Negotiate/Settle customer and manufacturing site’s quality claimsLead ongoing claims analysis reviewSorting activities management and approval for customer based containmentsCustomer expectations establishmentRoot cause analysis for disputed claimsFollow up until closure/cancellationPriorities designation for analyses to perform by Multitask team

On site initial analysis to customer reported samples for follow up assignment Customer claims negotiation to lessen scorecard impactSorting companies cost evaluationSupervise sorting activities due to containment necessitiesProvide feedback to manufacturing plants on potential defect causes or improvementsPerform customer visits/quality claims follow upControl defective material trough RMA requests and distribution management Verify corrective actions (8d and 5 why's) provided by manufacturing plant