Rodrigo Corrêa Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

São Paulo, São Paulo, Brasil

• Management of Technology Teams, Strategic and Operational Planning, MIS/BI, People Development and Training, Technology, Management of Costs, Digital Channels and Customer Experience – 315 employees;• Responsible for building a new analytical platform to cross-reference service data and business processes, enabling business process improvements and Customer Experience;• Agile model implementation in Digital Channels (WhatsApp, Chat and URA), with teams working in Squads: CX, UX, Processes, MIS/BI, Product Owner, Phone and Digital Teams, de Business, Service and Product Technology – attaining up to 86% retention in these channels in various products. we made over 33 million100% digital services in 2022;• Service and Business process review with the Customer Experience Team, improving average CSAT from 4.2 to 4.6 (total 5), maintaining Bottom Box below 4% for non-financial business;• Development and Training: formation platform updating and revisiting over 300 contents at 27 companies in 9 months, qualifying over 4,000 employees per year;• Assembly of individualized In Sight Management Dashboards for Service Operators (~3,200 employees), informing the 20 main, planned daily targets and results reached (productivity, quality goals and scale compliance);• Construction/revision of 56 Service Robots, changing the WhatsApp and Chat interaction platform, generating 52% savings just in the technology contract line.

São Paulo E Região, Brasil

• Management of the System and Project Development Team for Credit Cards and Financer, leading a 68-person team;• Responsible for positioning the Technology area as strategic business partner, facilitating operational alignment and strategic guideline execution;• Organizational structure review: focusing IT productivity – creating specialist groups, developing a protagonist attitude; • Agile Methodology introduction and implementation and cross-functional team development;• Measurable operational cost reductions, after 10 months’ management;• Productivity increase in system development and project deliveries;• Increased system stability from 99.2% to 99.85%;• Substitution of Risk Analysis, Credit Analysis, Service, Financer System Core and Loyalty platforms;• Deployment of new products and services such as Apple Pay, Google Pay, Individual Credit Card, new sales channels for open sea, integration platform with data bureau including integrated decision engine, among others.

São Paulo E Região, Brasil

• Architecture Area Management (business consulting, solution definition and project implementation), leading a team of 60 to ~180 people and another 200,000 indirect development hours per year;• Corporate work attending 27 Group Companies, constructing 370 architectural solutions and implementing an average of 200 projects per year.• Direct relations with all System, Governance, Information-Security and Operations teams (17 managers and around 70 coordinators), discussing Business solutions and defining the most adequate technologies to use;• Direct involvement in constructing personalized nonstandard solutions gaining innovation and competitive differential; • Technology Matrix creation –Strategic Guide for deploying new technologies, deactivating obsolete technologies, reference guides and best practices – an enabler for Process and Product transformation; creating a strategic technology plan with 230 structuring and transformation projects between 2012 and 2019.

São Paulo E Região, Brasil

• National Technological Infrastructure Management (datacenters, telecommunications, security, databanks, transmission systems and high-definition image storage, architecture and projects), responsible for 70% of the entire IT area budget and leading a 150-person team;• Expressive work repositioning all IT structures in the organization, spearheading cultural and team-posture changes, orienting flexibility and scalability enabling actions needed for business (expansion via company acquisitions); • Stabilization of the technological environment, reaching 99.85% availability; increased deliverable quality, with corporation recognition; Disaster Recovery implementation.

Rio De Janeiro E Região, Brasil

• Responsible for stabilizing and increasing Unimed Rio service performance system; reformulating the Data Network; implementing new Security solutions.

Rio De Janeiro E Região, Brasil

• Started at the company as an intern in the Support area, passing through various positions until arriving at Infrastructure and Telecommunications Coordinator.

Disrupção Tecnológica, Information Technology, 92,5

Business/Commerce, General, Decisões 4.0

Gerenciamento De Fraude Avançado Para Emissores, Financial Forensics And Fraud Investigation

Tokenização: Como Digitalizar Cartões

Especificação De Chip E Novas Tecnologias

Análise De Sistemas