Responsible to Manage the Traffic team and guaranty the pickups and deliveries for all shipments(Inbound & Outbound) using different kind of transportation (ground, air, overseas, intermodal, rail)Accomplished results and KPI’s:Delivery on time 98.9% (goal 97%).Pickup on time 99.2% (goal 97%).Savings per month $12,000 USD avg (goal $10,000).Spend & Budget analysis (monthly / annually)Coordinate and supervised Corporative shipments .Test for new projects.Assembly Lines (new and used for a new Plastic Plant) from USA, Canada, China and Europe.Critical parts for maintenances and diagnosis.Handle complaints and disagreement with internal customers and Suppliers.Start a LEAN project to create processes, working instructions and flow diagrams.

CLIENT: DANA CORP AUTOMOTIVE INDUSTRYI continuous to do the activities as Menlo, plus:Increase on the daily operation, supervising over 3500 shipments per month.14 members under my supervision including 3 shifts.Responsible to successfully transfer the administrative and operational process from Menlo to Penske.Rebuild the whole operational process to improve results and maximised existing resources (LEAN).Looking for continuous Training for all associates.VSM’s coordination for internal and external costumers.Annual budgets and monthly reports for financial and operational purposes.

CLIENT: DANA CORP AUTOMOTIVE INDUSTRYResponsible to supervised and guaranty pickups an deliveries for all Dana Group in Mexico.10 members under my supervision with only one shift.Handle 12 Plant, over 2500 shipments (ground, rail, air including charter and hand carrier).Direct responsible to follow up urgent shipments.Proactive participation to improve the relationship between all suppliers, including Custombrokers and drayage companies.Daily, weekly and monthly reports to keep the costumer informed.Supervised and guaranty the International Trade Commerce processes with the Custom Brokers.Customer Satisfaction Survey every quarter.

Responsible to supervised and guaranty the deliver for finished woods and collect raw materials.National (deliveries and pickup in all the country).International (deliveries to USA, South and Centro America, pickups from Asia, Europe, USA, Canadaand special projects from Brazil).Direct responsible for negotiations with all the suppliers including sea and air freights.Start a new project with quality department to evaluate currently suppliers and find new alternatives if we need it.Responsible for Budget (saving $200,000 USD in 2010).Handle all investigation and give the arguments to refused or accept costumers claims.Check with the supplier’s damage woods to refund.Report by KPI’s.

*** Customer Service ***Coordination of international shipments (exports and imports between Mexico, U.S. and Canada).Tracking units in Mexico, U.S. and Canada.Planning direct routes, travel round, "Milk Run" ("Door 2 Door" and "U.S. Only").Troubleshooting immediately. (Handle real alternatives for customer satisfaction).Coordination for the delivery of goods at seaports and international airports.Deal directly with the clients, multiple shippers, consignees and suppliers in different states of Mexico,the U. S. and Canada).Creation and implementation of different programs (reporting procedures for continuous improvement).Experience with shipments of automotive area.Major customers: VW, TRW (Toluca, Celaya, Queretaro, Silao), Federal Mogul (Mexico and Puebla), Mabe(Celaya and SLP), Whirlpool, 3M, Nestle, Cerveceria Modelo, Ronal Mexican, Saint Gobain, Valeo, etc.. *** Customer Service - Night Shift ***Solely responsible for urgent shipments.Reception and immediate dispatch.Solutions to immediate emergencies, accidents, delays and road mishaps.Constant communication with customers and staff in Laredo, TX and Indianapolis, IN.Major customers: Grupo DescAuto, Dana, TRW, VW, 3M, Lear, Arvin Meritor, Federal Mogul, Kostal, etc..