Rodolfo Murillo Email & Phone Number

Costa Rica

Costa Rica

- Delivering and developing Portuguese lessons for groups of up to 10 students, reviewing assessments and providing coaching and guidance on aspects pertaining language learning: grammar, syntax, pronunciation, cultural context, register.

Manage multiple software release projects for Casino Systems R&D at IGT

Costa Rica

Manage Training Development projects for Customer Support Services (CSS) organizations, for teams supporting Azure, by combining PMBoK Best Practices and the ADDIE Model for Instructional Responsibilities include gathering requirements, agreeing on scope for the training and acting as the bridge between Customer Support Services and Instructional.

Costa Rica

- Developed and delivered end-user and administrator training for Citrix services, in webinar or live workshop formats, based on the ADDIE model. - Onboarded new Citrix customers and managed their journey with Citrix products to help them bring value to their organizations through the adoption of Citrix solutions. - Reviewing KPIs to identify potential.

Costa Rica

- Implemented a vendor solution for idea management and continuous improvement based on Kaizen methodologies. - Managed a team of senior customer experience analysts, closed feedback loops with product and service owners. - Re-designed feedback surveys and developed key performance indicators for customer experience.

Heredia, Costa Rica

- Managed a team of 3 analysts, directly responsible for continuous improvement programs and specific KPIs related to Customer Experience. - Managed a portfolio of projects stemming from Continuous improvement initiatives and new feature/offering launches. - Developed training and documentation for new product and service offerings.- Performed needs and.

Heredia, Costa Rica

Responsible for the onboarding, performance, development and experience of a team of up to 70 Customer Service Associates, with various specialty skills and channels, and 4 team leads. Operational KPI reporting and analysis, for Business team meeetings. Created and developed a new team of Resolution Specialistis to handle escalations. Created and.

a liaison between carriers, Amazon Transportation Managers and Customer Service. Establish policies and communication channels between these organizations, driving new projects and improvement initiatives for internal and external processes with direct impact on the Customer and the business relationship between Amazon and its vendors. Operational.

Costa Rica

Managed the performance and development of a team of 8 Kindle technical support specialists. Created and maintained reports and communications for KPI visibility at individual and team levels.Developed training materials for industry-specific terminology and processes.Delivered training/coaching sessions on various topics related to the operation.

Heredia, Costa Rica

Translated course material (2 textbooks) based on IATA Perishable Goods Regulations and Instructors Course for training purposes and developed the training material for certified IATA trainings.

Provided technical support to Brazilian customers.

Costa Rica

Redesign the database for an online casino with over 1,000,000 million monthly transactions, fromvarious database servers and management systems to a single, unified schema.

Bachelor’S Degree, Computer Science

Completed 4 full semesters of an 8 semester Bachelor's Degree program.

Master’S Degree, Language Interpretation And Translation

Pending final graduation project. All courses have been completed.

Bachelor’S Degree, Physics

Completed 4 full semesters of an 8 semester Bachelor's Degree program.

Bachelor'S Degree, Economics

Activities and Societies: Vice-president of the Economics Student Association, 2008-2009, and student representative for the Faculty of.

Education record