Leading cross functional product teams focused on cross platform Child Safety global initiatives.Skills: Product Discovery · Product Delivery · Platform Product Management · Stakeholder Management · Program Management · Leadership · Product Sense · Product Execution

Leading crossfuctional product teams focused on Uber Connect (Flash) package delivery Reliability and Package Protection (package insurance).• Launched new UX to couriers providing guidance on the drop off process. The goal was to connect package recipient and courier to make sure the delivery was successful and gain reliability addressing a MM/y of failed deliveries opportunity globally (pilot launch in BR and US).• Built the reliability strategy by breaking down its core problem into different segments and problem areas (e.g. courier related issues, recipient related issues, etc). This initiative informed the product strategy in the years to come.Skills: Product Discovery · Product Delivery · Platform Product Management · Stakeholder Management · Program Management · Leadership · Product Sense · Product Execution

Leading cross functional product teams focused on increasing the user's self-service rate while keeping a high quality support experience.• Launched multi-level chatbot improving customer satisfaction by self-service rate which shortens the time to solve a customer issue.• Lead the design of a new product for self-service workflows in chatbot building and aligning its vision and driving execution.Skills: Product Discovery · Product Delivery · Platform Product Management · Stakeholder Management · Program Management · Leadership · Product Sense · Product Execution

Leading cross functional product teams focused on making support agents more productive and effective in solving customers'issues while optimizing operational costs.• Achieved ~ 1.27MM (BRL) in total cost savings (annualized) by improving agents productivity through new job workflows platform capabilities. I've led multiple product and operations teams efforts to design and rollout custom support workflows in the platform.• Achieved ~ 4MM (BRL) in total cost savings (annualized) by improving agents productivity through performance improvements in the product. I've interviewed agents and helped customer's myself to identify pain points and prioritized performance enhancement initiatives.• Achieved ~ 2MM (BRL) in total cost savings (annualized) by leveraging AI LLM (chat GPT) to boost agent's efficiency. I worked with product designers and agents to design productivity tools based on auto-generated content.• Increased customer's data privacy by working with compliance and legal teams to implement access controls mechanisms GDPR compliant preventing regulatory fees that can reach up to 50MM BRL per infraction.Skills: Product Discovery · Product Delivery · Platform Product Management · Stakeholder Management · Program Management · Leadership · Product Sense · Product Execution

I worked with a Fortune 500 global pharmaceutical company as a consultant in product and digital strategy (for a brand's digital channels) leading a development team (engineering and UX) focused in:• Product backlog management, prioritization, and specification (i.e. user story writing);• Proposing user's journey optimizations in digital channels by eliminating frictions points towards conversions;• Performing SEO audits and proposing optimizations;Highlights:• I conducted A/B tests that prevented 50% in user friction in the digital sales channel;• SEO optimizations that increased the channel's SEO health;Before that I helped another former Fortune 500 Media/Advertising company to launch their advertisement sales management product and also to enable complex integrations with Salesforce and multiple ads servers to operationalize/optimize their business' development.Skills: A/B testing design and execution, Prioritization Techniques (cost of delay, WSJF, kano and etc), Web Analytics (Google Tag Manager & Google Analytics), KPIs definition/monitoring, MVP Definition, Coordinating UI/UX and Engineering teams and connecting them with the users needs, SAFe, and etc.

I worked with a Fortune 500 global brewery company as a consultant to build their global marketplace/order placement Pricing Engine (API product). My mission was:• Evolving the product to be a global pricing platform by including different countries complex pricing regulations and strategies;• Work with revenue management teams (including on-site product discovery sessions) from different countries to help them leverage platform's pricing strategies and also prioritize impactful pricing strategies/regulations to be added to the platform (based on revenue generation).Highlights:• Onboarding of Mexico, Colombia, Ecuador, and Peru to the platform representing optimization by moving to the global product and leverage to the company's business plans of expansion.

Working with multiple teams around the world with the largest radio and broadcast company in the US in their radio programming product. I was responsible for:• the Product’s Metrics/KPIs and Hypothesis Driven Development.• Backlog Management, and Prioritization.• Coaching and training the client in the Agile/Scrum/Kanban practices (including on site training sessions in Texas, US).• Coordinating UI/UX and Engineering teams and connecting them with the Program Directors needs and pain points. Converting their requirements into User Stories.• US and Brazil teams Agile leadership, team building and continuous improvement (Kaizen).

Leading the L2/L3 shared support and development team. My job was: backlog management and prioritization, crisis/incident management and agile development leadership. At this point, I was responsible for managing expectations and negotiate deadlines on a daily basis along with more than 10 business stakeholders that were the owners of the applications that we supported.

Working as a Support Analyst and Developer being part of a L2/L3 shared support and development team that was responsible for a portfolio of 20+ international web based applications and sites. My responsibilities were to fulfill a support request end-to-end from its creation by a L1 support analyst (or eventually the final customer) and further refinement/communication with the requester all the way to its final resolution and deployment. This experience allowed me to refine my english skills and be in touch with people from several countries like India, USA, Brazil, England, Colombia and all Latin America.

I have started my journey on CI&T working on Agile Scrum teams to a major international consumer goods and pharmaceuticals producer company on the development of web applications based on PHP, MySQL, Javascript and Drupal. These applications brought high impact for their business, such as:• Engagement of a relevant number of consumers as part of large national (Brazil) and international marketing campaigns that were run by the company;• Enabling the company to join a new line of business focused on health and disease prevention for professionals in the USA.