Diego Rodrigues Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Halifax, Nova Scotia, Canada

As a Customer Convenience Team Leader, I drive sales growth and long-term profitability by fostering strong relationships with customers. I ensure a seamless buying process and strategic planning to meet customer and business needs and expectations using a people-centric approaches. Key Responsibilities: • Ensure a positive shopping experience by maintaining well-equipped work areas, supporting co-workers, and addressing customer issues promptly. • Create and monitor team schedules to ensure co-workers’ work-life balance and support for business needs. • Define and monitor KPIs to ensure improved, efficient, and cost-effective ways of working. • Collect, analyze, and act on customer feedback to implement improvements and enhance customer satisfaction. • Seek and implement more effective ways of working to reduce costs and increase profitability. • Map and understand customer behavior and strategically position shopping tools to support decision-making throughout the shopping journey. • Collaborate with internal partners to ensure a seamless and well-equipped shopping journey that supports customer decisions and drives sales. • Provide individual and team coaching to increase performance, team cohesion, and foster a positive, inclusive, and safe work environment. • Collaborate with my manager and team to identify the root causes of recurring problems, define, and act on improved workflows. • Grow the business and people together, while exceeding goals and working in a dynamic environment.

Halifax, Nova Scotia, Canada

- Build and Maintain relationships with customers- Provide insights and instructions for project achievement based on client needs, budgets and available space.- Actively listen to meet overall design goals. - Empower customers to make affordable and profitable decisions for their projects.

Halifax, Nova Scotia, Canada

São Paulo, São Paulo, Brasil

• Developed and implemented a business plan for short, medium, and long-term goals• Created a marketing strategy for positioning, authority gain, and client attraction on social media networks (Instagram, LinkedIn, Facebook)• Defined and executed sales funnel (prospecting, qualification, presentation, proposal submission, negotiation, delivery, and follow-up)• Articulated relationship with partners for market growth• Budgeted and maximized financial investments ensure profitability• Coached customers for life quality and satisfaction enhancement

São Paulo, São Paulo

- Market monitoring and analysis to support purchasing and sales decisions for raw materials industries- Negotiation of up to 800K contracts business deals primarily focused on Chemical, Oleochemical, Crushing, Refining, and Biodiesel industries in the domestic market.- Provide training focused on sales, after-sales, and internal administrative routines within the department.- Optimize team performance for customer service positive impact.- Management and implementation of Key Performance Indicators (KPI) for employee development and goal achievement.- Participation at business exhibitions mainly focused on the Agriculture, Chemical, Oleochemical, and Animal Nutrition sectors.

São Paulo E Região, Brasil

- Elevated to the role of Senior Trader based on exceptional sales achievements and the ability to cultivate strong and lasting client relationships.- Spearheaded client engagement strategies, resulting in increased revenue and long-term partnerships within the commodities market.- Provided effective problem-solving solutions, resolving complex challenges and enhancing operational efficiency.- Collaborated closely with management, offering valuable insights and contributing to key administrative decisions.- Led negotiation efforts in up to 30K contracts, consistently achieving favorable outcomes for both clients and the organization.- Oversaw comprehensive post-sales support, ensuring seamless transaction experiences and customer satisfaction.

São Paulo E Região, Brasil

- Successfully transitioned from after sales service to a Junior Broker role due to exceptional performance in invoicing payments and cultivating robust relationships with clients and suppliers.- Primarily focused on nurturing and sustaining relationships with existing clientele, specializing in the sale of raw materials from soybean, corn, and cotton processing industries.- Proactively engaged in client prospecting initiatives, effectively increasing sales volume and expanding market reach.- Provided dedicated post-sales support, furnishing critical information on billing details and invoice due dates, ensuring smooth transaction experiences.- Actively participated in trade exhibitions, reinforcing industry presence, and exploring opportunities for business expansion.- Expertly negotiated contracts up to 3k in value, demonstrating strong negotiation and communication skills.- Top 1 volume sales for 4 months in a row.

São Paulo E Região, Brasil

- Managed end-to-end administrative tasks, including invoice processing and data entry, utilizing MS Office Excel to ensure accurate financial records.- Oversaw cargo tracking and coordination, ensuring timely delivery and efficient logistics operations.- Maintained communication with buyers and sellers to facilitate payment collection for invoiced transactions.- Created comprehensive sales volume reports for a team of 5 operators, contributing to strategic decision-making processes.- Actively participated in trade exhibitions to identify potential clients and conducted market research to map out prospects.- Collaborated with cross-functional teams to optimize processes and enhance operational efficiency.

Bachelor Of Arts - Ba, Major In Psychology

Specialization, Leadership And Human Development

This program enabled me to work with an integrated view of business and entrepreneurial behavior, improving skills in team leadership.

Bachelor Of Technology (B.Tech.), Foreign Trading