Rodrigo Borelli Da Silva Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

• Local responsible for IT Infrastructure services at commercial sites and distribution centers of Novartis Group in Brazil, managing a data center and communication rooms in branches offices from other states. • Point of contact for all IPT and Contact Center activities of Novartis Group operations in Brazil, addressing business needs and advocating for improvements according to the existing Contact Center platform plan. • Direct interface with key stakeholders at critical warehouse sites, monitoring the strategic roadmap of each area and promoting aligned IT solutions. • Management of global infrastructure projects at sites in Brazil, collaborating with multidisciplinary teams from different cultures.• Leadership of direct and indirect technical teams, creating a collaborative and efficient environment. Management of contracts and external services, ensuring quality and effectiveness of business partnerships. Committed to operational excellence and continuous innovation in a dynamic IT environment.

São Paulo

Providing services as IT services Consultant allocated on Novartis Biociencias SA.Main tasks and responsibilities: Connectivity Analyst and Services Management – 09/01/2015- 12/01/2020• Local focal point for network related incidents;• Global network partner support on regional incidents resolution;• Global network partner support for refresh activities and new network projects;• Responsible for the mobility service partner management;• Responsible for telecom service costs partner management;• Responsible for cabling service partner management;Security Analyst - 01/01/2015 to 09/01/2015• Local focal point for management and security incidents assignment;• Support to the Global teams on local IT security related tasks;• Management and Follow up on resolvers team activities;• Responsible to create and update Global and local IT security reports;Application Support Analyst - 05/01/2013 to 01/01/2015• Responsible to support and apply application changes on Production Servers;• Responsible to solve incidents in Production Servers, supported by global and local partners infrastructure;• Support Business IT partners on new global and local projects;• Support Global infrastructure partner on new projects or Servers refresh;• Disaster repair exercise support and management;

Gestão Estratégica De Negócios, Businnes

Gestão E Governança De Ti, Information Technology

Rede De Dados, Information Technology