Acting as a technical leader in the operations and administration of environments in V.tal’s IT board, leading a team with 9 persons. Responsible for the Salesforce and Oracle OSM applications and the 3 main objectives are to ensure the availability, performance and innovations of the systems.Responsibilities:▪ Collaborative leadership to ensure motivation and team development;▪ Support the applications to ensure high availability and performance to business maintenance. In the last 6 months, we had 100% of systems availability and no critical incidents;▪ Contract management with software manufacturers ensuring an SLA of 98% response to the incidents;▪ Mobilize business areas, software manufacturers and IT to ensure the necessary alignment to the project goals;▪ End-to-end management of critical systems, reporting risks and impacts related to business;▪ Backup solutions definitions and disaster recovery solutions to guarantee the business continuing plan;▪ Development and implementation of telemetry and automations to monitor infrastructure and services to ensure the business needs;▪ Capacity and performance applications and environments analysis to ensure continuous improvement of processes using OKR methodology;

Team technical leader in the operations area, with of 14 persons, focusing on manage incidents, issues and releases on critical customer relationship environments (CRM) like Salesforce, Siebel CRM, Siebel Marketing, Siebel CDI and Siebel SFA.Responsibilities:▪ Administration and set up the SalesForce to ensure the integration process and continuous delivery;▪ Suppliers service level management that provides support to applications with 2000+ tickets/month;▪ Customization and parameterization of the productive Siebel environments, for the support of continuous growth of the workload, in the magnitude of 12% per year and more 9% per year for the volume of data.▪ Development analysis for Oracle databases to ensure the best queries performance, reorg planning of in fragmentation areas and routines creation to historic data deletion.▪ Build and implement shield access triggers on Oracle Database level, reducing in more than 95% the frauds generated in Siebel CRM;▪ Development and standardization of batch routines (Shell Script, PL/SQL) for data extraction and generation of executive reports.Main Projects:▪ SalesForce implementation as the new CRM system for new commercialized fiber optics products (VoIP, Internet and TV)▪ Migration and upgrade of HP-UX Oracle 8i database to Oracle 11gR2 over an Exadata.▪ Fusion between Oi S/A and Amazônia Celular, Brasil Telecom and Telemar, collaborating for the migration of Siebel CRM customer database.▪ Update of the whole customer database (60M+) in Siebel CRM to include the 9th telephone number digit by using PL/SQL scripts.