- Business Consulting Team Lead of the Portuguese office (9 people and growing!) - Banking & Capital Markets- Client Relationship Manager of 1 international client- Project Manager and Senior Business Analyst at a European banking institution, to rollout a client portal: stakeholder management; delivery of presentations to C-level and workshops for operational teams; management of implementation streams and timelines.; design of use cases and features, and UX/UI support (Agile… Show more - Business Consulting Team Lead of the Portuguese office (9 people and growing!) - Banking & Capital Markets- Client Relationship Manager of 1 international client- Project Manager and Senior Business Analyst at a European banking institution, to rollout a client portal: stakeholder management; delivery of presentations to C-level and workshops for operational teams; management of implementation streams and timelines.; design of use cases and features, and UX/UI support (Agile methodology); management of business analysts, testers and project documentation- Project Manager for the Portuguese branch of an automotive financial services company, managing 4 business analysts and testers Show less

- Project Manager for the Portuguese branch of an automotive financial services company, to rollout a credit risk reporting platform: management of the relationship between the branch, development team and headquarter; management of 4 (avg.) business analysts and testers, delivering functional specification and test plans; delivery of presentations/workshops to C-level and operational teams- Business analysis and Project Management support for the rollout of 2 websites of a Belgium… Show more - Project Manager for the Portuguese branch of an automotive financial services company, to rollout a credit risk reporting platform: management of the relationship between the branch, development team and headquarter; management of 4 (avg.) business analysts and testers, delivering functional specification and test plans; delivery of presentations/workshops to C-level and operational teams- Business analysis and Project Management support for the rollout of 2 websites of a Belgium insurance company, in close partnership with UI/UX and IT teams (Design Thinking and Agile methodologies)- Business analysis and design of back and front-office operations of a Portuguese Bank, to rollout new processes and tools (e.g.: Interactive Voice Response, RPAs and CRM)- Business Process Management (BPM): design of as-is and to-be processes at several clients Show less

Functional analysis functions for 2 projects (functional requirements specification, documentation of flows and business processes, benchmarking, gap analysis):- Business requirements specification for the Portuguese website of a major Belgium insurance company: definition of website features and sales processes and workflows- Requirement specification, gap analysis and definition of a mitigation strategy for a major Spanish Utility company concerning GDPR implementation

1-year development programme aimed at getting to know the Group, its Companies and departments, and the Retail Business. Main tasks:From July to December '17:- Operational training and development challenges at Pingo Doce, Recheio Cash & Carry, Amanhecer, Caterplus, Hussel, Meal Solutions, Logistics and Jerónimo Martins Polska (Biedronka and Hebe)- Soft and hard-skills training in Portugal and PolandFrom January to March '18:- On-the-job training as a Deputy Store… Show more 1-year development programme aimed at getting to know the Group, its Companies and departments, and the Retail Business. Main tasks:From July to December '17:- Operational training and development challenges at Pingo Doce, Recheio Cash & Carry, Amanhecer, Caterplus, Hussel, Meal Solutions, Logistics and Jerónimo Martins Polska (Biedronka and Hebe)- Soft and hard-skills training in Portugal and PolandFrom January to March '18:- On-the-job training as a Deputy Store Manager at Pingo Doce Linda-a-Velha (sales over 22M€/year), managing a team of 160 FTEs, sales and losses, stocks optimization and customers requestsFrom April to July '18: - Deputy District Manager of 9 Pingo Doce stores in the region of Évora (sales over 65M€/year), managing store performance issues, business strategy compliance and P&L reports, as well as developing business strategies for sales and revenue generationCompany profile:Jerónimo Martins (JM) is a Portugal-based international Group operating in Food Distribution (95% of sales), Food Manufacturing, and Services sectors. In Poland, JM's main business is Biedronka, the market leader chain of supermarkets, while in Portugal main businesses are Pingo Doce and Recheio, also leaders in their own segments: retail and wholesale, respectively. In Colombia, JM runs the Ara chain of neighbourhood stores.✔ 56th largest retailer in the world (Deloitte, 2018: https://goo.gl/TdZVWw) Show less

As a Management Consulting Analyst for the Utilities sector, I was working in a project that intended to manage and improve customer service and the operations (e.g.: call-center or billing area) of a major Portuguese player in the Utilities sector. Most of its business was run by Accenture structure - Business Process Solutions (BPS).I was part of the Transformation Team (6 people) and my main tasks were:- Analysing data and identify critical issues | e.g.: root cause analysis for… Show more As a Management Consulting Analyst for the Utilities sector, I was working in a project that intended to manage and improve customer service and the operations (e.g.: call-center or billing area) of a major Portuguese player in the Utilities sector. Most of its business was run by Accenture structure - Business Process Solutions (BPS).I was part of the Transformation Team (6 people) and my main tasks were:- Analysing data and identify critical issues | e.g.: root cause analysis for inbound contacts and customers retention rate;- Designing of new business processes and tools to improve front and back-office operations | e.g.: Interactive Voice Response (IVR);- Designing of the future Customer Experience, using methodologies such as Benchmarking, Focus Groups and Desing Thinking;- Preparing and managing meetings with the client to present new ideas, processes and tools;- Monitoring improvements and changes implemented to the operation (Accenture BPS);- Alignment with other Accenture teams involved in the project (Digital, Technology and Operations). Show less

Under the Unilever International Internship Programme (UIIP) in Unilever Ultralogistik (the company's operational Hub for Europe, settled in Poland), I was part of Ocean Team - a group of 18 people responsible for managing and organizing ocean transport, both imports and exports, for all european Unilever offices.My main tasks were:→ Organizing full container load (FCL) transport for 4 factories (2 in France and 2 in Germany) to secondary warehouses outside Europe;- Managing… Show more Under the Unilever International Internship Programme (UIIP) in Unilever Ultralogistik (the company's operational Hub for Europe, settled in Poland), I was part of Ocean Team - a group of 18 people responsible for managing and organizing ocean transport, both imports and exports, for all european Unilever offices.My main tasks were:→ Organizing full container load (FCL) transport for 4 factories (2 in France and 2 in Germany) to secondary warehouses outside Europe;- Managing loading dates with factories in order to avoid demurrage and detention charges (especially when dealing with refeer containers);- Planning containers booking in advance to avoid lack of equipment to load goods;- Processing transport orders requests in an internal Transport Management System;- Tracking the status of transport orders, communicate issues and develop solutions during transport;- Managing relationships on an operational level and the information flow between order requesters, transport service providers (inland and ocean), customers and Ultralogistik.✔ 528 containers exported in 6 months. Show less

Summer internship developed under Projeto One - a global project that aims to improve processes and increase the level of standardization throughout all construction sites and markets.My main tasks were:- Development of a matrix to analyse parts consumption of every construction equipment that the company owns, in all operating markets. This matrix matches historical information, recommendations of internal mechanical engineers and suppliers advice, establishing equivalence between… Show more Summer internship developed under Projeto One - a global project that aims to improve processes and increase the level of standardization throughout all construction sites and markets.My main tasks were:- Development of a matrix to analyse parts consumption of every construction equipment that the company owns, in all operating markets. This matrix matches historical information, recommendations of internal mechanical engineers and suppliers advice, establishing equivalence between materials. The main output is to improve planning and supply of its projects and markets;- Presentation of a final report on the work developed and with ideas for the business (especially focused in logistics).✔ Software used: Excel and SAP (as a user). Show less

NAGIL is a student union, founded by me, that represents current and formers students of the BSc in Industrial Management and Logistics, taught at ISCTE Business School (Lisbon). It aims for:→ Improving relations between companies and the BSc;→ Promoting networking between former and current students;→ Differentiating learning experience (through workshops and training), related to the subjects of focus of the BSc: Logistics and Supply Chain ManagementMy main tasks… Show more NAGIL is a student union, founded by me, that represents current and formers students of the BSc in Industrial Management and Logistics, taught at ISCTE Business School (Lisbon). It aims for:→ Improving relations between companies and the BSc;→ Promoting networking between former and current students;→ Differentiating learning experience (through workshops and training), related to the subjects of focus of the BSc: Logistics and Supply Chain ManagementMy main tasks were:→ Managing a team of 6 people;→ Organization of workshops | Topics: LinkedIn, Financial Markets and Logistics;→ Organization of team-building activities | e.g.: integration meetings between current and former students, and welcoming sessions for new students;→ Managing all bureaucracy to create the union inside ISCTE.✔ Currently NAGIL has a structure with over 20 people and is in its fifth term (updated February 2018). Show less

Final project, of my BSc degree, developed in the company Manuel da Conceição Graça (MCG), which operates in the metallic component industry. The aim of this project was to obtain profissional experience, specifically in the area of Logistics and Operations Management. My main tasks were:→ Development of quality control procedures to support shop-floor processes;→ Development of a model to reorganize the components and raw materials warehouses.✔ Final grade of 16 (scale:… Show more Final project, of my BSc degree, developed in the company Manuel da Conceição Graça (MCG), which operates in the metallic component industry. The aim of this project was to obtain profissional experience, specifically in the area of Logistics and Operations Management. My main tasks were:→ Development of quality control procedures to support shop-floor processes;→ Development of a model to reorganize the components and raw materials warehouses.✔ Final grade of 16 (scale: 0 to 20). Show less

President of the students union of my High School