Carlos Rodolfo Rivera Gonzalez

Carlos Rodolfo Rivera Gonzalez Email and Phone Number

Support Engineer @ Zahoree, formerly Infolink-exp
Carlos Rodolfo Rivera Gonzalez's Location
Mexico, Mexico
About Carlos Rodolfo Rivera Gonzalez

Hi, I'm Rodolfo, also known as Rudy. From a young age, my interest in technology sparked a passion that guided my career choices. However, life took an unexpected turn, leading me to explore diverse professional avenues. Along this journey, I discovered my talent for customer support, sales, and administrative roles, which I wholeheartedly embraced and excelled in.Notably, I had the incredible opportunity to work as a TV host on a tech show, where I had the privilege of sharing my knowledge and enthusiasm with viewers. Being in front of the camera allowed me to engage with a wide audience and create an impact in the tech community. It was an exhilarating experience that fueled my passion for technology even further.Additionally, I had the pleasure of making regular appearances on a radio show, where I discussed the latest developments and trends in the ever-evolving tech world. This platform gave me the chance to connect with listeners, share insights, and foster engaging discussions.More recently, I embarked on a new venture by co-hosting a podcast about pop culture with some close friends. This project allows us to dive into fascinating topics, explore different perspectives, and have entertaining conversations that resonate with our audience.With strong written and oral communication skills (Spanish AFL/English TOEIC C1) I am adept at conveying ideas effectively. I possess excellent problem-solving abilities, an analytical mindset, and an unwavering attention to detail. Embracing a company-first mentality, I prioritize customer satisfaction and strive to provide solutions that meet their needs. Collaboration comes naturally to me, and I thrive in team-oriented environments.Drawing from my background in IT help-desk support, I have developed the ability to quickly adapt to any software that comes my way. My analytical skills and ability to perform under pressure have earned me a reputation as a skilled administrator.In summary, my journey has taken me from a deep love for technology to unexpected yet fulfilling opportunities in customer support, sales, and administration. Having had the privilege of being a TV host on a tech show in the past, I now channel my expertise through appearances on a radio show and a podcast about pop culture. With a passion for communication, problem-solving, and a dedication to excellence, I am ready to conquer new horizons in the ever-evolving world of technology.

Carlos Rodolfo Rivera Gonzalez's Current Company Details
Zahoree, formerly Infolink-exp

Zahoree, Formerly Infolink-Exp

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Support Engineer
Carlos Rodolfo Rivera Gonzalez Work Experience Details
  • Zahoree, Formerly Infolink-Exp
    Support Engineer
    Zahoree, Formerly Infolink-Exp Jan 2022 - Present
    Ciudad Juárez, Chihuahua, Mexico
    Facilitated weekly team meetings to discuss case progress and offer interdisciplinary support Trained our small team of customer service representatives, resulting in a 38% increase in customer support efficiency Provide technical assistance and troubleshooting support to customers via phone, email. Investigate and diagnose technical issues with GridConnect's networking products. Maintain in-depth knowledge of GridConnect's networking solutions and assist customers… Show more Facilitated weekly team meetings to discuss case progress and offer interdisciplinary support Trained our small team of customer service representatives, resulting in a 38% increase in customer support efficiency Provide technical assistance and troubleshooting support to customers via phone, email. Investigate and diagnose technical issues with GridConnect's networking products. Maintain in-depth knowledge of GridConnect's networking solutions and assist customers with product inquiries. Contribute to the creation of support documentation and conduct customer training sessions. Written articles for customers to read on our Help Center on zendesk. Escalate complex issues to internal teams and collaborate to resolve them effectively. Advocate for customers by providing feedback and insights to inform product development decisions. Investigate and resolve technical issues with Wayne Water Systems' cloud infrastructure. Assist customers with cloud service inquiries and troubleshooting. Show less
  • Luntec Soluciones Tecnologicas
    Technology Consultant
    Luntec Soluciones Tecnologicas Dec 2008 - Present
    Ciudad Juarez
    PBX Installation and Maintenance (Asterisk, Trixbox) Windows Desktop SupportHardware Maintenance and InstallationTech AdvisorCSM ManagementNetwork Installations (LAN, WAN, PAN, VPN, PROXY)
  • Conduent
    Global Workforce Analyst
    Conduent Sep 2012 - Jul 2015
    Ciudad Juárez, Chihuahua
    Strategize, develop, and uphold scorecards and dashboards to track key performance indicators. Conduct meticulous data analysis, pinpoint inaccuracies, and ensure precise data processing. Architect, sustain, and circulate routine and ad hoc reports to stakeholders. Innovate by crafting macros and refining database design to enhance accuracy and drive procedural efficiencies. Construct data analysis models to monitor operational performance trends, facilitating the… Show more Strategize, develop, and uphold scorecards and dashboards to track key performance indicators. Conduct meticulous data analysis, pinpoint inaccuracies, and ensure precise data processing. Architect, sustain, and circulate routine and ad hoc reports to stakeholders. Innovate by crafting macros and refining database design to enhance accuracy and drive procedural efficiencies. Construct data analysis models to monitor operational performance trends, facilitating the identification of processing defects at their core, and formulating actionable recommendations to mitigate negative trends. Uphold data integrity, spearhead system change testing, adeptly craft reports, and scrutinize data flow to unearth avenues for process enhancement, while meticulously maintaining system documentation. Show less
  • Bipgas
    Web Developer
    Bipgas Feb 2012 - Aug 2012
    Ciudad Juárez, Chihuahua
    Spearheaded the establishment of an in-house marketing and design division at BipGas/Grupo Zaragoza's new phase, entrusted with the development of websites across all business ventures. Orchestrated the creation of a dynamic website for the Non-Profit Organization, complete with a user-friendly backend interface enabling independent content updates. Provided adept assistance in simple design tasks as required, ensuring consistency and quality across all digital assets.… Show more Spearheaded the establishment of an in-house marketing and design division at BipGas/Grupo Zaragoza's new phase, entrusted with the development of websites across all business ventures. Orchestrated the creation of a dynamic website for the Non-Profit Organization, complete with a user-friendly backend interface enabling independent content updates. Provided adept assistance in simple design tasks as required, ensuring consistency and quality across all digital assets. Offered comprehensive technical support and conducted thorough tech assessments for both the Marketing and Management teams, ensuring seamless integration of technology into their strategic endeavors. Show less
  • Aeromexico
    Customer Service Supervisor
    Aeromexico Aug 2011 - Jan 2012
    Ciudad Juarez, Chihuahua
    Supervised 26 customer support agents on any given day and schedule also 5 sales agents.Did daily sale reports, creating deposit slips for banking.Coordinating work teams and schedules according to flight necessities.Handled escalated customer service issues with on the spot problem resolution.
  • Cummins México
    Human Resource Analyst
    Cummins México Jun 2009 - May 2011
    Ciudad Juárez, Chihuahua
    Responsible for updating employee databases, such as employee monthly evaluations to control and determine professional growth and compensations.Supply management, responsible for delivering uniforms to the whole plant as part of compensation.Handled incoming calls for vendor inquiries and resolved invoice discrepancies.Assisted in the interim and year-end audit.Matched invoices with purchase orders and verify payment terms.Verified, sorted, coded, processed and assembled… Show more Responsible for updating employee databases, such as employee monthly evaluations to control and determine professional growth and compensations.Supply management, responsible for delivering uniforms to the whole plant as part of compensation.Handled incoming calls for vendor inquiries and resolved invoice discrepancies.Assisted in the interim and year-end audit.Matched invoices with purchase orders and verify payment terms.Verified, sorted, coded, processed and assembled invoices in Oracle for manager approval. Show less
  • Alma, Aerolíneas Mesoamericanas
    Local Airline Manager
    Alma, Aerolíneas Mesoamericanas Jan 2007 - Nov 2008
    Ciudad Juárez, Chihuahua, Mexico
    I was responsible coordinating more than 29 on-ground airline operations, usually more than 2 operations simultaneously while managing in-house employees and also a third party service provider ones, making it around 20+ employees under my management.Managing good relationships with Federal Law and keeping policy compliance, such as airline security and safety.Managed airport ticket sales and coordinated business to business sales.

Carlos Rodolfo Rivera Gonzalez Education Details

  • Centro Cultural Universitario
    Centro Cultural Universitario
    Licenciatura En Sistemas Digitales

Frequently Asked Questions about Carlos Rodolfo Rivera Gonzalez

What company does Carlos Rodolfo Rivera Gonzalez work for?

Carlos Rodolfo Rivera Gonzalez works for Zahoree, Formerly Infolink-Exp

What is Carlos Rodolfo Rivera Gonzalez's role at the current company?

Carlos Rodolfo Rivera Gonzalez's current role is Support Engineer.

What schools did Carlos Rodolfo Rivera Gonzalez attend?

Carlos Rodolfo Rivera Gonzalez attended Centro Cultural Universitario.

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