Rodolfo Martinez R. Email and Phone Number
Rodolfo Martinez R. work email
- Valid
Rodolfo Martinez R. personal email
A thirty year successful track record defining and implementing Business Strategies, Business Processes Optimization (Reengineering, Redesign and Continuous Improvement) and Information Technologies projects. Recognized for achieving short and long term goals, motivating work force, and as an excellent negotiator.Well developed management skills. Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives.A management professional with a proven record in the following achievements:• Operations Management & Customer Support and Services Delivery.• Defined and implemented business and technological strategies for some of the most important companies in México and Latin America.• Business Processes Reengineering and Optimization of corporate areas such as: Logistics, Supply Chain, Marketing, Sales, Customer Support, Research & Development, and Purchasing & Planning• Led Information Systems Development and Implementation projectsA hands-on information technologies management leader with an excellent working knowledge of BPR (Business Process Reengineering) and IT & Process Audit methodologies. Business oriented - resourceful in problem solving and, better yet, strategic planning to alleviate problems in the first place.
-
Managed Services Delivery Country Manager – Hp SolutionsHpMexico City, Mexico -
Customer Service Delivery Sr Manager – Workforce Solutions, Managed ServicesHp Feb 2022 - PresentMexico City, Mexico* Responsible for P&L management, budget oversight (USD $6M), and operational metrics.* Transformed Managed Device Services operations within a one-year timeframe, achieving a remarkable 47% reduction in cost/revenue through process automation & redesign, organizational restructuring, and fostering collaborative integration across all business units.* Lead a team dedicated to delivery Personal Systems end-to-end service, enabling the company to provide consistent value to clients and generate recurring revenue streams. -
Operations Sr Manager - Customer Support, Warranty OpsHp Jan 2018 - Jan 2022Mexico City Area, Mexico* Managed P&L and budget (USD $2M) for the Warranty Segment in Mexico (Computing/Print, Commercial/Consumer).* Revitalized the warranty support area by transforming it into a specialized service delivery group tailored to diverse business segments and product types. Delivered customer-centric solutions, resulting in increased customer satisfaction scores (sNPS / NPS), enhanced operational metrics, and maintained stable total warranty costs. -
Program Manager - Customer Support, Technological Transformation (Parallel Role)Hp Dec 2018 - Jan 2020Mexico City Area, Mexico* Led the HP Corporate Systems platform transformation for LATAM, including ERP (SAP Hanna), CRM (Microsoft Dynamics), and Partner Services Workflow Management (Service Now). -
Operations Manager - Customer Services & Support, Order Ops, Business Intelligence & QualityHp May 2017 - Jan 2018Mexico City Area, Mexico* Oversaw Warranty & Contractual Services processes for Personal Systems / Print, Commercial / Consumer businesses.* Spearheaded the transformation of the operational information management model, specifically in customer support for Mexico. Successfully implemented Power BI dashboards with real-time data directly sourced from databases, highlighting bottlenecks, critical cases, and all operational KPIs. This model served as the foundation for expansion into LATAM and other regions. -
Program Manager / Chief Of Staff – Customer Support Technology & Processes InfrastructureHp Mar 2006 - May 2017Mexico City, Mexico* Managed a variety of cost reduction, turnaround time improvement, and process enhancement projects across LATAM.* Oversaw Customer Support systems implementation for the Americas.* POR management, Employee Voice In Action (VIA) plan coordination. -
Program Manager – Technological TransformationSat - Servicio De Administración Tributaria Sep 2005 - Mar 2006Mexico City, Mexico* Implemented an IT Processes Collaboration Model (ITIL). -
Project Manager – Customer Operations ItHp Sep 2003 - Aug 2005Mexico City, Mexico* Led the implementation of Corporate Customer Support strategies, processes, and systems in the LATAM region. -
Commercial DirectorConsultoría Estratégica De Tecnología De Información S.A. De C.V. Conseti Apr 2002 - Aug 2003° Define and align the commercial strategies to achieve the company’s goals.
-
Sr Consultant / Project Manager – Business & It ConsultancyGedas Iberia (Vw Group) Nov 2000 - Mar 2002Mexico City, Mexico* Defined business strategies for customers in CRM, Marketing, Supply Chain Management, ERP, Knowledge Management, and e-Business. -
Sr Consultant / Project Manager – Business & It ConsultancySofttek May 1996 - Nov 2000Mexico City, Mexico* IT Strategies Assessments* Systems Development and Implementation* Strategic Planning* Business Process Reengineering / Redesign
Rodolfo Martinez R. Education Details
-
Business Administration -
Advanced Management Program -
Azzarelo Group, IncBusiness Leadership Program
Frequently Asked Questions about Rodolfo Martinez R.
What company does Rodolfo Martinez R. work for?
Rodolfo Martinez R. works for Hp
What is Rodolfo Martinez R.'s role at the current company?
Rodolfo Martinez R.'s current role is Managed Services Delivery Country Manager – HP Solutions.
What is Rodolfo Martinez R.'s email address?
Rodolfo Martinez R.'s email address is ro****@****msn.com
What schools did Rodolfo Martinez R. attend?
Rodolfo Martinez R. attended Fundación Universidad De Las Américas Puebla, Egade Business School Del Tecnológico De Monterrey, Azzarelo Group, Inc.
Who are Rodolfo Martinez R.'s colleagues?
Rodolfo Martinez R.'s colleagues are Alejandro Vallejo, Amin Mouhib, Bùi Luong, Bill Cassidy, Marie Jibes, Aurelio Palma, Adriana De La Peña.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial