment and providing configuration for custom software.✔ Ensured on-budget and on-time implementations through coordinating cross-company schedules and activities.✔ Shortened deployment process between sales requests and implementation, which reduced capital expenses by creating tracking solution; designed scheduling tool to illuminate customers currently using POC equipment.

Launched global and regional products for data and voice / VoIP solutions. Ensured alignment between new product offerings and operations team needs. Oversaw business improvement and process development initiatives. Managed program risks and project planning affecting 30 global teams. Led team of 3 global designers.✔ Executed ~3 new product launches and ~20 updates annually across the US, Europe and South / Central America.✔ Provided thorough, clear designs to minimize impact on operations processes and meet customer service levels.✔ Directed automated incident management project, delivering solution that elevated customer retention and improved sales / win ratio to X via reduced outage response times.✔ Created and implemented standardized process, tools, measurements, tracking, and reporting methods to ensure consistency across global team.✔ Built operational engineering solution to seamlessly migrate customers resulting from acquisition.✔ Created new, more productive supply chain solution upon comparing and analyzing supply chain from acquisition with legacy model to expand supplier options globally.✔ Collected and organized issues with tools and procedures into an improvement program in collaboration with global operations teams to enhance customer experience and operational efficiencies worldwide.

Managed development for customized GUI and XML based Incident Management tool.

Colorado Springs, Colorado Area

Managed team of developers and business analysts for full SDLC implementations. Budgetary and quality responsibility.

Colorado Springs, Colorado

Managed multiple global joint venture programs intended to integrate products between MCI and its partners. Focus on products requiring Intelligent Network solutions.

Multiple

Graduate Certification, Enterprise Archtitecturee

B.S., Systems Analysis