Reporting to the Executive Product Development Manager, responsible for the strategic leadership of the Parts and Service departments, including performance management, quality in the national territory, representing the Caterpillar and AGCO brands. Managed a team of 25 consultants. - Manage the Service Excellence Program initiatives to meet Caterpillar's global strategy (Services Growth), achieving the maximum score in the defined categories. - Leading the team of consultants in the development and implementation of projects to support the group's growth by increasing efficiency and profitability, generating profits of more than R$50 million/year. - Sponsor of the Remote Maintenance service initiative to reduce customer service time and machine downtime, using satellite and cellular technologies, which increased technician productivity by 300%, enabling differentiated product support for customers. - Responsible for guaranteeing the execution of Group and manufacturer procedures, ensuring compliance and reducing losses in internal processes and product warranties. - Managed the implementation of new technologies for customer service, implementing the automation of stages and the digitalization of the end-to-end process, creating added value for the customer. - Implementing tools to forecast administrative and operational capacity in operations to meet strategic planning, maximizing the profitability of business units. - Visiting customers to monitor service and identify new business opportunities. - Achieved a team score of over 87% on the Employee Engagement Survey (above the company average)

Reporting to the Executive Product Development Manager, responsible for change management, planning and implementation of projects to optimize business unit results. Lead multidisciplinary teams. - Process management and consulting in parts and service operations using Six Sigma methodology. - Leader and manager of the development and operations team for product support in the implementation of the Full SAP project.

Reporting to the Mining Executive Director, responsible for the implementation of the Mining Business Unit's strategic planning and sales in the Minas Gerais, Centro and Carajás regions. - Manage the Business Unit's strategic plan with the Product Managers to achieve the goals set and implement projects to increase participation in the customer's production chain.