Rodolfo Ruela Cangussu Email & Phone Number

Belo Horizonte, Mg, Br

• Conduct employee interviews in English, assisting with recruitment, screening, hiring, and onboarding in partnership with team managers, including developing candidate interviews. • Evaluate interviews of international applicants’ English skills in responding to verbal prompts, completing each evaluation within 24 hours of having the interview. • Recommend and resolve issues by using judgment consistent with EstrelaBet values, policies, practices, standards, procedures, and regulations. • Contribute to a culture of transparency, consistency, integrity, and respect by demonstrating high ethical standards and serving as an ombudsperson and staff liaison.

• Build a world-class growth organization across lifecycle, acquisition, product growth, design, analytics, and engineering. • Allocate marketing budget into different digital marketing channels (social media, search, content, influencer, email marketing, etc) in a cost-efficient way.• Continuously test new user acquisition activities to find new profitable growth opportunities while managing Conversational English classes.• Work in conjunction with users to ensure appropriate levels of training aides, and materials that support the program curriculum and learning objectives. • Advise students on academic performance and program progression, evaluating program-specific outcomes, and implementing improvement strategies as needed. • Use student performance data derived from teacher-created and standardized assessments to drive instructional decisions. • Master knowledge of specific subject areas, adapting lesson plans as needed to address different learning levels. • Design and implement high-quality individualized/small group plans that effectively address student strengths and needs with clear learning goals and performance criteria.

Belo Horizonte Area, Brazil

• Designed usable, accessible, and engaging experiences for the industry. • Owned and made design decisions based on a thorough understanding of contemporary user-centered design principles. • Led teams to a high-performing level by recognizing areas of strength and continuous improvement. • Collaborated with business partners and investors by building upon their vision using sound Product Design principles. • Deeply understood and solved complex problems for many different types of users, while working closely with PMs, engineers, and cross-disciplinary team members across the company to design features from concept to launch. • Designed simple, easy-to-use experiences and interfaces that met product objectives.

Belo Horizonte Area, Brazil

• Planned, prepared, and delivered lesson plans and instructional materials that facilitated active learning. • Scheduled, and facilitated educational curriculum in compliance with federal, state, and agency requirements. • Instructed and monitored students in the use of learning materials and equipment, while establishing and communicating clear objectives for all learning activities• Prepared classroom for class activities, and provided a variety of learning materials and resources for use in educational activities. • Effectively utilized relevant technology to support and differentiate instruction, while ensuring discipline in accordance with the rules and disciplinary systems of the program. • Ensured a high-quality learning experience; planned and implemented learning tasks with purpose and innovation. • Designed structured lessons and activities with a focus on student engagement and critical thinking. • Curated and designed resources and incorporated instructional technologies aligned with learning outcomes. • Provided timely and relevant feedback to students and parents; entered grades into the school learning management/student information systems weekly. • Acted as a Project advisor during the National Entrepreneur Fair (FNE), where startup projects are presented as an important part of the student's development process, improving with hands-on work skills once learned in class, such as leadership, teamwork, decision-making, proactivity, and entrepreneur spirit.

Belo Horizonte Area, Brazil

• Developed and executed communications strategies supporting our key human resources programs• Leveraged communications to convey messages to inform, motivate, and recognize global audiencesManages key communications vehicles, calendars, and analytics for the School of Design's Communications Advisory. • Lived the routine of an educational unit with more than 1.200 students enrolled, taking part in most of the processes, activities, and research & extension projects. • Maintained strong relationships with stakeholders to support effective communications and provided counsel to ensure effective communication to employees and students. • Analyzed effectiveness of communications efforts, and improves communications processes. • Demonstrated strong skills to shape messages, create and activate communication channels, develop strategic communication plans, and provide insights and information at both the strategic and tactical levels. • Handled the creation and implementation of multiple forms of internal strategic communication activities, programs, and content.

Belo Horizonte Area, Brazil

I've participated in the implementation of integrated communication actions responding to the urgent demands of the School of Design. The project helped creating and supplying content for newsletter, e-mails, printed campaigns, news agenda, and website and social networks upgrade.

Belo Horizonte Area, Brazil

• Promptly answered telephone calls and communicated relevant account information to managers and departments.• Distributed memos, contracts, resumes, room requests, and amenities to relevant departments.• Politely and professionally conversed with clients and responded to all inquiries, both in English and Portuguese. • File and organize copies of contracts and correspondence ensuring records were up to date.• Assured strategic planning, sales, and marketing strategies on hotel services (daily rate packages, events room, and restaurant) mostly B2B.

Eugene, Oregon Area

• Prepared all specialty coffee and tea drinks to the specified standards; providing guests with professional, friendly, and timely service;• Maintained the cleanliness of the coffee equipment, counter, and prep; participating in ongoing service training of standards;• Ensured all mise en place was ready for each shift: providing a weekly inventory of coffee, tea, and beverages;• Responsible for polishing silverware/glassware.• Performed additional duties as assigned that may be outside of the normal scope of duties based on business needs.• Captured all sales according to company guidelines, including responsibility for the cash drawer; • Accounted for all cash and secured money drops according to company policy; • Observed Health Department guidelines for food handling and sanitation so that guests and employees would not be at risk of cross-contamination, especially focusing on cleaning and sanitizing sinks, sideboards, and refrigerators clean and sanitized;• Dated and rotated food on a daily basis;• Followed all company safety and security policies and procedures, including reporting accidents, injuries, and unsafe work conditions to management;• Assured cashier position, directly dealing with customers from one of the biggest universities on the U.S. West Coast. Holder of a Social Security number.

Belo Horizonte, Minas Gerais, Brasil

• Promoted awareness and use of Jomadi's products and services to prospective employer groups, unions, municipalities, school districts and government entities.• Planned, organized and carried-out presentations and group events for clients.• Built sales pipeline through cold calling, email, and social media.• Reached out to customer leads through cold calling and marketing campaigns• Strived to meet planned sales goals and objects by: contacting potential customers, identifying customer's needs, persuading use of the products and services through knowledgeable use of comparisons and contrasts with other providers, closing the sale, and providing after-sales service.• Coordinated sales related efforts between, team members, other departments, client healthcare organizations and the rehabilitation operations.• Maintained related records.• Operated under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.

Material And Product Studies, Product Design

Brazilian Scientific Mobility Program | Fulbright Scholarship

Bachelor'S Degree, Industrial And Product Design