Rod Noftsger Email & Phone Number

•Data Analyst for the Implementations data team.

•Data Analyst supporting internal applications and users•Prioritize and assign change requests/tasks to appropriate development staff•Traveled to various corporate locations supporting applications and users•Research and data analysis on SQL databases on issues effecting productivity for clinical staff•Successfully troubleshoot and resolve application and data integrity issues•Manage work flow and assure problem resolution•Development and Administration on Product Help Desk software – Frontrange Heat•Developed Product Help Desk process flow to facilitate the resolution of issues•Managed People Mover process – moving members between call centers•Successfully completed Microsoft SQL training course 2071

•Data Analyst supporting internal applications and users•Prioritize and assign change requests/tasks to appropriate development staff•Traveled to various corporate locations supporting applications and users•Research and data analysis on SQL databases on issues effecting productivity for clinical staff•Successfully troubleshoot and resolve application and data integrity issues•Manage work flow and assure problem resolution•Development and Administration on Product Help Desk software – Frontrange Heat•Developed Product Help Desk process flow to facilitate the resolution of issues•Managed People Mover process – moving members between call centers•Successfully completed Microsoft SQL training course 2071

•Help Desk Administrator supporting 400+ users successfully resolving hardware and software issues•Applications Support Specialist supporting Accounting/Purchasing users and applications•Administrator of Frontrange Heat 8.0 Help Desk software – attended comprehensive training in 2003•Prioritize and assign help desk requests to appropriate IT staff•Manage work flow and assure problem resolution•Phone and Voicemail System Administrator – NEC Neax 2400, NEC Neax 1400•Printer/Copier Administrator – Manage maintenance and service on printers and multifunction machines•Research and purchase hardware and software for IT Department•Manage hardware and software assets•Successfully troubleshoot hardware and software issues•Successfully completed Microsoft MCDST training courses 2261 & 2262