Rodolfo Pedone Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Londra, Regno Unito

Greet all hospitality and catering staff, ensure all 2000 plus hospitality and catering staff are signed in efficiently, offer directions and assistance to any hospitality and catering staff who require this, be part of a trouble shooting multi skilled team who can offer support during different events.

London, United Kingdom

London, United Kingdom

• Responsible for the smooth operation of the Front Office team as well as the hotel. ◦ Managing a team of 20+ staff. ◦ Ensuring that the Front Office team provide an efficient and effective service to all guests complying with company brand standards and audit controls. ◦ Assisting in monitoring the Front Office teams performance and coaching for their personal development. ◦ Guaranteeing that all health, safety and food hygiene procedures are adhered to. ◦ Ensuring that guests are completely satisfied at every stage of their stay, from check­in to check­out and liaise with all departments where necessary. ◦ Producing reports and monitoring the results.

London, United Kingdom

Managing a team of 14 employees. Recruiting, managing, training and developing the team.Scheduling the team, supervising workload during shifts and evaluating their job performance.Developing activities in order to build a relationship with frequent and VIP guests.Preparing monthly reports with KPIs, ensuring the quantitative and qualitative targets are met.Ensuring that the Front Office team provide an efficient and effective service to all guests complying with company brand standards and audit controls. Assisting in monitoring the Front Office teams performance and coaching for their personal development. Ensuring that guests are completely satisfied at every stage of their stay, from check-in to check-out and liaise with all departments where necessary. Ensuring all the team is trained to provide excellent guest service as well as fully conservant with hotel policies, standards, and health & safety procedures. Dealing directly with guests on a daily basis, providing help, assisting with requests, resolving problems and complaints to ensure an outstanding experience. Maximizing room revenue and occupancy by reviewing status daily, analyzing rate variance, monitoring credit report and maintaining close observation of daily house count. Assisting the General Manager with other daily administrative duties.

Londra, Regno Unito

Managing and coordinating the night team and link with the Front Office Manager and Operation Manager

Londra, Regno Unito

Organizational and administration skills, responsible for the night team training and development, team management. Welcoming late arrival and early departure, closing daily operations, producing and checking daily reports, Food and Beverage preparation and service.

Londra, Regno Unito

Welcoming late arrival and early departure, closing daily operations, producing and checking daily reports, Food and Beverage preparation and service.

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Front Office and Back Office

Front Office