Rodolfo Martinez R.

Rodolfo Martinez R. Email and Phone Number

Managed Services Delivery Country Manager – HP Solutions @ HP
Mexico City, Mexico
Rodolfo Martinez R.'s Location
Mexico City, Mexico, Mexico
Rodolfo Martinez R.'s Contact Details

Rodolfo Martinez R. work email

Rodolfo Martinez R. personal email

n/a
About Rodolfo Martinez R.

A thirty year successful track record defining and implementing Business Strategies, Business Processes Optimization (Reengineering, Redesign and Continuous Improvement) and Information Technologies projects. Recognized for achieving short and long term goals, motivating work force, and as an excellent negotiator.Well developed management skills. Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives.A management professional with a proven record in the following achievements:• Operations Management & Customer Support and Services Delivery.• Defined and implemented business and technological strategies for some of the most important companies in México and Latin America.• Business Processes Reengineering and Optimization of corporate areas such as: Logistics, Supply Chain, Marketing, Sales, Customer Support, Research & Development, and Purchasing & Planning• Led Information Systems Development and Implementation projectsA hands-on information technologies management leader with an excellent working knowledge of BPR (Business Process Reengineering) and IT & Process Audit methodologies. Business oriented - resourceful in problem solving and, better yet, strategic planning to alleviate problems in the first place.

Rodolfo Martinez R.'s Current Company Details
HP
Managed Services Delivery Country Manager – HP Solutions
Mexico City, Mexico
Website:
hp.com
Employees:
148783
Rodolfo Martinez R. Work Experience Details
  • Hp
    Managed Services Delivery Country Manager – Hp Solutions
    Hp
    Mexico City, Mexico
  • Hp
    Customer Service Delivery Sr Manager – Workforce Solutions, Managed Services
    Hp Feb 2022 - Present
    Mexico City, Mexico
    * Responsible for P&L management, budget oversight (USD $6M), and operational metrics.* Transformed Managed Device Services operations within a one-year timeframe, achieving a remarkable 47% reduction in cost/revenue through process automation & redesign, organizational restructuring, and fostering collaborative integration across all business units.* Lead a team dedicated to delivery Personal Systems end-to-end service, enabling the company to provide consistent value to clients and generate recurring revenue streams.
  • Hp
    Operations Sr Manager - Customer Support, Warranty Ops
    Hp Jan 2018 - Jan 2022
    Mexico City Area, Mexico
    * Managed P&L and budget (USD $2M) for the Warranty Segment in Mexico (Computing/Print, Commercial/Consumer).* Revitalized the warranty support area by transforming it into a specialized service delivery group tailored to diverse business segments and product types. Delivered customer-centric solutions, resulting in increased customer satisfaction scores (sNPS / NPS), enhanced operational metrics, and maintained stable total warranty costs.
  • Hp
    Program Manager - Customer Support, Technological Transformation (Parallel Role)
    Hp Dec 2018 - Jan 2020
    Mexico City Area, Mexico
    * Led the HP Corporate Systems platform transformation for LATAM, including ERP (SAP Hanna), CRM (Microsoft Dynamics), and Partner Services Workflow Management (Service Now).
  • Hp
    Operations Manager - Customer Services & Support, Order Ops, Business Intelligence & Quality
    Hp May 2017 - Jan 2018
    Mexico City Area, Mexico
    * Oversaw Warranty & Contractual Services processes for Personal Systems / Print, Commercial / Consumer businesses.* Spearheaded the transformation of the operational information management model, specifically in customer support for Mexico. Successfully implemented Power BI dashboards with real-time data directly sourced from databases, highlighting bottlenecks, critical cases, and all operational KPIs. This model served as the foundation for expansion into LATAM and other regions.
  • Hp
    Program Manager / Chief Of Staff – Customer Support Technology & Processes Infrastructure
    Hp Mar 2006 - May 2017
    Mexico City, Mexico
    * Managed a variety of cost reduction, turnaround time improvement, and process enhancement projects across LATAM.* Oversaw Customer Support systems implementation for the Americas.* POR management, Employee Voice In Action (VIA) plan coordination.
  • Sat - Servicio De Administración Tributaria
    Program Manager – Technological Transformation
    Sat - Servicio De Administración Tributaria Sep 2005 - Mar 2006
    Mexico City, Mexico
    * Implemented an IT Processes Collaboration Model (ITIL).
  • Hp
    Project Manager – Customer Operations It
    Hp Sep 2003 - Aug 2005
    Mexico City, Mexico
    * Led the implementation of Corporate Customer Support strategies, processes, and systems in the LATAM region.
  • Consultoría Estratégica De Tecnología De Información S.A. De C.V. Conseti
    Commercial Director
    Consultoría Estratégica De Tecnología De Información S.A. De C.V. Conseti Apr 2002 - Aug 2003
    ° Define and align the commercial strategies to achieve the company’s goals.
  • Gedas Iberia (Vw Group)
    Sr Consultant / Project Manager – Business & It Consultancy
    Gedas Iberia (Vw Group) Nov 2000 - Mar 2002
    Mexico City, Mexico
    * Defined business strategies for customers in CRM, Marketing, Supply Chain Management, ERP, Knowledge Management, and e-Business.
  • Softtek
    Sr Consultant / Project Manager – Business & It Consultancy
    Softtek May 1996 - Nov 2000
    Mexico City, Mexico
    * IT Strategies Assessments* Systems Development and Implementation* Strategic Planning* Business Process Reengineering / Redesign

Rodolfo Martinez R. Education Details

Frequently Asked Questions about Rodolfo Martinez R.

What company does Rodolfo Martinez R. work for?

Rodolfo Martinez R. works for Hp

What is Rodolfo Martinez R.'s role at the current company?

Rodolfo Martinez R.'s current role is Managed Services Delivery Country Manager – HP Solutions.

What is Rodolfo Martinez R.'s email address?

Rodolfo Martinez R.'s email address is ro****@****msn.com

What schools did Rodolfo Martinez R. attend?

Rodolfo Martinez R. attended Fundación Universidad De Las Américas Puebla, Egade Business School Del Tecnológico De Monterrey, Azzarelo Group, Inc.

Who are Rodolfo Martinez R.'s colleagues?

Rodolfo Martinez R.'s colleagues are Alejandro Vallejo, Amin Mouhib, Bùi Luong, Bill Cassidy, Marie Jibes, Aurelio Palma, Adriana De La Peña.

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