Rodrigo Corrêa Email and Phone Number
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• 24 years’ experience in the Technology and Business area, acquired at national and multinational companies such as Porto Seguro, Fleury Group, Unimed Rio and Lafarge Holcim, including 19 years in leadership positions;• Wide experience in Technology: Architecture Infrastructure, Data and Software), Development of Systems, Information Security, Projects, Operations, Datacenter, Infrastructural, Telecom, Networks, Security and Service Desk;• Experience in Credit Card and Financing business processes– Back-Office, Credit, Risk and Product;• Experience in Service Center Management (internal and outsourced), leading Strategic and Operational Planning, MIS/BI, People Development and Training, Technology, Cost Management, Digital Channels and Customer Experience;• Responsible for the Strategic Technological and Digital Evolution Plan, seeking to reduce TCO, update technological installations, stabilize operations, increase digital availability and connectivity; • Leadership and skill in interpersonal relations at all hierarchical levels;• Skillful in talent attraction, retention and development; protagonist team management and development, focused on results and attitude/positioning of strategic Business Partners, with Credibility, Committed and with a Sense of Ownership, and high Delivery Quality;• Ability in negotiating with service, software and hardware suppliers, solid understanding of the real value of solutions and strategic partnership maintenance in the supply chain; • Experience in review, simplification and implementation of administrative and operational processes;• Performance, result, business orientation background: delivery, people & partner management, negotiation and sales;• Strategic Planning for continuous main KPI, OKR and result attainment via strong teams and partners;• Experience in Solution Architecture and leadership resources leading customers and teams (direct and indirect) to reach expressive results, with attention to focus on customer focus.Specialties:• Intra-Entrepreneurship: Design Thinking, Lean/Agile, Design Sprints, Marketing, IT Strategies, Digital Transformation;• Business Development: Business Architecture; Solution Conception, Customer Experience, Operational Availability and Resilience - Technology, Transformational Approach, Technological Platform Modernization; • Methodologies: TOGAF, CMMi, Unified Process, Scrum, Agile Methodologies, ITIL.
The Origin
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Co-Fundador And Diretor De Tecnologia (Cio | Cto | Estrategista Em Inovação E Transformação Digital)The OriginState Of São Paulo, Brazil
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FundadorThe Origin May 2023 - PresentSão Paulo, São Paulo, Brasil -
Governance SuperintendentPorto Seguro Nov 2020 - Mar 2023São Paulo, São Paulo, Brasil• Management of Technology Teams, Strategic and Operational Planning, MIS/BI, People Development and Training, Technology, Management of Costs, Digital Channels and Customer Experience – 315 employees;• Responsible for building a new analytical platform to cross-reference service data and business processes, enabling business process improvements and Customer Experience;• Agile model implementation in Digital Channels (WhatsApp, Chat and URA), with teams working in Squads: CX, UX, Processes, MIS/BI, Product Owner, Phone and Digital Teams, de Business, Service and Product Technology – attaining up to 86% retention in these channels in various products. we made over 33 million100% digital services in 2022;• Service and Business process review with the Customer Experience Team, improving average CSAT from 4.2 to 4.6 (total 5), maintaining Bottom Box below 4% for non-financial business;• Development and Training: formation platform updating and revisiting over 300 contents at 27 companies in 9 months, qualifying over 4,000 employees per year;• Assembly of individualized In Sight Management Dashboards for Service Operators (~3,200 employees), informing the 20 main, planned daily targets and results reached (productivity, quality goals and scale compliance);• Construction/revision of 56 Service Robots, changing the WhatsApp and Chat interaction platform, generating 52% savings just in the technology contract line. -
Porto Seguro Bank Technology And Project ManagerPorto Seguro Mar 2017 - Nov 2020São Paulo E Região, Brasil• Management of the System and Project Development Team for Credit Cards and Financer, leading a 68-person team;• Responsible for positioning the Technology area as strategic business partner, facilitating operational alignment and strategic guideline execution;• Organizational structure review: focusing IT productivity – creating specialist groups, developing a protagonist attitude; • Agile Methodology introduction and implementation and cross-functional team development;• Measurable operational cost reductions, after 10 months’ management;• Productivity increase in system development and project deliveries;• Increased system stability from 99.2% to 99.85%;• Substitution of Risk Analysis, Credit Analysis, Service, Financer System Core and Loyalty platforms;• Deployment of new products and services such as Apple Pay, Google Pay, Individual Credit Card, new sales channels for open sea, integration platform with data bureau including integrated decision engine, among others.
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It Architecture ManagerPorto Seguro Sep 2011 - Mar 2017São Paulo E Região, Brasil• Architecture Area Management (business consulting, solution definition and project implementation), leading a team of 60 to ~180 people and another 200,000 indirect development hours per year;• Corporate work attending 27 Group Companies, constructing 370 architectural solutions and implementing an average of 200 projects per year.• Direct relations with all System, Governance, Information-Security and Operations teams (17 managers and around 70 coordinators), discussing Business solutions and defining the most adequate technologies to use;• Direct involvement in constructing personalized nonstandard solutions gaining innovation and competitive differential; • Technology Matrix creation –Strategic Guide for deploying new technologies, deactivating obsolete technologies, reference guides and best practices – an enabler for Process and Product transformation; creating a strategic technology plan with 230 structuring and transformation projects between 2012 and 2019.
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Senior It ManagerFleury Oct 2008 - Sep 2011São Paulo E Região, Brasil• National Technological Infrastructure Management (datacenters, telecommunications, security, databanks, transmission systems and high-definition image storage, architecture and projects), responsible for 70% of the entire IT area budget and leading a 150-person team;• Expressive work repositioning all IT structures in the organization, spearheading cultural and team-posture changes, orienting flexibility and scalability enabling actions needed for business (expansion via company acquisitions); • Stabilization of the technological environment, reaching 99.85% availability; increased deliverable quality, with corporation recognition; Disaster Recovery implementation. -
It Infrastructure LeaderUnimed-Rio Oct 2007 - Oct 2008Rio De Janeiro E Região, Brasil• Responsible for stabilizing and increasing Unimed Rio service performance system; reformulating the Data Network; implementing new Security solutions. -
It Infrastructure And Telecommunication CoordinatorLafarge Aug 1998 - Jun 2007Rio De Janeiro E Região, Brasil• Started at the company as an intern in the Support area, passing through various positions until arriving at Infrastructure and Telecommunications Coordinator.
Rodrigo Corrêa Skills
Rodrigo Corrêa Education Details
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Decisões 4.0 -
Mastercard AcademyFinancial Forensics And Fraud Investigation -
Mastercard AcademyTokenização: Como Digitalizar Cartões
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Mastercard AcademyEspecificação De Chip E Novas Tecnologias
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Análise De Sistemas
Frequently Asked Questions about Rodrigo Corrêa
What company does Rodrigo Corrêa work for?
Rodrigo Corrêa works for The Origin
What is Rodrigo Corrêa's role at the current company?
Rodrigo Corrêa's current role is Co-Fundador and Diretor de Tecnologia (CIO | CTO | Estrategista em Inovação e Transformação Digital).
What is Rodrigo Corrêa's email address?
Rodrigo Corrêa's email address is co****@****ail.com
What schools did Rodrigo Corrêa attend?
Rodrigo Corrêa attended Massachusetts Institute Of Technology, Ise Business School, Mastercard Academy, Mastercard Academy, Mastercard Academy, Centro Universitário Unicarioca.
What skills is Rodrigo Corrêa known for?
Rodrigo Corrêa has skills like Itil, Infraestrutura, Erp, Microsoft Project, It Management, Team Leadership, It Strategy, Centro De Processamento De Dados, Management, Erp, Negotiation, Infrastructure.
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Rodrigo Correa
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