Rodolfo Ocampo Email and Phone Number
Experienced IT Program Manager with a proven track record of implementing department frameworks and achieving significant cost savings. Skilled in project management, technical problem-solving, and fostering global excellence. Recognized for top-rated performance and successful implementation of corporate projects. Eager to further develop AI automation skills and continue driving improvements in a dynamic, forward-thinking organization. Committed to ongoing professional growth and contributing to impactful, cutting-edge initiatives.
Ntt Data Services
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Program ManagerNtt Data Services Jan 2023 - PresentCosta Rica• Generative AI Governance Pogram Manager: Streamline the GenAI governance process and build automation arround it from acess requests to security, legal and privacy compliance.• Drive and participate with other Senior leaders to establish strategic plans and objectives, owning the strategic plan.• Develop strategic business cases based on cost, impact, and schedule, and finalize scope and success criteria based on business case.• Partner with technical team to drive development and implementation of use cases.• Demonstrate strategic agility and ability to deal with uncertainty and high levels of ambiguity.• Use technical judgment to drive strategic alignment and program delivery.• Identify and understand bottlenecks in the system and effectively tackle, including making and communicating tradeoffs.• Serve as an ambassador of change, modernizing and standardizing platforms, driving out cost, improving client satisfaction, and improving system reliability through lean process improvement, business analytics, and technology automation.• Partner with business representatives to assess processes and identify use cases for automation, analytics, and business process changes. -
Finance Operational Excellence ManagerAlign Technology Feb 2022 - Jan 2023Belén, Heredia, Costa RicaManage and coordinate with a variety of business units to develop, test and refine business processes and practices to provide the site and business unit with a competitive advantage within a Finance Shared Service environment.Responsibilities• Supervise the Quality Assurance, Change Management, Development, Scrum, Reporting and RPA teams• Supervise the creation of automation solutions and the appropriate documentation for our global finance customers improve processes and ensure business continuity.• Supervise the completions of all support requests in compliance with the SLAs• Supervise the creation of automation solutions and the appropriate documentation for our global finance customers improve processes and ensure business continuity.• Design and implement changes to processes that improve results, reduce cost and eliminate waste.• Leverages data to drive continuous improvement in areas such as productivity, quality, and customer service.• Teaches lessons learned and key findings to departments with recommendations for changes and updates for training.• Creates a roadmap for tools and technology needed to ensure improvement in processes.• Proactively address problem areas and improve efficiencies.• Streamline processes to allow for expansion and scalability• Supervise the on project/process documentation as part of transition of support to operations• Manage projects from inception to delivery, creating and managing against detailed project plans/budgets/schedules• Manage project resources and budgeted costs, forecasting needs and requirements as necessary• Participate in project meetings to help define project scope and objectives• Facilitate project meetings across all levels of project stakeholders -
Continuos Improvement SupervisorAlign Technology Aug 2020 - Feb 2022Belén, Heredia, Costa RicaResponsible for the development of the continuos improvement portfolio projects in the finance shared service center. Additionally responsible of the reporting services group, the maintenance and support groups and development group.Responsabilities and Tasks include:- Implementation of different technologies (Python, RPA, SQL) and work methodologies(SCRUM) to bring efficiency and robustness to the tools developed by the team.- Supervise the creation of tools and the appropiate documentation for our global finance customers improve processes and ensure business continuity.- Manage the projects roadmap and resource allocation.- Supervise the change management process for all tools to be place in production and their maintenance and support. - Supervise all reporting activities for the finance shared service including KPIs for our customers and our own teams KPIs(SLA's, QA, Sprint Velocity, Downtime).- Supervise the E2E of the completion of projects (Requirements, Development, Documentation, Gains registration, Closure). -
Project ManagerAlign Technology Aug 2019 - Aug 2020Costa Rica-Implementation of Corporate Card program Globally-Development and implementation of a Cash Application tool for more than +10k hours in savings and $30K -Implementation of continuos improvement (CI) projects for Accounts Payable and Accounts Receivable-Building of project plan, (Communication, Project Charter, CPS, Risk Sheet, Issue Sheet)-Requirement gathering-Solution Design & Construction-Communication to the Project board and Operations Management Team-Testing of implemented solutions -Risk Management-Provide continuos training on Excel -Portfolio manager for CI projects -
Finance Project ManagerProcter & Gamble Nov 2017 - Aug 2019Costa RicaDeliver government or business driven finance projects with no impact to the receiving organization.- Legal Entity Mergers- AR Transition- Electronic Invoicing implementation for AR - Building of project plan, (Communication, Project Charter, CPS, Risk Sheet, Issue Sheet)- Requirement gathering- Requirement Analysis- Solution Design & Construction- Communication to the Operations Management Team- Coordination and implementation of all project requirements- Testing of implemented solutions- Key User training - Risk ManagementDeveloped and Implemented the FollowUp tracker which helped PM to track and assign tasks. -
Continuos Improvement Project ManagerProcter & Gamble Jun 2016 - Nov 2017Costa Rica-End to end process owner for the logistics inventive program for US.-Working on projects for the automation of the financial process for accounts receivable -Creation of tools in different programming languages-Analyze, plan and develops Ideas submitted to the portfolio in order to get them done to achieve the productivity goal -
Financial AnalystProcter & Gamble Aug 2014 - Jun 2016Forum I, Santa AnaAccounts Recievables Tier II Analyst for North America.-Role Transitioning from USA-Customer relations-Deduction Analysis-Collections process-Cash Application process-Data analysis on trends-Role automation based on Excel VBA and SAP Scripting-Payment to customers-Tool creation for the Value creation initiative -
Corporate TrainerTeletech Nov 2010 - Jul 2014Deliver blended learning (instructor led training and eLearning) classes and programs for new hires, new skills (cross-training), continuing education, and refreshers as necessary for global investigators.Support the Quality and Assurance and Operations depts. -
Accounting AssistantDole Fresh Fruit International, Ltd Sep 2009 - Dec 2009
Rodolfo Ocampo Skills
Rodolfo Ocampo Education Details
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Fintech -
Universidad Latinoamericana De Ciencia Y TecnologíaIndustrial Engineering -
Saint Anthony Highschool
Frequently Asked Questions about Rodolfo Ocampo
What company does Rodolfo Ocampo work for?
Rodolfo Ocampo works for Ntt Data Services
What is Rodolfo Ocampo's role at the current company?
Rodolfo Ocampo's current role is Program Manager @ NTT DATA Services | Strategic Planning, Automation & AI.
What schools did Rodolfo Ocampo attend?
Rodolfo Ocampo attended Universitat De Barcelona, Universidad Latinoamericana De Ciencia Y Tecnología, Saint Anthony Highschool.
What are some of Rodolfo Ocampo's interests?
Rodolfo Ocampo has interest in Social Services, Economic Empowerment, Education, Environment, Science And Technology, Human Rights.
What skills is Rodolfo Ocampo known for?
Rodolfo Ocampo has skills like Management, Team Leadership, Training, Customer Service, Sales, Coaching, Public Speaking, Innovation, Analysis, Process Improvement, Leadership, Interviews.
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Rodolfo Ocampo
San Jose, Costa Rica -
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