As a Customer Convenience Team Leader, I drive sales growth and long-term profitability by fostering strong relationships with customers. I ensure a seamless buying process and strategic planning to meet customer and business needs and expectations using a people-centric approaches. Key Responsibilities: • Ensure a positive shopping experience by maintaining well-equipped work areas, supporting co-workers, and addressing customer issues promptly. • Create and monitor team schedules to ensure co-workers’ work-life balance and support for business needs. • Define and monitor KPIs to ensure improved, efficient, and cost-effective ways of working. • Collect, analyze, and act on customer feedback to implement improvements and enhance customer satisfaction. • Seek and implement more effective ways of working to reduce costs and increase profitability. • Map and understand customer behavior and strategically position shopping tools to support decision-making throughout the shopping journey. • Collaborate with internal partners to ensure a seamless and well-equipped shopping journey that supports customer decisions and drives sales. • Provide individual and team coaching to increase performance, team cohesion, and foster a positive, inclusive, and safe work environment. • Collaborate with my manager and team to identify the root causes of recurring problems, define, and act on improved workflows. • Grow the business and people together, while exceeding goals and working in a dynamic environment.

- Build and Maintain relationships with customers- Provide insights and instructions for project achievement based on client needs, budgets and available space.- Actively listen to meet overall design goals. - Empower customers to make affordable and profitable decisions for their projects.

• Developed and implemented a business plan for short, medium, and long-term goals• Created a marketing strategy for positioning, authority gain, and client attraction on social media networks (Instagram, LinkedIn, Facebook)• Defined and executed sales funnel (prospecting, qualification, presentation, proposal submission, negotiation, delivery, and follow-up)• Articulated relationship with partners for market growth• Budgeted and maximized financial investments ensure profitability• Coached customers for life quality and satisfaction enhancement

- Market monitoring and analysis to support purchasing and sales decisions for raw materials industries- Negotiation of up to 800K contracts business deals primarily focused on Chemical, Oleochemical, Crushing, Refining, and Biodiesel industries in the domestic market.- Provide training focused on sales, after-sales, and internal administrative routines within the department.- Optimize team performance for customer service positive impact.- Management and implementation of Key Performance Indicators (KPI) for employee development and goal achievement.- Participation at business exhibitions mainly focused on the Agriculture, Chemical, Oleochemical, and Animal Nutrition sectors.

- Elevated to the role of Senior Trader based on exceptional sales achievements and the ability to cultivate strong and lasting client relationships.- Spearheaded client engagement strategies, resulting in increased revenue and long-term partnerships within the commodities market.- Provided effective problem-solving solutions, resolving complex challenges and enhancing operational efficiency.- Collaborated closely with management, offering valuable insights and contributing to key administrative decisions.- Led negotiation efforts in up to 30K contracts, consistently achieving favorable outcomes for both clients and the organization.- Oversaw comprehensive post-sales support, ensuring seamless transaction experiences and customer satisfaction.

- Successfully transitioned from after sales service to a Junior Broker role due to exceptional performance in invoicing payments and cultivating robust relationships with clients and suppliers.- Primarily focused on nurturing and sustaining relationships with existing clientele, specializing in the sale of raw materials from soybean, corn, and cotton processing industries.- Proactively engaged in client prospecting initiatives, effectively increasing sales volume and expanding market reach.- Provided dedicated post-sales support, furnishing critical information on billing details and invoice due dates, ensuring smooth transaction experiences.- Actively participated in trade exhibitions, reinforcing industry presence, and exploring opportunities for business expansion.- Expertly negotiated contracts up to 3k in value, demonstrating strong negotiation and communication skills.- Top 1 volume sales for 4 months in a row.

- Managed end-to-end administrative tasks, including invoice processing and data entry, utilizing MS Office Excel to ensure accurate financial records.- Oversaw cargo tracking and coordination, ensuring timely delivery and efficient logistics operations.- Maintained communication with buyers and sellers to facilitate payment collection for invoiced transactions.- Created comprehensive sales volume reports for a team of 5 operators, contributing to strategic decision-making processes.- Actively participated in trade exhibitions to identify potential clients and conducted market research to map out prospects.- Collaborated with cross-functional teams to optimize processes and enhance operational efficiency.