Bilingual ( English / Portuguese)Master in Business ManagementGreen Belt Lean Six Sigma I am an experienced and bilingual professional with a background in Customer Service Operations Management. With up to 20 years of experience in customer experience, driving client relationships, strategic planning, and contact center operations, delivering results with excellence while meeting targets. Passion about developing new leaders able to transform the work environment into a great place to work, creating alternatives and new work methodologies with an innovative vision of the business world we live in to better serve our customers. I work comfortably in fast-paced environments, and as a motivated and creative person, I am eager to work with a keen focus on managing team performance to meet client SLA’s and KPI’s.- Strong function and people management skills including management remotely also as management in a multicultural environment.- Extensive experience in the definition, measurement, reporting to drive performance improvement and to ensure the services exceeds customer/clients expectation- Proven ability to deliver on-target, building & optimizing processes, operations, and team leaders in a customer services environment.- customer centric experienced- data analysisI am eager to hear about potential career opportunities, so I would be pleased to chat about job openings in the management sphere.
Listed skills include Centrais De Atendimento, Call Centers, Management, Telecommunications, and 9 others.
