Coo
Current• Managed Service Delivery, 2nd Level Support, Innovation, and Business Management for Telmex’s Unified Communications products.• Promoted continuous improvement in productivity, service quality, customer satisfaction, and service development.• Successfully led large, multi-disciplinary teams, improving service delivery and customer satisfaction. Improved productivity and business transformation.• Developed strong relationships with customers and internal teams, enhancing collaboration and productivity.• Managed critical customer escalations, ensuring timely resolution and maintaining high levels of customer satisfaction.• Extensive experience in designing and implementing advanced IP and Unified Communications solutions. Led innovation management efforts, resulting in the development of cutting-edge products and services.• Fostered the professional growth of team members through coaching and skills development programs. Built high-performing teams that consistently met and exceeded performance targets.• Developed and maintained strong relationships with key customers, ensuring high levels of satisfaction and long-term partnerships. Engaged with customers to understand their needs and deliver tailored solutions.
