Rodolf Callos Email & Phone Number

Central Luzon, Philippines

Central Luzon, Philippines

San Francisco, California, United States

Angeles, Central Luzon, Philippines

Pampanga, Central Luzon, Philippines

• Facilitating Skills Training for Collections.• Responsible for all new hire training and future development at the probationary periods, including orientations, benefits review and explaining policies and procedures.• Conducting Communication/ Language Training.• Product Training for Business-to-Business Collections.• Created and provided continuous updates to all training manuals and references guides used throughout the entire floor.• Coached agents and initiated… Show more • Facilitating Skills Training for Collections.• Responsible for all new hire training and future development at the probationary periods, including orientations, benefits review and explaining policies and procedures.• Conducting Communication/ Language Training.• Product Training for Business-to-Business Collections.• Created and provided continuous updates to all training manuals and references guides used throughout the entire floor.• Coached agents and initiated strategies.• Creating metrics and goals per KPI requirement.• Completed frequent assessments of training materials, structure, and success rates in order to enhance program.• Developed long-term training strategies for new and existing employees across multiple departments.• Provided additional materials to enhance training.• Reduced process gaps by effectively training new hires on best practices and protocols.• Delivered training programs within allocated timeframes.• Developed training programs to meet business and learner requirements. Show less

Philippines

• Taking inbound and outbound calls to collect past-due invoices.• Take initiative to secure payment and resolve past due accounts.• Utilizing various skip tracing techniques.• Negotiate payment terms and methods when the right party is reached.• Handled incoming telephone calls promptly to minimize customer waiting times and enhance customer satisfaction ratings.• Responded to customer emails with accurate, professional replies.• Collected and updated accurate customer… Show more • Taking inbound and outbound calls to collect past-due invoices.• Take initiative to secure payment and resolve past due accounts.• Utilizing various skip tracing techniques.• Negotiate payment terms and methods when the right party is reached.• Handled incoming telephone calls promptly to minimize customer waiting times and enhance customer satisfaction ratings.• Responded to customer emails with accurate, professional replies.• Collected and updated accurate customer information to generate meaningful insights. Show less

Philippines

• Quantified debtor balances to avoid late payments and bad debt, attaining financial ability objectives.• Audited existing accounts in system to detect fraud and discrepancies and validate authenticity.• Led and managed collections team members through a variety of motivational techniques, minimizing arrears and write-offs.• Stayed abreast with law changes, governing debt collection protocols and best practices to comply with regulations and procedures.• Negotiated re-payment… Show more • Quantified debtor balances to avoid late payments and bad debt, attaining financial ability objectives.• Audited existing accounts in system to detect fraud and discrepancies and validate authenticity.• Led and managed collections team members through a variety of motivational techniques, minimizing arrears and write-offs.• Stayed abreast with law changes, governing debt collection protocols and best practices to comply with regulations and procedures.• Negotiated re-payment plans by investigating cause of delinquent payments to help recover debt and meet deadlines.• Supported client acquisition by determining staff members provide support and excellent customer service.• Executed procedures and policies to facilitate timely payments, maintaining high level of customer retention.• Ensured efficient collections and recoveries through the development of procedures in line with risk policies, driving continuous process improvements.• Offering payment plans• Taking escalated calls, converting no promises into payment• Setting up goals per agent• Audit and coach agents and setting up KPI Show less