Rodolf Callos Email & Phone Number

Central Luzon, Philippines

San Francisco, California, United States

Angeles, Central Luzon, Philippines

Pampanga, Central Luzon, Philippines

• Facilitating Skills Training for Collections.
• Responsible for all new hire training and future development at the probationary periods, including orientations, benefits review and explaining policies and procedures.
• Conducting Communication/ Language Training.
• Product Training for Business-to-Business Collections.
• Created and provided continuous updates to all training manuals and references guides used throughout the entire floor.
• Coached agents and initiated… Show more

Philippines

• Taking inbound and outbound calls to collect past-due invoices.
• Take initiative to secure payment and resolve past due accounts.
• Utilizing various skip tracing techniques.
• Negotiate payment terms and methods when the right party is reached.
• Handled incoming telephone calls promptly to minimize customer waiting times and enhance customer satisfaction ratings.
• Responded to customer emails with accurate, professional replies.

Philippines

• Quantified debtor balances to avoid late payments and bad debt, attaining financial ability objectives.
• Audited existing accounts in system to detect fraud and discrepancies and validate authenticity.
• Led and managed collections team members through a variety of motivational techniques, minimizing arrears and write-offs.
• Stayed abreast with law changes, governing debt collection protocols and best practices to comply with regulations and procedures.
• Negotiated re-payment… Show more
• Negotiated re-payment plans by investigating cause of delinquent payments to help recover debt and meet deadlines.