Rodney Samuel Email & Phone Number

Florida, United States

Greater Atlanta Area

• Successfully manage 1600+ cases to ensure data is accurate
• Assists with the collection of monthly employment data by interfacing with survey respondents
• Assists in conflict resolution with difficult and/or sensitive survey respondents
• Formats and imports data files into BLS approved software applications and databases
• Follows BLS approved data quality procedures for data analysis, editing and coding
• Meets BLS designated data production timing requirements

Greater Atlanta Area

• Exemplified best in class professionalism through all interactions with client
• Managed all subcontractors contracted through Inland Pipe Repipe performing sewer rehabilitation for the City of Atlanta for the above contract
• Grew and maintained relationships with all vendors and contractors
• Responsible for reporting all daily work activities performed by subcontractors to Project Manager via Word Daily Report
• Leveraged organization's strengths to identify opportunities in the field

Atlanta, GA & Virtual

• Served as the liaison between contractors and clients for various accounts [COLUMBIA GREENLAND ENVIRONMENTAL SERVICES, ROBINSON REALTY GROUP INC & INSIGHT GLOBAL]
• Located & secured new accounts for the various organizations listed above
• Tracked and resolved project-related complaints provided database of impacted addresses; i.e., addresses for road closures and phone numbers for automated messages
• Managed team successful in obtaining Right of Entries for contract compliance ahead of schedule allowing company to complete project under budget
• Served as a relationship consultant
• Provided weekly status updates to City of Atlanta Contract Manager via Excel Spreadsheet

Atlanta, GA

• Responsible for implementing the “Bellsouth Engaging AT&T” process for Installs, Moves Adds and Changes which included coordinating various entities within AT&T to exceed stated goals
• Assigned Account Representative for BellSouth to SunTrust Banks and Ruby Tuesday Restaurants
• Demonstrated exemplary attention to client accounts
• Participated in quoting and project managing for the Nortel Norstar Key Systems and installations nationwide for each account and attention to detailed information
• Reached one hundred percent of quota and hit Sales Milestones from 2005 – 2007. [Part of Customer Service team that was responsible for achieving over one million dollars in Sales to installed base from 2007 – 2008]
• Supported other service representatives in BellSouth Customer Service Center on Key and PBX Telephony implementations

New York, NY & Atlanta, GA

• Worked with Executives & Regional District Managers to evaluate, secure and establish client relationships
• Increased client satisfaction by 300% throughout my tenure
• Exemplified world-class organizational skills and professionalism to ensure work flow processes always met the needs of the client
• Managed work processes from sales to installations, averaging 500k - 1 million dollars in bottom line revenue per month
• Promoted Long-term strategic goals internally and externally utilizing performance data
• Involved with implementation group to start ISO 9000 certification in workplace