Rodolfo Vilchez Email & Phone Number

Lima, Perú

Responsable de la Unidad - SOC/NOC a cargo de los servicios de Post Venta transversal dirigiendo un equipo de 30 personas. Atención de +60 clientes en sectores financieros, telecomunicaciones, servicios, industrial y gobierno.• Implementación y Gestión de los Servicios Gestionados de Seguridad y Red (SOC y NOC) organizando el Monitoreo, Gestión de Incidentes y Amenazas de Ciberseguridad y Red. Líder del CSIRT EDATA.• Colaboración en la elaboración de ofertas técnicas y comerciales de servicios gestionados y seguridad.• Gestión de los Acuerdo de Servicios (SLA). Atención de soporte técnico, reportes y mantenimiento.

Lima, Perú

Gerente de Operaciones a cargo de Implementación, Mesa de Servicios y Post Venta (SOC/NOC) dirigiendo un equipo de 40 personas.•Implementación Técnica de Proyectos entre las diferentes unidades de negocio (> 80)•Gestión de Incidentes y Requerimientos de soporte técnico, reportes y mantenimiento (Crecimiento >300%).•Servicios Gestionados – SOC/NOC (Security and Network Ops Center) - Monitoreo y Gestión de Amenazas.•Colaboración en la elaboración de ofertas técnicas y comerciales de servicios gestionados.

Lima, Perú

Generación de la oferta comercial de servicios post venta y participación en la elaboración de las ofertas comerciales •Participar en la elaboración del modelo de servicios gestionados (oferta técnica y comercial)•Elaborar ofertas técnicas y comerciales de servicios gestionados (SOC/NOC)

Lima, Perú

Gerente de Proyectos a cargo de la cartera de proyectos en diferentes industrias atendiendo a canales de distribución como Telefónica del Perú y otros en la implementación de Proyectos de Redes LTE privado (Radio Troncalizado y Datos), Comunicaciones Unificadas (voz, video y colaboración), Data Networking, DWM y Datacenter.

Lima Province, Peru

Sites Infrastructure and technology operation and maintenance leading a nationwide team of 20 engineers and many contractors. Security and Safety committee member. Report to O&M Sites and Access Network manager.• Base Station availability > 95% in the Perú North region during 2017 Niño Phenomenon developing a preventive planning, corrective actions and keeping an engage team during the emergency. Internal Award earned.• 100% additional costs reduction in batteries reinstallations for recurrent stole base stations in 2017 by implementing a mechanical security system with an early robbery alert• Organize work load and 15% extra hours reduction by transforming incident management process, moving tier 1 and 2 activities to the NOC without impacting network availability, optimizing technical resources and improving the work environment.• Speed up preventive and corrective maintenance processes introducing work force management tool Officetrack reducing information delivery time of 45 to 1 day, improving decision making and field resource availability• Projected 13% three years savings in maintenance costs, US$ 0.6M, implementing the first stage of the Integrated Energy, HVAC & facilities management system automating some maintenance activities. • O&M Sites operational model transformation by implementing the Excellence Operational Model and Master Operations Plan, achieving 100% audits for critical sites leveraging service availability and avoiding penalties.

Peru

Sites, Datacenters and access transmission technology and infrastructure operation and maintenance. Access Network Quality. Security and Safety committee member. Report to the Network Vice-president. Leading a nationwide team of 54 engineers and many contractors.• Keep 98% network availability in a 300% infrastructure expansion environment by:o Organizing and integrating all critical costs, maintenance and inventory processes.o Develop an Operations WEB Portal to centralize and manage the operations information.o Develop the first Network Inventory portal version allowing a more preventive maintenance approacho SNMP Castlerock Management System Implementation reducing 100% incidents in critical infrastructureo Effective leadership keeping team motivated and engage with the objectives and functions• Energy expenses savings >US$1MM in 2016 by sizing properly telecom equipment and infrastructure and shutting down equipment out of service.

Lima,Perú

A Fortune 500 provider of wireless telecommunications services operating primarily in Latin America, with 11million subscribers, 14K employees and $6 billion in revenues in 2012. The markets in which it operates are Brazil, Mexico, Argentina, Peru and Chile.Core, transport aggregation and platforms Operation and Maintenance leader. Report to the CTO, leading a 40-people team and several locals and international network support providers.• Improve network availability implementing network analysis equipment to facilitate fault identification and problem anticipation• Power consumption and operative costs annual savings > US$ 30K in datacenters by optimizing spaces, equipment and services applying a 5Ss methodology.

Lima,Perú

Project and Vendor Management team leadership. Report to the Chief Technology Officer, leading a 12 people team inhouse and contract management Nokia Siemens outsourcing services in Perú.• 120 sites building and Implementation on time achieving a 100% of the regulatory coverage commitments signed in the concession contract for the 1900MHz band usage avoiding company contingencies of use by: o Excellent coordination between planning and project area for the technical solutions and budgeto Hiring 3 contractors for construction and power lines for 10 different country regions o Dedicated equipment implementation project management for electronics, power and mechanical until OAo Develop and execute transmission contingency plans for isolated regions• Leading the In-Sourcing transformation process keeping 100% network operations by:o Accurate project planning setting proper times and successful criteria for each working groupo Key Human Resources transfer process coordination to the in-side operationo Operational contracts transfer and financial closing for local and foreign providers• Fiber Optic Ring construction between main technical facilities MSOs achieving a 100% bandwidth and redundancy technical requirements for the Telecom and IT networks.

Lima , Peru

3G-UMTS Operations and Maintenance team leadership. Report to the Network Operations Manager leading 2 local supervisors and Nokia Siemens outsourcing resources. • Facilitate first office application NII launch of the two-way radio over 3G network solution (HPPTT) to the investors market on September 2009 as Engineering implementation project leader in Lima by:o Datacenter Infrastructure and technical solution platforms implementation (US$ 3MM)o Coordination and integration than >10 technology local and international providerso Take part of functionality tests in providers headquarters laboratories abroad and Perúo Coordination with IT for billing and customer service platforms

Lima,Perú

Data Core and Operations Center(OSS) implementation team leadership. Report to main stakeholders as Engineering VP, Network Operations Manager and NII leading an 8-person team.• 100% accomplishment of Datacenter Implementation for the new 3G Network by:o Solution planning and design, approved by NII and Pyramid consulting. o Planning, technical specifications development and execution of > 10 RFPs for more than US$5Mo Program Management 10 projects of infrastructure including construction, electrical, HVAC and telecomo Reporting to the local project management team and headquarters• 100% accomplishment of 3G Datacore and OSS network implementation with business platforms integration by:o Leading the internal core implementation team and network provider implementation teamso Coordination with IT and commercial project areas to fulfill business needs for network configuration

Lima,Perú

Lead Network Access and OSS Operations and Maintenance team. Responsible for fault and change management process, develop and execute the preventive and corrective maintenance plan with our major service providers to improve network quality and availability.Responsible for the planning, engineering and project execution. Area budget elaboration and presentation to corporate management. Lead the budget execution with excellent results reaching year target performing technology migration and capacity expansion to ensure network performance with low customer impact.

Lima,Perú

Network Monitoring and fault management problem resolution (Level 1-3). Execute Operations and Maintenance routines and plan suggestion for Network Access and OSS Systems. Quality Reports and network capacity analysis for planning expansion and technological changes. Project Engineer overseeing all the change management process to execute activities without network and customer impacts.

PBXs Installation and Configuration, Voicemail systems, IVR and Microwave links.Call Center Planning, engineering and installation including call supervising software CMS and CTI for call center agent monitoring and call control. Successful implementations in the main Lima electrical distribution companies Edelnor and Luz del Sur.

Master Of Business Administration (Mba)

Management And Human Resources Program

Project Management (Pmi) And Quality Management

Electronic Engineer

Graduate