Rodrigo Sandoval Email & Phone Number

Newport Beach, California, United States

-Leading site clinic Front Office team for Hoag Medical Group Newport Beach-Help team any way possible, while also ensuring patient satisfaction-Assist entire clinic office, both front and back, to create a "one team" environment, which allows to drop walls and division amongst one another-Assisted the Back Office team when possible, helped create schedules, break and lunch times, coordinated coverage-Ran meetings, team building events, lunches, and celebrations-Proficient in EPIC systems and One Source Insurance verification-Greeting and assisting any and all patients entering the clinic-Attending and running meetings for all of staff/departments-Providing feedback for fellow front office team members and guidance to ensure their success as a caregiver with Hoag-Maintaining office supplies, ordering what is needed to stay on top of necessary items-Worked closely with back office lead and Site Manager during interview process for future candidates

Yorba Linda, California, United States

-Leading the entire Front Office Department team in the clinic. Becoming the number one source for them to go to for guidance, having to be able to lead by example. As lead we made sure that everyone feels comfortable and has a great understanding of their job role/function. -Using our knowledge and experience to act as a guide and assist caregivers in anyway they need to our best of our ability. Ensured that Providence's values were being demonstrated and acted upon throughout the workplace. -Updated our teams with any changes or new developments that may affect them. Helped our teams improve upon their costumer service skills, by educating and leading by example. Co-presented in department meetings, presenting new knowledge and ideas essential to the success of our team.-Becoming a reliable source for our Department Supervisors, we became the bridge between the caregiver and the Supervisor. -Assisted in starting and running a brand new department of the Front Office staff in the clinic.-Re-designed and implemented a new work flow for the entire Front Office Department.-Checked in, greeted, and assisted any and all patients that came into the facilities. Utilized programs such as EPIC, InstaMed, and other Insurance databases. Assisted to room patients and ensure a comfortable wait, answered any questions to the best of ability. -Worked with Providers, Medical Assistants, and many other Medical Staff. Verified different kinds of Insurance, dealing with a variety of copays and billing situations. Helped create appointments, make phone calls, sign forms, and much more.-Assisted in Central Supply whenever low staffed, made deliveries to correct departments. Took and handled Medical delivery from Mail carrier. Worked in fast paced environment. Able to handle multiple orders at once and lift the larger ones as well. Organized and transferred Medical stock in proper/new locations. Worked constantly on feet, moved throughout entire clinic.

Irvine, California, United States

-Led a customer-service driven team at the front of the store. Supervised over 25+ employees while ensuring customer satisfaction. -Maintained check out lines, "weaved" and moved guests around for a faster check-out. Handled all guest concerns, whether in person or over the phone. -Covered any department wherever needed extra bodies; utilized self and own team to help out other teams across entire store. -Handled large amounts of money and had access to store safe. -In charge of Team Member development; had coaching/performance conversations. Assisted in training of many different Team Members, including Executives from different Store Locations. -Worked and managed in a drastically busy location, with high volume sale numbers. Continued to drive high sales, and guest satisfaction through tenure at Target.-Lead a diverse team, and ensured team satisfaction