Rodrigo Menezes Email & Phone Number

Limerick, County Limerick, Ireland

• Transaction Monitoring and Analysis: Conducting daily reviews of hundreds of transactions to identify suspicious behaviors, applying rigorous analysis criteria to ensure customer safety and security.• Fraud Investigation and Risk Management: Utilizing advanced data analysis and visualization techniques to detect suspicious patterns, assess risks, and propose strategic solutions to mitigate threats.• Data-Driven Decision Making: Evaluating critical factors, such as card failures, matching information across address, event location, IP, and personal details with the support of dashboards and reports to make timely, informed decisions on approving or denying transactions.• Chargeback Analysis and Pattern Identification: Continuously analyzing chargeback data to spot trends and vulnerabilities, improving approval rates and minimizing financial losses.• Data Visualization for In-Depth Insights: Developing and maintaining data visualizations and reports that simplify the understanding of key fraud indicators, enabling quicker and more effective decision-making.• Cross-functional collaboration: working closely with related teams to share insights and take preventive actions to protect our customers and business.• Creating reports and data-driven recommendations to optimize fraud prevention.

Limerick, County Limerick, Ireland

• Ensuring a high quality and consistent service to all customers, understanding their needs, and resolving any queries in an effective and professional manner.• Dealing with frequent sellers queries via email and phone.• Developing solid business relationships.• Monitoring high-risk events.• Analyzing complex business cases.• Dealing with different areas of the company.• Analyzing business risks.• Making short-term decisions.• Analyzing compliance demands.• Presenting business reports.• Business analysis using Excel and Power BI.• Adhering to all training provided by the company.• Working with short deadlines.

Dublin, County Dublin, Ireland

• Development of strategies for acquiring new members.• Developing partnerships.• Contributing to the consolidation of BICC as a relevant institution.• Guiding the team and evaluating results.• Monitoring KPIs.• Working together with other teams in integrated actions.• Improving methods.• Automatizing reports, dashboards and routines.

Limerick, County Limerick, Ireland

• Ensuring a high quality and consistent service to all customers, understanding their needs, and resolving any queries in an effective and professional manner whenever approached following all company’s policies and procedures.• Upselling and promoting store products and offers to increase company’s revenue.• Dealing with the management team to better meet all demands• Assisting with operational activities maintaining exceptional standards of visual merchandising and products.• Operationalizing discounts for products in the reduced price sales area.

Limerick, County Limerick, Ireland

• Provided outstanding service to customers, assisting with any queries regarding shop products while ensuring their needs were effectively met following company’s policies and procedures.• Performed duties as checkout operator, registering customers' sales, processing return transactions, and resolving customer issues to ensure a positive customer experience. • Received and inspected orders, matching deliveries to the purchase orders, and logging received items into the inventory. • Maintained a high standard for store and stockroom maintenance and organisation.

County Limerick, Ireland

• Assisted with the store and stockroom organisation to ensure proper maintenance within the highest standards.• Contributed with continuous improvement initiatives to optimize processes and productivity, such as the development of Excel sheets to improve delivery control.• Experiencing my first immersion into corporate and business culture in Ireland.

Espírito Santo, Brazil

• Identified and developed new business opportunities critical for the company's success through effective strategic partnerships and business decisions, increasing company’s revenue, profitability, and growth in terms of business expansion.• Generated leads and approached prospective customers through different channels including a wide range of social media.• Developed commercial proposals, negotiating pricing with clients in line with internal guidelines.• Scheduled the project implementation and defined budget constraints.• Nurtured and developed relationships with key customers, working in collaboration with a team of designers and decoration executives to provide specialist advice on products and services, and create value for both customers and the organisation.

Minas Gerais And Espirito Santo, Brazil

• Managed a portfolio of independent automotive shops and small to large car dealerships to help their businesses grow, being the main point of contact for any queries.• Developed effective strategic planning through credit and business data analysis.• Developed and implemented commercial strategies and techniques to promote company services and ensure business retention and maximum profit. • Prospected, negotiated, and closed new business deals by mapping the targeted market and developing strong business partnerships with clients.• Ensured the highest level of customer experience from onboarding to contract signing through first-class customer service support.• Facilitated business meetings to present findings and analysis results to internal and external stakeholders. • Monitored, managed, and achieved KPIs, reporting commercial results to senior management.• Improved and organised internal processes and operations to ensure business sustainable growth. • Achieved annual sales and revenue targets, and increased business partnerships by 55%, recovering operations with a strategic business partner.• Increased market share from 4% to 9% within a year.

Rio De Janeiro, Brazil

• Managed a portfolio of Volkswagen dealers in two regions, developing strategic business analysis and planning through effective data analysis to maximise returns on investment.• Performed market research and monitored analysis of competitors, macroeconomic scenarios, market penetration rate, default rate, amongst other indicators, reporting regularly to senior management.• Led, coached, and monitored a team of 15 salespeople, leading them to improve operations to increase productivity and results in accordance with business strategy and targets.• Developed creative sales actions to implement go-to-market strategies for new products in collaboration with cross-functional teams, negotiating proposals and contracts with key clients and meeting agreed deadlines, providing commercial reports to management.• Developed and monitored KPIs, conducting performance reviews with the team to ensure targets were met, and presenting results to the board. • Built strong relationships with business partners, providing regular training and follow up initiatives. • Achieved an annual market share of 53% and annual market penetration of 30%, the best results in the region so far.• Increased Audi Finance business in the state of Espírito Santo, Brazil, and the sales of consortium units from 35 to 185 units monthly.• Recognised by A Gazeta newspaper as the most consortium relevant brand in 2012 and 2013.

Rio De Janeiro, Brazil

• Performed credit analysis for small and large clients with operations up to $100,000.00 in the states of Rio de Janeiro and Espírito Santo, ensuring high quality analysis and process improvement. • Implemented KYC procedures and financial background checks to support the decision-making. • Developed deep understanding and analysis of all businesses to make the right decisions.

Rio De Janeiro, Brazil

• Conducted outbound collection calls to clients in a specific region, with the aim of reducing the default rate to the lowest possible. • Analysed and monitored collection operations, updating customer records, and developing effective strategies for billing and negotiation with clients.• Reduced bad debt from approximately 9% to 3% after 8 months.

Postgraduate Degree, Business Analysis (Nfq Level 8)

Higher National Diploma, Business Management Course (Nfq Level 6)

Bachelor'S Degree, Bs In Business Administration (Nfq Level 8)

Higher National Diploma, Management Processes (Nfq Level 7)