Designated to serve Osceola County, a Charter County and an administrative subdivision of the State of Florida, as an IT Software Support Specialist.Attributions:• Maintained and wrote reports and dashboards, on Crystal Reports, SSRS and Cognos, significantly improving analysis of patterns, statistics, financial and budgetary records.• Documented standardized IT Support Team procedures, creating knowledge base articles, reducing time and cost of problem-solving and training.• Maintained existing software applications, deploying to the newest versions, which improved systems’ performance, security and user experience.• Mentored less-experienced Software Support Engineers, providing documentation and training, improving quality of service and customer satisfaction.

Golive Consultoria is a provider of business solutions and management software in the IT field, operating with two market-leading ERP systems in Brazil (SAP Business One and TOTVS Protheus). Golive also build great web applications and integrations between web apps and ERP systems.As Full Stack Developer, I've been working in:• Development of Back End applications (RESTful APIs) using Node.Js, Express and MongoDB.• Development of Front End applications using React.Js.• Web applications administration using Git, Heroku, Atlas MongoDB, Amazon AWS S3, SendGrid and ScaleGrid.As Consultant, implementing ERP systems, I worked in:• Implementation and specialized technical consultancy in ERP modules: Financial, Bank Integrations, Accounting, Fixed Assets, Inventory, Purchasing, Sales, Contracts Management, Production, Resources, MRP and Taxes.• Training of key users making them able to use systems routines.• Documentation of enterprise processes for applying of systems controls.• ERP systems technical support.As Systems Analyst, I worked in:• Systems development, mainly using ADVPL (Advanced Protheus Language – xBase language derived from Clipper, Visual Objects and Fivewin).• SAP Hana.• Crystal Report for SAP Business One.• Database objects: triggers, procedures, views, SAP Business One transactions.• Documentation of systems customizations and developments.Companies I worked for:• Revalore Coprocessamento e Engenharia do Meio Ambiente (Ambipar Group) - https://ambipar.com/usa/ambipar/#quem-somos• Greca Asfaltos - http://grecaasfaltos.com.br/institucional-essencia/• Itambé - https://www.cimentoitambe.com.br/conheca-a-itambe/• Wiser Educação - https://www.linkedin.com/company/wiser-educa%C3%A7%C3%A3o/about/• SEBRAE PR - https://www.sebraepr.com.br/artigos/sobre-o-sebrae/• IESDE Brasil - https://www.iesde.com.br/

SMS Tecnologia da Informação is a company acting in the IT consulting market, specialized in TOTVS Systems ( https://www.totvs.com/sobre/ ).Through my work, many companies were able to develop improvements in their processes, controls and management. Companies I worked for:• Empalux - https://empalux.com.br/• Prodiet Medical Nutrition - https://prodiet.com.br/sobre/• SEBRAE PR - https://www.sebraepr.com.br/artigos/sobre-o-sebrae/• Comfrio - https://www.comfrio.com.br/quem-somos/• Andali - http://www.andali.com.br/pt/quem-somos• Escriba Informática - https://escriba.com.br/conheca-a-escriba/As Consultant, Implementing ERP systems, I worked in:• Implementation and specialized technical consultancy in ERP modules: Financial, Bank Integrations, Accounting, Fixed Assets, Inventory, Purchasing, Sales, Contracts Management, Production and Taxes.• Training of key users making them able to use systems routines.• Documentation of enterprise processes for applying of systems controls.• ERP systems technical support.As Systems Analyst, I worked in:• Systems development, using ADVPL (Advanced Protheus Language – xBase language derived from Clipper, Visual Objects and Fivewin).• Database objects: triggers, procedures and views.• Documentation of systems customizations and developments.

SEBRAE PR is the Brazilian support system for micro and small companies, in the State of Paraná. Four times elected as one of the 150 best companies to work in Brazil, SEBRAE PR is one of the greatest knowledge sources for entrepreneurs.Working at SEBRAE PR was a constant learning about being part of a “backroom” team (IT) so that the team working with the client had the best possible performance through functional and accurate systems and reports.As Consultant, Implementing ERP systems, I worked in:• Implementation and specialized technical consultancy in ERP modules: Financial, Bank Integrations, Accounting, Fixed Assets, Inventory, Purchasing, Sales, Contracts Management and Taxes.• Training of key users making them able to use systems routines.• Documentation of enterprise processes for applying of systems controls.• ERP systems technical support.As Systems Analyst, I worked in:• Systems development, using ADVPL (Advanced Protheus Language – xBase language derived from Clipper, Visual Objects and Fivewin).• Database objects: triggers, procedures and views.• Documentation of systems customizations and developments.

Totvs is the largest technology company in Brazil. It has a complete portfolio of systems and platforms for managing companies in 12 market segments, financial services and business performance solutions.At Totvs I contributed to systems implementation projects that led several companies to develop improvements in processes and business management. Companies I worked for:• Arotubi Brasil - http://www.arotubi.com.br/arotubibrasil_historia.htm• Futuragro - http://futuragro.com.br/futuragro/?link=futuragro• Seyconel Automação Industrial - https://seyconel.com.br/empresa/• Autoamerica - https://www.autoamerica.com.br/quem-somos/• Grupo Sentax - https://www.sentax.com.br/sobre-nosAs Consultant, Implementing ERP systems, I worked in:• Implementation and specialized technical consultancy in ERP modules: Financial, Bank Integrations, Accounting, Fixed Assets, Inventory, Purchasing and Sales.• Professor at TOTVS academy teaching business rules and systemic processes.• Training of key users making them able to use systems routines.• Documentation of enterprise processes for applying of systems controls.• ERP systems technical support.As Systems Analyst, I worked in:• Systems development, using ADVPL (Advanced Protheus Language – xBase language derived from Clipper, Visual Objects and Fivewin).• Documentation of systems customizations and developments.• Maintenance on Microsoft SQL Server databases.

Habil Software is a specialist in the development of administrative-financial software for micro and small companies in Brazil. It contributes significantly with intelligent IT solutions for entrepreneurs in the Brazilian market.Through highlighting my work as a support analyst at Koinonia Software, I received an invitation from the owners of the company to become a member of the systems development team.As Delphi developer, I worked in:• Development of administrative-financial systems using Delphi.• Development of a system for generating results and statistics graphs.• Development of tools for the exclusive use of the Habil Software administrative team.• Development of administrative reports and income statement.• Firebird and Microsoft Access databases creation.• Structured Query Language (SQL).• Production of help files for Habil Software systems.

Habil Software is a specialist in the development of administrative-financial software for micro and small companies in Brazil. It contributes significantly with intelligent IT solutions for entrepreneurs in the Brazilian market.I had the privilege of starting my career, at the age of 16, in this company and I cherish all the memories I have of my superiors and colleagues. For the quality of my work, many customers preferred to receive technical support through my service, and I have this as a reason for great recognition.As Support Analyst, I worked in:• Specialized technical support and help desk.• Training of customers and users of the systems.• Training of new employees to serve customers.• Documentation of errors and their solution.• Production, recording and editing of video lessons and tutorials.