Rodrigo Cristo Email & Phone Number

Before becoming a Project Manager, I had worked as Functional Consultant for many year. So, in this period I gained a great professional experience working with customers of several segments until now.In 2010, I lived in Sydney "Australia" to study English at "Kaplan International College" to improve the language, so getting in this way, the necessary fluency for the best performance in my personal and professional life.I am always ready to bring the best solution to my customers.Skills:• Bilingual Technical Support (English);• Sure Step: Managing Microsoft Dynamics Implementation;• Operation on softwares testing and quality division;• Microsoft Dynamics Specialist - CRM;• Mastering in data modeling using BPMN process;• Survey and analysis of functional requirements;• Mapping and design of customer's business processes;• Fit & Gap analysis for CRM deployment;• Functional specifications development, based on the Sure Step methodology;• Microsoft Dynamics CRM Dynamics deployment;• Customization, parameterization, support and training users for using Microsoft Dynamics CRM;• CRM Outlook installation and configuration;• Creation of native Microsoft Dynamics CRM reports;• Microsoft Dynamics CRM Workflow process deployment;• Development of Microsoft Dynamics CRM technical procedures for end users;• Deployment and support of SRM (Student Relationship Management) projects;• Mastering SRM educational modules (Capture, Retention and Attendance to Students);• Knowledge in data integration using Scribe;• Knowledge in Marketing Automation using Clickdimensions;• Knowledge in SQL for data analysis;• Knowledge in Microsoft infrastructure (Active Directory, TCP / IP, VPN, Hyper-V).Speciality:• MCP: Microsoft Certified Professional• MS: Microsoft Specialist• MCPS: Microsoft Certified Product Specialist• MCTS: Microsoft Certified Technology Specialist

Listed skills include Microsoft Sql Server, Microsoft Crm, Itil, Sistemas Operacionais, and 21 others.