Rodrigo Gonzalez Email & Phone Number

Montreal, Quebec, Canada

Effective as of July 2021 after the recognition of my dedicated efforts towards the organization and enhancing my skills, I got promoted to the role of Tech Lead. Still focused to assist the premium level clients of the Lightspeed Retail and Lightspeed eCom platforms. This role puts me in direct contact with the stakeholders involved in the organization I assist in adopting our solution.The pillars of this role is to:• Ensure merchants are ready to be operational with our suite of software• Act as a escalation agent for the Support team of the Professional ServicesMy role also includes, but not limited to:• Hardware/Software troubleshooting• Advising VIP/Strategic/Enterprise level clients on the development and support of their POS or eCom solutions• Working in the Twig, HTML, CSS and JavaScript languages• Participate in special task forces to hone our offer• Tailor personalized solutions• Delegate tasks within and outside my department• Introduce third parties to work in communion with our solutions• Act as a Senior level agent as an internal support to any department requiring knowledge or solutions• Produce a scaling plan for my branch of the department

Montreal, Canada Area

Promoted in January 2019 after the recognition of my dedicated efforts towards the organization, this position is focused to assist the VIP, Strategic and Enterprise level clients of the Lightspeed Retail and Lightspeed eCom platforms. This role puts me in direct contact with the stakeholders involved in the organization I assist. My role includes, but not limited to:• Hardware/Software troubleshooting• Advising VIP/Strategic/Enterprise level clients on the development and support of their POS or eCom solutions• Working in the Twigg, HTML, CSS and JavaScript languages• Participate in special task forces to hone our offer• Tailor personlized solutions • Delegate tasks within and outside my department• Introduce thrid parties to work in communion with our solutions• Act as a Senior level agent as an internal support to any department requiring knowledge or solutions• Produce a scaling plan for my branch of the department

Montreal, Canada Area

Montreal, Canada Area

Montreal, Quebec, Canada

Montreal, Canada Area

Founding member "Meat can be vegan and it will be vegan. It's only a matter of time."L'AVUQAM's mission is to represent the student body who express interest for vegetarian or vegan lifestyle. It offers various activities from conferences to networking. My responsibilities as treasurer includes but is not limited to, registering the association into the Enterprise Registry of Quebec, create accounting books and open a bank account. I have also supervised various project such as "One week challenge without meat" and conferences.

Quebec, Canada

Hired as a self-employed for Segma Research, my mission is to manage the operation on site for the studies that are conducted in the city of Québec, Montréal and Trois-Rivières for the Ministry of Tourism of Quebec.The project brings me in direct business relation with the different parties involved in the world of tourism.

Montreal, Canada Area

Following a return to school at ESG-UQAM, Klientel was open to accommodate a part-time position as customer service agent for the project Ma Conduite of Intact Insurance

Montreal, Canada Area

Klientel was part of the service industry and specializes in survey, sales and customer service. It is under the supervision of the Unimarketing Group and shares its diverse mandates on behalf of companies and organizations across Canada, in situ or through telephony, with Unimarketing inc. Klientel is a member of the Société de Développement Économique Ville-Marie (SDEVM) and the Relationship Marketing Association. (AMR).The main role played in the company is a link between management and development. With ingenuity, leadership and a long working experience, I was chosen to lead the new projects or those that require a realization with a short period of analysis and quick implementation.Here is an overview of the few tasks mastered:• Recruitment• Train new agents and ensure their success by continuously mentoring• Emission and transmission of reports to the client• Project development with the management team• Development of information management tools in conjunction with the IT department • Develop more applicable products within telephony• Development of KPI for the different projects under my responsibility• Supervision in situ throughout Québec and in the call centerKey Achievements :As soon as I took up my position as an assistant-supervisor; The introduction of training materials for agents, creation of a user manual for the managing team regarding the computer system (Voxco version PNT), updated roadmaps for telephony projects.Summer 2011: Addition of responsibility; supervisor for all face-to-face projects in partnership with Segma Recherche.From 2013 to 2014: Promotion to Project Coordinator. Under the direction of the director of operations and IT department support, development of tailor-made projects on behalf of several companies like GURU Boisson Energies and others.February 2014: Major role in the development and implementation of Klientel's first customer service unit for Intact Insurance.

Montreal, Canada Area

Here is an overview of the main tasks:• Supervision of survey projects conducted face-to-face or in the call center submitted by sister company Segma Recherche• Implementation of training• Monitoring of production and maximization of objectives• Continuous mentoring and management of agents as needed• Write daily and weekly production reports

Montreal, Canada Area

Montreal, Canada Area

Main achievements: Achieved and surpassed all quotas requested according to projects.

Montreal, Canada Area

Featured Instagramer host for the account of the Université du Québec à Montréal during the month of July and August 2015 for the project #UQAMvuepar.My mission was to present the University under my personal and artistic interpretation. My concept included portraits and orginal perspectives. Http://www.instagram.com/uqamhttp://www.actualites.uqam.ca/2015/rodrigo-gonzalez-instagrammeur-invite-juillet-aouthttps://www.facebook.com/media/set/?set=a.10153250790011731.1073741868.6438776730&type=3

Intro To Front End With Java Script, Computer Programming, Specific Applications

Certificat En Comptabilité Générale