Rodrigo Dos Santos Galeote Email & Phone Number

São Paulo, SP, BR

Since October 2022, I have been serving as the Business Operations Senior Director for Latin America & the Caribbean at FICO, a software, solutions, and analytics services provider that optimizes risk management and decision-making processes for its clients. In this role, I am responsible for managing the company's operations in Latin America, monitoring.

As the Operations and Customer Success Director for Latin America & the Caribbean at FICO, I was responsible for managing the operations team and the customer relationship team (Customer Success Managers). I worked on implementing best corporate governance practices, optimizing processes, improving the company's internal tools, developing sales strategies.

São Paulo Area, Brazil

At FICO, I also served as the Business Operations Director for Latin America & the Caribbean. In this role, I was responsible for managing the company's administrative and operational functions, implementing business plans and sales strategies to achieve the sales and revenue goals set by the leadership team, and ensuring operational efficiency and support.

São Paulo Area, Brazil

At FICO, I served as the Latin America & Caribbean Delivery Manager, leading a team of project managers responsible for delivering all product implementation projects to the company's largest clients in the region. Additionally, I created and monitored project performance indicators, oversaw revenue recognition and risk management, took corrective actions.

São Paulo Area, Brazil

I started my journey at FICO in May 2014 as a Latin America & Caribbean Project Manager, a role I held for nearly two years. During this time, I led multicultural teams with diverse profiles, developed project plans, and implemented the company's products for medium to large-sized clients, including system migration, development, and integration projects.

São Paulo Area, Brazil

At UPS Supply Chain Solutions, a company that manages all aspects of global supply chains, I worked as a system development manager for Latin America. I led multicultural teams and was responsible for planning, designing, developing, implementing, and sustaining the system that supported the company's operations in the region. I employed various techniques.

São Paulo Area, Brazil

At Accenture, a multinational management consulting, information technology, and outsourcing company, I worked as a senior programmer analyst. I was responsible for process analysis and documentation, as well as system development in various programming languages such as ASP, VB 6,.NET, ABAP 4, and Cobol.

São Paulo Area, Brazil

Over the course of three years, I worked as a senior programmer at Jotec Software Technology, a company that develops technological solutions to meet the needs of clients from various industries. During this period, I was responsible for the maintenance and development of an ERP system - Enterprise Management, as well as creating portals using various.

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