• Manage the transition of care program by working with our clinical care team to create more efficient processes, updating/managing data, and conducting weekly review meetings• Oversee our Medicare scores by working closely with clinical program managers and RAF score consultants. Attending meetings, presenting updates, and updating dashboards for multiple MPE groups are core responsibilities to keep up to date with our Medicare scores.• Sunsetted the padchek project, that involved project managing internal/external stakeholders. Verified devices were returned to the vendor on time, calculated ROI, presented monthly numbers, and updated dashboards.

• Manage the integration between House Call Pro and EMR’s, enabling clients to contactpatients utilizing text, calls, and live chat while ensuring the best in service delivery• Oversee the development process, conduct review meetings, and establish master scheduleswhile resolving scheduling conflicts with a sense of urgency and precision• Develop promotional materials while supporting multiple products during the productlifecycle to achieve successful outcomes in a highly competitive industry• Provide comprehensive training to a diverse team of sales staff to ensure organizationalobjectives are met and exceeded while maintaining high-quality control standards

· Served as the Scrum Master for the quality management team by coordinating and overseeing all report requests, intake, and delivery in alignment with Scrum guidelines· Fostered strategic relationships with third-party vendors including Cozeva, mPulse/Televox, and Apxio while piloting highly targeted initiatives through utilizing new technologies· Directed all aspects of the Innovation Pillar including innovation, technology, and outreach for future roll-outs, resulting in a world-class patient experience· Demonstrated excellent critical thinking capabilities by creating innovative process ideas by integrating new technology tools into provider offices and workflows· Facilitated Scrum framework by leading sprint reviews, daily scrums and plan meetings to drive results; instrumental in maximizing team engagement by delegating assignments· Engaged in cross-functional collaboration with diverse teams to assist in creating digital patient report card while maintaining a streamlined database· Developed positive business relations with vendors to onboard new tools for the team· Executed quality measurement strategies for CA regions and troubleshooting complex data issues into the disease registry database· Served as the Project Manager for new health information technology initiatives including working closely with disease registry database to successfully close quality care gaps· Ensured all projects were completed on time, under budget, and within scope· Partnered with text messaging vendor and patient portal to send patient reminders regarding quality care gaps and upcoming appointments· Exemplified outstanding process improvement capabilities by driving outreach campaigns for patient report card while improving patient report card by implementing features to outline compliant and non-compliant patient quality care gaps

Daily duties consisted of keeping progress of and improving quality metrics for three regions, St. Joseph Hospital Affiliated Physicians, St. Jude Hospital Affiliated Physicians, and Mission Hospital Affiliated Physicians. This included innovating ways to help our provider office's improve patient compliance with their preventive measures.Training sessions, in office visits, and data/chart mining (in office & remotely) was constantly provided to help support these regions. Presentations for quarterly physician practicums was mandatory.

·Responsible for facilitating pay for performance workflow for physician bonuses while identifying and resolving time-sensitive discrepancies in an efficient and accurate manner· Strengthened organizational and time management skills by billing a high volume of progress notes for 6 physicians on a daily basis· Responded professionally to incoming calls, emails, and web inquiries while maintaining a friendly, professional demeanor at all times