Rodolphe Combes Email & Phone Number

Marbella Area, Spain

I am currently coordinating daily operations and ongoing business development for the various businesses under the La Sala banner - La Sala Puerto Banus, La Sala by the Sala, Oak Garden & Grill, - with key responsibilities including:• Enhancing and refining the target operating model (TOM) in line with overall brand identify• Providing visible leadership and support to staff at each location• Ensuring staff understand their responsibilities and the service standards of the La Sala brand• Contributing to senior decision making and implementing a cohesive and profitable growth strategy• Developing and implementing new service, marketing, HR, stock management and supply processes• Tailoring processes to the target market and financial targets of each business• Analysing the P&L to assess potential sales and pro-actively identify potential cost control measures• Remaining aware of market trends to ensure La Sala stays at the forefront of high class hospitality

Glasgow, United Kingdom

• Led operational management and development as WEST Brewery diversified its service offerings• Defined and implemented a TOM and working structure in line with brand identify and objectives• Led the management and growth of the newly opened WEST on the Corner• Worked with the management team to assess the critical aspects of the business’s future growth• Established clear channels of communication between management and each department• Refined each operational process to minimise costs and maximise profit margins• Re-defined job specifications to maximise productivity and efficiency in line with the TOM• Monitored each business function and reviewed process changes to ensure operational performance• Utilised a strong network of contacts to secure new staff and cost effective supply contracts

Glasgow, United Kingdom

• Responsible for developing revenue streams for the G1 Group’s centrepiece establishment • Identified development opportunities both internally and externally• Optimised business processes and implement innovative and brand led marketing strategies• Oversaw the development of venues with the potential to succeed within the G1 frameworkKey Achievements:✔ Won the Best New Venue in the UK award at the 2013 Publican Awards✔ Won the Most Stylish Venue award at the 2012 Scottish Style Awards✔ Won Gold Status at the 2012 Investors in People Awards ✔ Exceeded target in total accumulative sales for the business area in 2013/14 ✔ Pivotal in the club’s re-launch as a multi-operational venue that caters to a broader customer base ✔ Generated an above target net profit in the first year following the re-launch✔ Personally requested to take over the management of Arta✔ Spearheaded the shift in Arta's culture, operating procedures, style and target market✔ Increased Arta's sales by at least 20% and profitability by 10% each year between 2011 and 2014✔ Created a profitable offshoot company in 2012 providing high end external catering at Trades Hall

Glasgow, United Kingdom

• Held sole responsibility for daily operations and the coordination of 200 staff • Delivered the exceptional service standards expected of the venue• Reported directly to the Operations Director• Conducted financial analysis to monitor performance against previous figures• Using financial results to perform regular audits, forecast sales, and prepare and present budgets• Oversaw necessary recruitment procedures and facilitated retention and succession planning• Remained up to date with consumer trends and customer feedback to improve the service• Devised promotion strategies and ensured they were exceeded by potential returnsKey Achievements:✔ Grew business profitability by an additional 20% in four years✔ Achieved or exceeded all average weekly turnover and annualised revenue generation targets ✔ Provided managerial and operational support to a variety of other G1 units, including Catch22✔ Established a new management team in order to facilitate a restructure at the Byre

Glasgow, United Kingdom

• Supported the GM in coordinating operations, corporate events, the restaurant and nightclub, etc.• Responsible for 80 staff, stock control and maximising value from wet and dry goods• Organised fashion shows for brands including Armani, Yves Saint Laurent and Ralph Lauren

• Led the restaurant at this two AA Rosette hotel to the Scottish Restaurant of the Year award• Set business / staff targets, trained staff, controlled stock, reduced costs and maximised revenue• Oversaw catering and service delivery at conferences, weddings and other large events

• Managed the 3 AA Rosette restaurant within the 4* hotel• Implemented and maintained exceptional working standards• Led, trained and intelligently delegated to all staff and management• Won a number of industry awards and stayed highly profitable

• Supervised staff catering to over 250 covers at the two AA Rosette restaurant within the 5* hotel• Ensured the delivery of the high service standards expected by diners at all time