Working for one of the leading players in digital care to expand a business area to the European market.Key responsibilities and achievements: The work consists of a market analysis and a competition analysis. Communication with local national medical authorities and lawyers to understand, interpret and see how the Swedish model can be implemented abroad.Challenges: Getting authorities, who are unfamiliar with digital care, to understand and accept our business model. In addition, regulation is not up to date and doctors may be skeptical of new technologies.

Haglunds Bygg niches in constructing chain businesses. I was the sole executive reporting directly to the CEO, responsible for the company's overall operations.Key Responsibilities and Achievements: Business Development: Expanded market reach through new services like project management and CO2 impact calculation. Diversified client base to include municipalities and other relevant organizations. Operations Management: Overseen company operations, including project review meetings, client meetings, and production processes. Procurement and Contract Management: Reviewed and restructured contracts to ensure clear responsibilities, expectations, and compliance with suppliers, clients, subcontractors, and employees. Financial Management: Maintained control over project budgets, invoicing, and liquidity budgets, company budget management. Implemented cost-reduction measures. Quality, Environment, Health, and Safety (QESH): Developed and implemented a management system, including routines and processes to ensure QESH compliance. IT: led ERP and occupational health system implementation, streamlining operations and improving workplace plus IT support. Human Resources: Managed all HR functions, including recruitment, routines, training, salary, performance reviews, employee appraisals, redundancy, and union negotiations. Office Management: Managed office operations, ensuring a well-maintained facility and excellent customer service. Streamlined administrative tasks, coordinated office events, and fostered a positive work environment.Results: Within 3 years, we expanded our team from 23 to 40 employees, implemented a new job leveling system that provided employees with opportunities for career advancement. Increased the turnover from 43 to 101 million kr. Challenges: Managed geographically dispersed team. Implemented continuous improvement and fostered effective communication.

Bureau Veritas is a global leader in certification, verifies organizations' compliance with standards. I played a pivotal role in optimizing operational efficiency and driving growth through resource planning and IT support. Key Responsibilities and Achievements: Resource Planning: Optimized resource allocation for certification audits to ensure efficient and effective project execution. Process Improvement: Implemented Plan-Do-Check-Act method and Process Communication Model to continuously enhance planning processes and increase margins. System Development: Created a system for planners to manage key account manager tasks, including aspects of business development. ERP Expertise: Served as the local ERP expert, providing training, troubleshooting, and liaising with the global head office.Results: The Swedish planning department, which had previously been ranked among the bottom 10, consistently achieved top five global rankings for KPI planning horizon.Challenges: Ensured data accuracy and consistency for efficient supply chain operations and reliable planning. Coordinated teams for smooth operations.

In addition to being Key Account Project Manager, I built a new sales structure to enhance customer retention and drive growth.Key Responsibilities and Achievements: Implementation of a Sales Structure to approach and manage key accounts, improving customer retention and sales performance. Utilized Agile Methodology to prioritize and analyze global prospects, ensuring efficient and effective sales efforts. Conducted in-depth customer analysis using ERP data to identify profitability, sales potential, and opportunities for cross-selling. Optimize supply chain processes through analysis, application, and integration of new methodologies.Results: Reduced Attrition Rate from 17% to 8% through effective sales team productivity and customer relationship building.Challenges: Developed an adaptable sales structure that was adaptable to diverse customer needs and could be effectively utilized across all departments.

As Key Account Manager, I generated new sales and developed business with both new and existing clients.Key Responsibilities and Achievements: Successfully managed projects from inception to completion, overseeing sales processes, project planning, and execution. Collaborated effectively with global teams to deliver IPO-related certifications, demonstrating strong cross-cultural adaptability. Established strong client relationships through excellent service, needs understanding, and issue resolution.Results: Improved synergy and workflow between stakeholders in a satisfactory and efficient manner. Increased turnover on my accounts by up to 50%.Challenges: Understand and communicate client needs effectively. Manage global projects in diverse cultural environments, especially China. Negotiate contracts when the French Head Office was involved in the Swedish market.

Turnils was a leading distributor of components for custom window coverings to fabricators across the world. Turnils has been bought by Hunter Douglas. I was doing after sales and support for the French speaking market.Key Responsibilities and Achievements: Provided comprehensive product information, managed orders, handled complaints, and ensured customer satisfaction. Analyzed customer issues and proposed solutions to improve efficiency and reduce errors. Managed customer communications and operations for France, Belgium, and North Africa. Customs clearance. Monitored inventory levels, prioritized backorders, and optimized logistics processes.Results: Streamlined processes, reduced handling time, improved customer satisfaction, optimized inventory.Challenges: Transition Management: Successfully navigated the transition to Hunter Douglas, addressing customer and colleague concerns.

FlexLink, a leading manufacturer of conveyor systems. For this first job in Sweden, I was hourly employed to report issues.Key Responsibilities and Achievements: Ensured timely deliveries and resolved logistical issues. Analyzed and reported problems to maintain smooth operations. Fostered strong relationships with transport companies.Results: Successfully addressed logistical challenges, reducing the need for ongoing coordination.Challenges: Proactively addressed logistical issues to minimize disruptions. Resolved conflicts with transport companies.

Woodex, acquired since then by Kaliwood, was a landscaping company specializing in wooden outdoor spaces in Belgium. I started to work there as student as process facilitator and continued later with as a regular employee as Business Coordinator.Analysing the performance of the Managing Director and employees : profitability and capacity to evolve.Customer Portfolio Analysis : Calculation of performance by product and by customer plus finding out their needs.Designing a marketing program : Translating technical sheets (English-French), creation of commercial material, creation of a catalog plus implementing training to the clients.Developing a managing program for cost and selling prices of products.Time and workforce management : Assisting management in running the working time of employees in order to maximize efficiency of the employees.Results: Reduced employee absences and absenteeism through safety program implementation. Successfully identified and trained a suitable replacement for the Managing Director.Challenges: Persuaded management to implement the proposed changes.

Woodex used to do landscaping of wooden outdoor spaces. It has been bought by Kaliwood.Creating a cost control program: manufacturing costs and product profitability and production of the inventory.Analysis of the turnover and sales forecast for 2009.Development of a safety program: simplification of safety booklets for an easy comprehension by the carpenters. It has decreased the days absence of 26 employees from 2007 to 2009: 280 → 115 → 0.

Empik used to be a company selling electronic and books.Reorganization of inventories: Reorganization of the classification system of the inventory to save time for 60 storekeepers during Christmas rush.

Woodex used to do landscaping of wooden outdoor spaces. It has been bought by Kaliwood.Product development: Verification of customer needs.Rationalization of Work: Analysis of carpenters: method of work and profitability, finding solutions to improve manufacturing processes.