Rodrigo Tempestini Email & Phone Number

Boston, Massachusetts, Us

As the Vice President of Member Engagement, Rodrigo is responsible for overseeing membership strategy, answering questions for new & potential members and working with local businesses as a liaison for group memberships.Rodrigo has 20+ years of experience in Learning and Development, having held L&D Leadership roles at Citizens Bank, IGT and GTECH. He is passionate about creating innovative and engaging learning experiences that support career development and the building of new skills and capabilities.From facilitation to leading large-scale development initiatives, Rodrigo creates people-centric learning solutions that are informed by data analytics and supported by strong partnerships with his stakeholders.

Westborough, Massachusetts, Us

MBTA, Boston, MA 10/2023 – PresentDirector of Talent Development & Performance Programs, ContractorInform and design end-to-end Talent Development and Performance Management processes and systems. Responsible for assessing current state and building strategies for Talent Assessment, Performance Management, Succession Planning and Leadership Development activities.Key Contributions• Introduced Competency Model framework to support Talent Management and Development Strategy. Implemented the approach with the Talant Acquisition team.• Devised strategy to close gaps in Leadership Development. Built the framework for implementing a Manager Development program.• Established a Performance and Talent Management framework inclusive of Goal Setting, Performance Reviews, Talent Assessment, and Succession Planning

Providence, Rhode Island, Us

Manage design, development and delivery of Agile and Innovation Enterprise Academies. Led L&D Strategy and delivery in support of Enterprise Transformation Office (Agile adoption). Led Agile Bootcamp deliveries across the enterprise.

Providence, Rhode Island, Us

Manage design and delivery of Contact Center Training programs for over 1200 colleagues. Lead design of Virtual Instructor-led onboarding training for Contact Center Associates. Work closely with Business Unit (Contact Center) to understand drivers and needs to inform performance improvement deliveries. Manage Vendor onboarding and Train-the-Trainer programs.

London, Gb

Manage projects, process, and people associated with the design, development and delivery of e-learning, multimedia and instructor led training in support of Talent Development programs at IGT.

London, Gb

Direct, develop, and manage a global learning services organization, resulting in significant gains in quality, customer alignment, process engineering, and staff development. Responsible for financial planning and management of training deliveries in over 22 countries. Define professional development processes to support merging and acquisition of Field Service, Field Services Engineering and Contact Center organizations. Manage training resources in the United States and Canada, overseeing the development of training programs and e-learning projects in support of lottery system implementations. Define operational and growth strategy, and key performance indicators in alignment with the enterprise value proposition, while maintaining service and operating level agreements with clients and vendors.

London, Gb