Rodolfo Ocampo

Rodolfo Ocampo Email and Phone Number

Program Manager @ NTT DATA Services | Strategic Planning, Automation & AI @ NTT DATA Services
plano, texas, united states
Rodolfo Ocampo's Location
Belén, Heredia, Costa Rica, Costa Rica
About Rodolfo Ocampo

Experienced IT Program Manager with a proven track record of implementing department frameworks and achieving significant cost savings. Skilled in project management, technical problem-solving, and fostering global excellence. Recognized for top-rated performance and successful implementation of corporate projects. Eager to further develop AI automation skills and continue driving improvements in a dynamic, forward-thinking organization. Committed to ongoing professional growth and contributing to impactful, cutting-edge initiatives.

Rodolfo Ocampo's Current Company Details
NTT DATA Services

Ntt Data Services

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Program Manager @ NTT DATA Services | Strategic Planning, Automation & AI
plano, texas, united states
Employees:
22009
Rodolfo Ocampo Work Experience Details
  • Ntt Data Services
    Program Manager
    Ntt Data Services Jan 2023 - Present
    Costa Rica
    • Generative AI Governance Pogram Manager: Streamline the GenAI governance process and build automation arround it from acess requests to security, legal and privacy compliance.• Drive and participate with other Senior leaders to establish strategic plans and objectives, owning the strategic plan.• Develop strategic business cases based on cost, impact, and schedule, and finalize scope and success criteria based on business case.• Partner with technical team to drive development and implementation of use cases.• Demonstrate strategic agility and ability to deal with uncertainty and high levels of ambiguity.• Use technical judgment to drive strategic alignment and program delivery.• Identify and understand bottlenecks in the system and effectively tackle, including making and communicating tradeoffs.• Serve as an ambassador of change, modernizing and standardizing platforms, driving out cost, improving client satisfaction, and improving system reliability through lean process improvement, business analytics, and technology automation.• Partner with business representatives to assess processes and identify use cases for automation, analytics, and business process changes.
  • Align Technology
    Finance Operational Excellence Manager
    Align Technology Feb 2022 - Jan 2023
    Belén, Heredia, Costa Rica
    Manage and coordinate with a variety of business units to develop, test and refine business processes and practices to provide the site and business unit with a competitive advantage within a Finance Shared Service environment.Responsibilities• Supervise the Quality Assurance, Change Management, Development, Scrum, Reporting and RPA teams• Supervise the creation of automation solutions and the appropriate documentation for our global finance customers improve processes and ensure business continuity.• Supervise the completions of all support requests in compliance with the SLAs• Supervise the creation of automation solutions and the appropriate documentation for our global finance customers improve processes and ensure business continuity.• Design and implement changes to processes that improve results, reduce cost and eliminate waste.• Leverages data to drive continuous improvement in areas such as productivity, quality, and customer service.• Teaches lessons learned and key findings to departments with recommendations for changes and updates for training.• Creates a roadmap for tools and technology needed to ensure improvement in processes.• Proactively address problem areas and improve efficiencies.• Streamline processes to allow for expansion and scalability• Supervise the on project/process documentation as part of transition of support to operations• Manage projects from inception to delivery, creating and managing against detailed project plans/budgets/schedules• Manage project resources and budgeted costs, forecasting needs and requirements as necessary• Participate in project meetings to help define project scope and objectives• Facilitate project meetings across all levels of project stakeholders
  • Align Technology
    Continuos Improvement Supervisor
    Align Technology Aug 2020 - Feb 2022
    Belén, Heredia, Costa Rica
    Responsible for the development of the continuos improvement portfolio projects in the finance shared service center. Additionally responsible of the reporting services group, the maintenance and support groups and development group.Responsabilities and Tasks include:- Implementation of different technologies (Python, RPA, SQL) and work methodologies(SCRUM) to bring efficiency and robustness to the tools developed by the team.- Supervise the creation of tools and the appropiate documentation for our global finance customers improve processes and ensure business continuity.- Manage the projects roadmap and resource allocation.- Supervise the change management process for all tools to be place in production and their maintenance and support. - Supervise all reporting activities for the finance shared service including KPIs for our customers and our own teams KPIs(SLA's, QA, Sprint Velocity, Downtime).- Supervise the E2E of the completion of projects (Requirements, Development, Documentation, Gains registration, Closure).
  • Align Technology
    Project Manager
    Align Technology Aug 2019 - Aug 2020
    Costa Rica
    -Implementation of Corporate Card program Globally-Development and implementation of a Cash Application tool for more than +10k hours in savings and $30K -Implementation of continuos improvement (CI) projects for Accounts Payable and Accounts Receivable-Building of project plan, (Communication, Project Charter, CPS, Risk Sheet, Issue Sheet)-Requirement gathering-Solution Design & Construction-Communication to the Project board and Operations Management Team-Testing of implemented solutions -Risk Management-Provide continuos training on Excel -Portfolio manager for CI projects
  • Procter & Gamble
    Finance Project Manager
    Procter & Gamble Nov 2017 - Aug 2019
    Costa Rica
    Deliver government or business driven finance projects with no impact to the receiving organization.- Legal Entity Mergers- AR Transition- Electronic Invoicing implementation for AR - Building of project plan, (Communication, Project Charter, CPS, Risk Sheet, Issue Sheet)- Requirement gathering- Requirement Analysis- Solution Design & Construction- Communication to the Operations Management Team- Coordination and implementation of all project requirements- Testing of implemented solutions- Key User training - Risk ManagementDeveloped and Implemented the FollowUp tracker which helped PM to track and assign tasks.
  • Procter & Gamble
    Continuos Improvement Project Manager
    Procter & Gamble Jun 2016 - Nov 2017
    Costa Rica
    -End to end process owner for the logistics inventive program for US.-Working on projects for the automation of the financial process for accounts receivable -Creation of tools in different programming languages-Analyze, plan and develops Ideas submitted to the portfolio in order to get them done to achieve the productivity goal
  • Procter & Gamble
    Financial Analyst
    Procter & Gamble Aug 2014 - Jun 2016
    Forum I, Santa Ana
    Accounts Recievables Tier II Analyst for North America.-Role Transitioning from USA-Customer relations-Deduction Analysis-Collections process-Cash Application process-Data analysis on trends-Role automation based on Excel VBA and SAP Scripting-Payment to customers-Tool creation for the Value creation initiative
  • Teletech
    Corporate Trainer
    Teletech Nov 2010 - Jul 2014
    Deliver blended learning (instructor led training and eLearning) classes and programs for new hires, new skills (cross-training), continuing education, and refreshers as necessary for global investigators.Support the Quality and Assurance and Operations depts.
  • Dole Fresh Fruit International, Ltd
    Accounting Assistant
    Dole Fresh Fruit International, Ltd Sep 2009 - Dec 2009

Rodolfo Ocampo Skills

Management Team Leadership Training Customer Service Sales Coaching Public Speaking Innovation Analysis Process Improvement Leadership Interviews Microsoft Office Sap Project Management Microsoft Excel Business Strategy Business Analysis Outsourcing Research Recruiting Entrepreneurship Business Process Improvement Negotiation Marketing Strategy Program Management Operations Management Teamwork Microsoft Word Financial Analysis Powerpoint Continuous Improvement Vba Swift Ios Development Ios Design Photoshop Data Analysis C# Html5 Cascading Style Sheets Php Sql

Rodolfo Ocampo Education Details

Frequently Asked Questions about Rodolfo Ocampo

What company does Rodolfo Ocampo work for?

Rodolfo Ocampo works for Ntt Data Services

What is Rodolfo Ocampo's role at the current company?

Rodolfo Ocampo's current role is Program Manager @ NTT DATA Services | Strategic Planning, Automation & AI.

What schools did Rodolfo Ocampo attend?

Rodolfo Ocampo attended Universitat De Barcelona, Universidad Latinoamericana De Ciencia Y Tecnología, Saint Anthony Highschool.

What are some of Rodolfo Ocampo's interests?

Rodolfo Ocampo has interest in Social Services, Economic Empowerment, Education, Environment, Science And Technology, Human Rights.

What skills is Rodolfo Ocampo known for?

Rodolfo Ocampo has skills like Management, Team Leadership, Training, Customer Service, Sales, Coaching, Public Speaking, Innovation, Analysis, Process Improvement, Leadership, Interviews.

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