Alvaro R. Rodriguez Email & Phone Number

Sunrise, Florida, Us

Broomfield, Colorado, Us

Manages a group of Technicians and Engineers that are primarily responsible for ensuring that all customer’s production issues and requests are handled accurately and in a timely manner. Leads a team responsible for resolving customer network related issues on a 7x24x365 operational basis. Manages technical team to ensure repair times and service levels are within the expected goal times. Manages network outages, interfaces with various lines of business and product owners.Builds a high performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action. Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration.Serves as customer interfacing escalation point. Attends meetings with customers and their account teams, conducts customer meetings and presentations.Leads and participates in internal meetings, such as operation reviews. Creates executive management reports and recommends to upper management problem identification and resolution for repair performance.

Broomfield, Colorado, Us

Ar