Rodrick Rowell Email & Phone Number

North Carolina, United States

North Carolina, United States

Senior Manager overseeing Hub Operations (clinics) and Operations Managers of Cityblock Health's 5 clinics located in the North Carolina Market. Project lead/driver of KPIs for the North Carolina market and consults frequently with the Operations team across the entire company. Continuous workforce and operational planning across the NC Market. Patient Satisfaction champion of NC Market resulting in and leading the company as a market several times. Key market stakeholder in implementing new EMR and multiple change management projects. Senior Leader in Cityblock's largest market.

Greensboro, North Carolina, United States

Operations Leader for Greensboro Hub within Cityblock. Leading local hub operations for new NC Market. Implementing strategies to improve processes and develop ongoing relationships with vendors and shareholders through out NC Market. Establishing audits, workflow enhancements, SOPs, and providing guidance to local NC Team and Cross Market Teams. Working cross functionally to produce more procedures that align with Cityblock's goals and missions. Streamlining daily progress and efficiency as the NC Market builds KPIs in line with company goals. Establishing efficient communications across the market by providing market-wide coverage updates, phone tree solutions, and ensuring peer group of Hub Operations Managers stay communicating with other cross functional leaders to execute prompt and quality communication NC market wide.

Winston-Salem, North Carolina, United States

Patient Services Manager at Wake Forest Baptist Medical Center within Food and Nutrition Department. Responsible for Patient Satisfaction for 900+ bed hospital. Quality Control Management for hospital and affiliate centers. Senior Manager of over 50+ person staff directly and 100+ indirectly. Food and Nutrition Department liaison for nursing and other important internal partners within the Wake Forest Baptist Medical Center. Primary contact for patient experience and call center engagement within the Food and Nutrition Department at Wake Forest Baptist. Direct oversight of kitchen maintenance and inspection for a kitchen within the hospital. Helped increase patient satisfaction score by 7% via Press Gainey while joining the team during a pandemic. Implemented new onboarding and retention strategies to improve employee retention and training satisfaction.

Kingsland, Ga

• Supervised day to day operations of Community Healthcare Center (FQHC clinic)• Practice Manager and Clinic Administrator duties• Project management of housekeeping, transportation, maintenance and front office• Community representative for marketing, outreach, and public relations• Senior Staff Member that represented satellite sites of Mckinney Medical Center• Managed Patient Assistant Program that assists patients with low cost medications• Managed financial assistance/sliding scale program at clinic• Handled patient advocacy and resolution for local site.• Opening new clinic and supporting patient growth for new clinic ( 2500+active patients)• Drove expansion of family practice to include pediatrics and psychiatry.• Process improvement by reducing patient wait time by more than 50% for local Charity Care Program and national patient assistant programs• Reader’s Choice Tribune and Georgian Best Family Practice in Camden County 2017

Panama City Beach, Florida

Department Head over Guest Services which consisted of over 25 direct reports in valet, front desk, call center, and bellman. Implemented new processes of room turning methods, rooms control and remote check in. Successful project management of renovations for over 25-floor tower and units. Successfully managed budget exceeding 1 million dollars a year. Golden Pineapple Award for best operations team in region

Nashville, Tn

Progressive leadership roles from Guest Services/Celebrity Service Agent to Front Office Supervisor to Assistant Front Office Manager. Managed room inventory and office supply inventory for largest Marriott Hotel (2,884 rooms). Highest guest satisfaction score in hotel’s history achieved. Lead technical expert and trainer. Project lead during reopening and merger, group blocking, and energy conservation. Supervised 40+ front desk agents, and 50+ call center agents. Manager-on-duty for sister property with Operations Manager duties. Hedgehog Award

Greater Nashville Area, Tn

2,884 rooms

Nashville, Tn

2,884 rooms

Greater Nashville Area, Tn

Bachelor Of Science (Bsc), Biology Pre-Med, Magna Cum Laude Graduate

Activities and Societies: Presidential ScholarMagna Cum Laude graduate, Presidential Scholar, Dean's List

Doctor Of Medicine (Md), Medicine

Activities and Societies: 2nd year medical student class officerStudied toward MD, did not complete. Top Overall performer in HCOP Program.