Rodrigo Aragón Aguirre Email & Phone Number

Cancún, Q.R., Mx

Cancún, Q.R., Mx

Cancún, Quintana Roo, México

Lead and oversee digital marketing strategies to promote Royal Resorts, enhancing brand visibility and generating qualified leads.Implement online advertising campaigns, including SEO, SEM, social media advertising, and email marketing.Analyze campaign performance and make adjustments to optimize results.

Puerto Morelos, México

Digitalization of Administrative Processes:Implemented digital solutions to optimize administrative processes within the marketing department. This involved creating and maintaining databases, automating repetitive tasks, and managing digital files.Lead Assignment:Managed lead allocation to the sales and marketing team, ensuring equitable distribution and proper follow-up according to established protocols.Report and Dashboard Creation:Produced regular reports highlighting key metrics for the marketing department. Additionally, developed interactive dashboards to efficiently visualize and analyze the performance of marketing strategies and campaigns.Representation in Manager's Absence at Operational Meetings:Represented the marketing department in meetings and operational gatherings when the manager was unavailable. Effectively communicated department objectives, strategies, and results, and collaborated with cross-functional teams to drive alignment and achieve organizational goals.

Cancún Area, Mexico

Conversion Project of Retail Point of Sales:Led a successful project to convert retail point of sales to the new retail and mobile service contracts. Collaborated with internal teams and external vendors to ensure a smooth transition and seamless implementation of the new system.Mobile Service Contract Sales:Achieved sales targets by effectively promoting and selling mobile service contracts, including telecommunications and mobile broadband services. Utilized persuasive communication skills and product knowledge to meet customer needs and drive revenue growth.Customer Service:Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Demonstrated strong interpersonal skills and the ability to handle challenging situations with professionalism and empathy.Post-Sales Support:Delivered post-sales support to customers, including assisting with account activation, troubleshooting technical issues, and providing ongoing assistance to ensure a positive customer experience.Google My Business Administration:Managed the administration of the company's Google My Business platform. Optimized the business listing, updated information, responded to customer reviews, and utilized Google My Business insights to improve online visibility and reputation.Key Account Management:Managed key accounts, building and nurturing relationships with clients. Acted as the main point of contact, addressing client needs, providing solutions, and ensuring their satisfaction. Developed strategies to enhance customer retention and maximize account value.Marketing Strategy:Contributed to the development and execution of marketing strategies to drive customer acquisition and revenue growth. Collaborated with cross-functional teams to develop targeted campaigns and promotional activities.

Cancún Area, Mexico

Distributor Training:Conducted training sessions on equipment and commercial offerings for distributors, including managers, executives, and sales representatives. Effectively communicated product features, benefits, and sales strategies to enhance their knowledge and sales capabilities.Public Relations and Persuasion:Developed strong relationships with clients and utilized persuasive skills to influence equipment purchases. Built trust and credibility by effectively communicating the value and differentiation of Motorola Mobility products, positively impacting purchase decisions.Strategic Distribution of POP Material:Managed the strategic distribution of point-of-purchase (POP) materials to distributor locations. This included placing displays, signage, and promotional materials strategically to increase brand visibility and drive sales.Participation in Promotional Events:Engaged in various events, such as night sales and fairs, to promote the Motorola Mobility brand. Collaborated with teams to coordinate logistics, set up exhibition stands, and provide information to attendees, generating interest and demand for the products.

Cancún Area, Mexico

Assisted Users with Cellphone Selection:Provided assistance to users of various types regarding different cell phone models, including mid-range, basic, and high-end devices, as well as their operating systems and differences. Helped customers make informed decisions when choosing the device that best suited their needs.Personalized Consultation on Phone and Data Plans:Offered personalized consultation to different types of users on phone and data plans. Analyzed their needs and provided recommendations to help them select the most suitable plan, maximizing their experience and satisfaction.Device Sales:Performed cellphone sales, ensuring a deep understanding of customers' needs and preferences to offer them the best solution. Utilized effective sales techniques to successfully close transactions.Troubleshooting and Problem Resolution for Cell Phones:Provided solutions to common problems and malfunctions with cell phones. Diagnosed and efficiently resolved technical issues, delivering high-quality customer service and ensuring customer satisfaction.Team Training on New Devices:Conducted training sessions for the team of advisors on newly released cell phone models. Delivered detailed information on features and functionalities to ensure they were well-prepared to provide accurate guidance to customers.Administrative Tasks:Handled various administrative tasks, such as ownership transfers and warranty registrations. Managed administrative processes efficiently to ensure effective and accurate documentation management.

Cancún Area, Mexico

Guest Service Agent:Served as a Front Desk Agent at Meliá Hotels International. Welcomed and assisted guests, providing high-quality service to ensure their satisfaction during their stay at the hotel.Reception of VIP Guests:Managed the reception and care of VIP guests, ensuring they received personalized and exceptional service to meet their needs and exceed their expectations.Mass Check-in for Groups:Handled the efficient check-in process for groups of guests, coordinating the smooth arrival and registration of multiple guests simultaneously, ensuring a seamless and hassle-free experience.

Cancún, Quintana Roo, México

Guest Service:Provided excellent customer service to guests at Holiday Inn Express, ensuring their needs were met and delivering a positive experience during their stay.Report Preparation (Night Audit):Performed night audit duties, preparing accurate reports on the hotel's activities and transactions during the overnight shift.Guest Check-in and Check-out:Efficiently managed the guest check-in and check-out process, ensuring a smooth and seamless service for all guests.Concierge Services:Delivered concierge services, offering information and assistance to guests regarding activities, attractions, and available services in the area.

Cancún Area, Mexico

Real Estate Consultancy for Homex (Residencial Villa Maya):Provided real estate consultancy services for Homex, specifically for the residential development project called Residencial Villa Maya. Assisted clients in understanding the features, benefits, and purchasing process of the properties

Puebla, Puebla, México

Conducted interviews and produced reports on migration, economy, health, tourism, and culture for the news program "Enlace Puebla".Presented live reports through Canal Sur Mexico (USA) and SICOM TV (Puebla).Monitored local, national, and international news sources to stay updated on current events.Monitoreo de noticias en medios locales, nacionales e internacionales.

Puebla De Zaragoza Area, Mexico

Asesoria Financiera y PatrimonialVenta de fondos de Inversión y Retiro

Puebla De Zaragoza Area, Mexico

Sales of self-financing contracts: Successfully sold self-financing contracts, providing customers with flexible payment options for their vehicle purchases.Personnel hiring: Managed the hiring process, ensuring the recruitment of qualified individuals to join the team.Web content administration: Oversaw the management of web content, ensuring accurate and up-to-date information for customers.Promotions updates: Regularly updated promotional materials to effectively communicate the latest offers and incentives to potential customers.

Puebla

Developed advertising campaigns: Created effective advertising campaigns to promote clients' products and services.Media Planning: Participated in strategic media planning to ensure proper dissemination of advertising messages.Concept development, scriptwriting, slogans: Generated creative concepts, crafted persuasive scripts, and developed impactful slogans for advertising campaigns.Radio spot production: Collaborated in the production of radio spots, ensuring quality and delivering the intended message.

Diploma Of Education, Marketing And Digital Strategy

This program enhanced my managerial competencies in the field of digital marketing, fostering my individual learning and ability.

Licentiate Degree In Communication Sciences, Communications, Marketing, Advertising, Media

Activities and Societies: Radio Program "Alter" Universitary Newspaper "Mi Barrio" A comprehensive program that equipped me.

Especialista En Tecnologías De Información, Tecnologías De Información

Activities and Societies: Hypermedia Laboratory

Ranger, Https://Trailblazer.Me/Id/Aragonrodrigo