Rodrigo David Email & Phone Number

State Of São Paulo, Brazil

Campinas, São Paulo, Brasil

Leadership of a team of 60 people responsible for Product Management, Planning, Program Management and Delivery (DevOps) of the expansion of the ABInbev Global e-commerce platform to 16 new countries;Definition of the strategy for the program management area in the organization. Alignment of the goals and objectives of the digital transformation program. Responsible for the process of selecting, prioritizing, and executing projects in alignment with the organization's strategic OKRs;Responsible for the integration and alignment between different functional areas (commercial, engineering, product, suppliers and customers) and monitoring the delivery process (End to End) ensuring quality and visibility for the main stakeholders (CIO, VPs and Directors).Increased global digital adoption, digitizing sales, logistics processes, and sales representative activities. Achieved a 35% increase in Digital Net Revenue and a $15 million EBITDA across 16 countries.

Campinas, São Paulo, Brasil

Conception of the Project Management organization, leading a team of project and portfolio managers supporting Digital Transformation in the organization. Responsible for planning, governance and visibility through project management tools and performance KPIs;Responsible for communication and capture of best practices (Workshops, TED Talks, quarterly business updates, etc.);Organization and leadership of annual planning workshops in New York involving global strategy, commercial and engineering.Governed the program of the global e-commerce platform Launch in 8 Countries. Together with engineering team lead initiatives to increase B2B platform quality and performance by 10pp. Achieving the Excellence level of Apdex (Application Performance Index).

Campinas, São Paulo, Brasil

Leadership of change management of processes impacted by digital transformation, specially in the sales area;Responsible for identifying opportunities for the organization to use technology to improve its business and for implementing those opportunities;Global implementation of Customer Experience Centers (CXC) improving the customer service process. Moving from reactive single-channel support to proactive, pre-emptive omnichannel support.Conceived Command Centers responsible for monitoring KPIs and business analytics, providing insights to improve business performance and customer satisfaction (NPS).Digitized customer contact (increasing productivity by 2x, response time by 95%);Improved ticket resolution (first-level resolution from 30% to 80%);Developed proactive/preventive workflows (NPS from 35 to 52);

Campinas E Região, Brasil

Management of the continuous improvement program, driving operational excellence and achieving significant improvements in quality, efficiency, and customer satisfaction within the organization. Achieving financial efficiency of U$50 million;Responsible for defining the Global portfolio (selection, prioritization and governance) aligned with the organization's strategic objectives;Responsible for leading and mentoring Black Belts and Green Belts within the organization. Provide guidance, support, and training to help these individuals successfully execute Six Sigma projects.Utilized analytics to improve organizational productivity, providing tools, best practices, and daily reports, resulting in a 50% reduction in overtime hours and a 34% increase in engagement.

São Paulo E Região

Process mapping and redesign (AS IS, TO BE): Through Kaizen events or using VSM tool. Ensuring the standardization of activities (SOP), SIPOC of the process and definition of performance indicators;Process auditing: Shielding of processes ensuring maintenance through standardized, mapped activities, employees and backup trained in the function, control of indicators with action plan, execution of performance meetings;Responsible for the definition of flows, cost per service catalog, SLA, control KPIs, relationship model, labor adequacy (FTE) and improvement in the quality of service in several areas (Finance, Purchasing, Logistics, Operations and HR);Defined the new service model for Ambev's Shared Services Center (CSC) using process redesign and improvement methodology. Standardized over 50 services and 120 processes.

Campinas E Região, Brasil

Responsible for the Budgeting Method (Zero Based Budgeting);Budget Planning 1 year and 3 years;Budget VS Actual Control: Monitoring of Ambev's budget units through the cost management system and financial performance drivers. Reporting to the Chief Financial Officer.Procurement process efficiency, >95% on-time payments.

Itajubá E Região, Brasil

Process Mapping , Standardization of reports , Industrial design (AutoCad).

Master Black Belt, Lean Six Sigma

Design for Lean Six Sigma, Generating Creative Solutions, Fundamentals of Project Management, Advanced Statistical Tools, Advanced Lean.

Master Of Business Administration (Mba), Accounting And Finance

- Competitive analysis: Understanding market dynamics, rivals, and competitive advantage. - Corporate strategy: Formulation.

Bachelor'S Degree, Electrical And Electronics Engineering

- Software development: Programming skills for designing and testing communication systems and network applications. - Hardware design.

Green Belt/Black Belt, Quality Control

Activities and Societies: Six Sigma Methodology for Quality Improvement and Process Variability Reduction. DMAIC Roadmap. -Statistical.

Product Leader, Computer/Information Technology Administration And Management

Ai For Business, Information Technology, Artificial Intelligence For Leaders

Reduce costs and enhance performance in your operations. Accelerate strategic decision-making with results. Minimize operational tasks.

Business English, Business/Commerce, General, 10

English study based on business environment.

Agile Product Owner, Information Technology Project Management

Leading Organizations And Change