Rodrigo David Email and Phone Number
17 years of experience in managing the areas of services, financial, continuous improvement and technology in a global company in the consumer goods segment;Conducting the digital transformation program in the sales area and implementing Customer Experience (Success) Centers held in several countries: Brazil, Mexico, Canada, Dominican Republic, Colombia and Belgium;Implementation of the Command Center to monitor KPIs and providing business insights for improvement and customer satisfaction;Structuring of business areas, definition of scope, team, tool and governance of program management area;Leadership and global launch of e-commerce in 8 countries and promoting strategic workshops in US.Management of the continuous improvement program, achieving financial efficiency of U$50 million;Led Black Belts, and used analytics to increase productivity and engagement;Financial planning and control, Budget, operation cost monitoring;Responsible for planning, governance and visibility through project management tools and performance KPIs;Responsible for communication and capture of best practices (Workshops, TED Talks, Hackathon, quarterly results updates);Leadership of a team of 60 people in the global expansion of e-commerce.
Alpargatas S.A.
View- Website:
- alpargatas.com.br
- Employees:
- 13954
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Global Sr. Manager, Strategic Pmo And MbbAlpargatas S.A.State Of São Paulo, Brazil
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Global Sr. Manager, Strategic Pmo & MbbAlpargatas S.A. Apr 2024 - Present
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Global Strategy And Project DirectorAb Inbev Nov 2021 - Nov 2023Campinas, São Paulo, BrasilLeadership of a team of 60 people responsible for Product Management, Planning, Program Management and Delivery (DevOps) of the expansion of the ABInbev Global e-commerce platform to 16 new countries;Definition of the strategy for the program management area in the organization. Alignment of the goals and objectives of the digital transformation program. Responsible for the process of selecting, prioritizing, and executing projects in alignment with the organization's strategic OKRs;Responsible for the integration and alignment between different functional areas (commercial, engineering, product, suppliers and customers) and monitoring the delivery process (End to End) ensuring quality and visibility for the main stakeholders (CIO, VPs and Directors).Increased global digital adoption, digitizing sales, logistics processes, and sales representative activities. Achieved a 35% increase in Digital Net Revenue and a $15 million EBITDA across 16 countries. -
Global Technology Sr Program ManagerAb Inbev Nov 2020 - Nov 2021Campinas, São Paulo, BrasilConception of the Project Management organization, leading a team of project and portfolio managers supporting Digital Transformation in the organization. Responsible for planning, governance and visibility through project management tools and performance KPIs;Responsible for communication and capture of best practices (Workshops, TED Talks, quarterly business updates, etc.);Organization and leadership of annual planning workshops in New York involving global strategy, commercial and engineering.Governed the program of the global e-commerce platform Launch in 8 Countries. Together with engineering team lead initiatives to increase B2B platform quality and performance by 10pp. Achieving the Excellence level of Apdex (Application Performance Index).
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Global Manager Of Digital Transformation And Customer ExperienceAnheuser-Busch Inbev Nov 2018 - Nov 2020Campinas, São Paulo, BrasilLeadership of change management of processes impacted by digital transformation, specially in the sales area;Responsible for identifying opportunities for the organization to use technology to improve its business and for implementing those opportunities;Global implementation of Customer Experience Centers (CXC) improving the customer service process. Moving from reactive single-channel support to proactive, pre-emptive omnichannel support.Conceived Command Centers responsible for monitoring KPIs and business analytics, providing insights to improve business performance and customer satisfaction (NPS).Digitized customer contact (increasing productivity by 2x, response time by 95%);Improved ticket resolution (first-level resolution from 30% to 80%);Developed proactive/preventive workflows (NPS from 35 to 52);
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Strategic Portfolio Manager/PmoAb Inbev Jan 2014 - Nov 2018Campinas E Região, BrasilManagement of the continuous improvement program, driving operational excellence and achieving significant improvements in quality, efficiency, and customer satisfaction within the organization. Achieving financial efficiency of U$50 million;Responsible for defining the Global portfolio (selection, prioritization and governance) aligned with the organization's strategic objectives;Responsible for leading and mentoring Black Belts and Green Belts within the organization. Provide guidance, support, and training to help these individuals successfully execute Six Sigma projects.Utilized analytics to improve organizational productivity, providing tools, best practices, and daily reports, resulting in a 50% reduction in overtime hours and a 34% increase in engagement.
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Process And Continuous Improvement ManagerAmbev Jan 2012 - Jan 2014São Paulo E RegiãoProcess mapping and redesign (AS IS, TO BE): Through Kaizen events or using VSM tool. Ensuring the standardization of activities (SOP), SIPOC of the process and definition of performance indicators;Process auditing: Shielding of processes ensuring maintenance through standardized, mapped activities, employees and backup trained in the function, control of indicators with action plan, execution of performance meetings;Responsible for the definition of flows, cost per service catalog, SLA, control KPIs, relationship model, labor adequacy (FTE) and improvement in the quality of service in several areas (Finance, Purchasing, Logistics, Operations and HR);Defined the new service model for Ambev's Shared Services Center (CSC) using process redesign and improvement methodology. Standardized over 50 services and 120 processes. -
Procurement And Financial Planning/Performance SpecialistAmbev Jun 2006 - Dec 2011Campinas E Região, BrasilResponsible for the Budgeting Method (Zero Based Budgeting);Budget Planning 1 year and 3 years;Budget VS Actual Control: Monitoring of Ambev's budget units through the cost management system and financial performance drivers. Reporting to the Chief Financial Officer.Procurement process efficiency, >95% on-time payments.
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Engineering InternAlstom Jan 2004 - Dec 2004Itajubá E Região, BrasilProcess Mapping , Standardization of reports , Industrial design (AutoCad).
Rodrigo David Education Details
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Lean Six Sigma -
Accounting And Finance -
Electrical And Electronics Engineering -
Quality Control -
Artificial Intelligence For Leaders -
Hawthorn English School - Vancouver,Ca10 -
Scrum IncInformation Technology Project Management
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Leading Organizations And Change
Frequently Asked Questions about Rodrigo David
What company does Rodrigo David work for?
Rodrigo David works for Alpargatas S.a.
What is Rodrigo David's role at the current company?
Rodrigo David's current role is Global Sr. Manager, Strategic PMO and MBB.
What schools did Rodrigo David attend?
Rodrigo David attended The Ohio State University, Fundação Getúlio Vargas, Instituto Nacional De Telecomunicações - Inatel, Universidade Estadual De Campinas, Reforge, Startse Tech Academy, Hawthorn English School - Vancouver,ca, Scrum Inc, Mit Sloan School Of Management.
Who are Rodrigo David's colleagues?
Rodrigo David's colleagues are Hiran De Souza Sobral, Claudio Luis Perez, Vitória Graziele, Anderson Nascimento Da Silva, Namrata Srivastava, Cleide Barbosa De Souza, Flávio Mascarenhas.
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Rodrigo David
São Paulo, Brazil -
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