Head 11-member team dedicated to providing exceptional service delivery across various HR functions (benefits, employee relations, leave of absence, and administration of programs and policies). Evaluate existing processes, programs, and operations and partner with key personnel in driving changes and improvements to enhance performance and strengthen competitive positioning while remaining compliant with applicable rules and regulations. Design coaching and development programs to support ongoing training and professional growth of staff. Own data management in HRIS and related applications. ● Project managed implementation of major HRIS system which provided various functions (MSS, ESS, performance management, succession management, and pre/onboarding). ● Integrated 10+ SAAS applications consisting of pre/onboarding, credentialing, performance management, total rewards, benefits, and learning platforms. ● Oversaw HR call center that received 800+ monthly inquiries and had an employee satisfaction rating of 4.25 (5 being extremely satisfied). ● Created and deployed a case management system to support the execution and monitoring of new SLAs.● Redesigned employee lifecycle processes from onboarding to retirement. ● Partnered with a vendor to create a new Knowledge Center platform to support HR staff. ● Interviewed and recruited new team members and collaborated with the marketing team to create a new brand, mission statement, and name for the team. ● Transitioned all work including call center ticketing/phones to remote work. ● Collaborated with the internal compliance team in communications and processes for COVID-related issues.

Conducted and managed system upgrades, enhancements, testing, and validation, building environment of continuous performance improvement. Led requirements gathering, business process review, solution design, and project management testing alongside HR business owners and IT teams. Served as administrator of Peoplesoft which included master data management, system testing, troubleshooting, and report writing. ● Subject matter expert on Peoplesoft; demonstrated expert level understanding of multiple domains (core HR, reporting, compensation, benefits, talent and performance, and recruitment)● Optimized, standardized, and automated recognition program in partnership with performance improvement teams, IS/Web, and organizational leaders. ● Partnered with IS and LinkedIn team to implement SSO for LinkedIn Learning. ● Enhanced onboarding system to improve new hire experience. ● Improved employee help desk ticketing system. ● Steered integration of new occupational health system with ERP. ● Collaborated with learning and development team to integrate the new mentoring platform with SharePoint.

Collaborated with business owners to develop and steer release of various HR modules (performance management, succession planning, ESS, and case management). Identified and leveraged areas of opportunity to improve business processes; recommended, crafted, and deployed new/updated processes. Performed root cause analysis of detected issues and partnered with IS team/vendors to resolve problems and implement system enhancements while ensuring minimal impacts to functionality. Managed vendors to verify that service delivery adhered to agreed SLAs. ● Provided expertise on Peoplesoft applications such as core HR, reporting, compensation, benefits, talent and performance, and recruitment. ● Partnered with a vendor to develop an internal case management system. ● Facilitated implementation of integration feed between ERP and Learning platform● Developed new performance form within ERP system. ● Released a new electronic personnel filing system which was integrated into the ERP system. ● Collaborated with executives and IS partners to implement Succession Management within the ERP system. ● Enhanced Peoplesoft system with 9.2 upgrades in collaboration with IS partners. ● Created ticketing system for HRIS team within SharePoint.

Interpreted and advised leadership on HR policies, processes, and benefits. Served as a technical expert on the creation and implementation of programs, processes, and productivity tools. Provided support to the HR operations team in addressing and resolving escalated issues. Fostered positive work-life balance by strategically planning and managing team workload; succeeded in meeting deadlines while increasing employee satisfaction. Prepared and delivered reports on team performance. ● Redesigned all business processes to complement the new ERP system. ● Served as point of contact for leaders in resolving employee relations, HR program, and operational issues ● Directed implementation of Peoplesoft with HRIS and IS teams. ● Played an essential role in research, development, and implementation of major process changes and program introductions along with related communications and presentations.

Facilitated administration of all HR disciplines and subdisciplines (talent management, compensation and benefits, training and development, and compliance). Provided expertise to management and employees on the application of HR programs, policies, and procedures. Served as point of contact for all special case escalations and provided solutions in accordance with internal guidelines. Trained and coached junior Generalists. ● Promoted through roles of increased scope from Human Resources Generalist (2009 – 2011) to Human Resources Generalist II (2011 – 2012). ● Partnered with subject matter experts in conceptualizing and crafting new processes to transition to HR Business Center; advised on formalities and participated in the testing of procedures.● Recommended improvements to and optimization of processes, automation, cost-saving, and customer service initiatives.

Responsible for the communication and administration of programs, procedures and policies related to all functional areas of Human Resources including staffing, benefits, training, compensation, management reporting, employee transactions, data base and systems management. The primary contact for employees and managers for policy and program questions and the resolution of issues.

Managed all aspects of Human Resources for all manufacturing and retail locations in Northern California/Oregon. Including the development of policies/programs consistant with Hershey policies and California/Oregon laws; employee relations; manager coaching; performance management training; compensation; etc.